Robert Brogden Buick GMC - Service Center

I had wonderful help. I was kept in the loop about my car. Although the seal in my tire didn’t hold it was fixed the next day. Allison was a doll to work with. car. Although the seal in my tire didn’t hold it was fixed the next day. Allison was a doll to work with. More

I was not happy at all with my recent experience with I was not happy at all with my recent experience with Robert Brogden in Olathe, KS. I took my car in for an oil change and my Advisor is normally All I was not happy at all with my recent experience with Robert Brogden in Olathe, KS. I took my car in for an oil change and my Advisor is normally Allison Leach. She was my Advisor on May 21, 2020. I scheduled my oil change with her again for the date of August 27, 2020. When I came in on that day my Service Advisor was Dillon Hicks. He took my car and 5 minutes later he came back and stated that my car need a transmission flush and another service. I asked that a quote be added to my invoice, when I check out, as I did not have time to wait for that service. He stated that he would. About 20 minutes later he stated that my car was done. He told me the cost was $64.44. I advised him that it was Ladies Day and asked if that included my discount and I also had a $25.00 Allowance coupon from GMC that I had used my points for hoping that I could use it towards my oil change, Dillon stated that all the discounts that could be applied were applied (He did not even ask to look at the coupon). I didn't think that was correct but paid and when I got home I looked at the invoice from May when my Service Advisor was Allison. I paid $49.93. So I am almost sure he did not apply the Ladies Day discount nor my $25.00 coupon that I had from GMC that has to be used within 30 days of receiving the coupon. Since I do not have any further service scheduled I will lose my $25.00 allowance from GMC in addition to losing the points that I had acquired to get the coupon. I also looked for the estimate of the transmission flush that Dillon stated that I needed. It was not there and all of the boxes on the inspection report were in the green and ok. So, did I really need a transmission flush or was he trying to up-sell me. Again I feel that I was NOT treated fairly and I will not be returning unless I can be guaranteed that my Service Advisor is Allison Leach. I feel that I was treated unfairly and that Dillon had no interest in me or my business. I KNOW I was overcharged as I did NOT receive the Ladies day discount nor did he even look at or take my $25.00 allowance coupon from GMC. I travel from Smithville, MO to go to Robert Brogden because of Allison Leach. More

Allison, Kristie and the technicians behind them continue to go above and beyond to keep customers happy. They re-earn my business every visit! The communication and ease of transaction for loaner vehicles to go above and beyond to keep customers happy. They re-earn my business every visit! The communication and ease of transaction for loaner vehicles during maintenance is far above the rest. More

Work done other shops in city could not do for less money. Very happy with the work done. Nice to know work done right the first time. money. Very happy with the work done. Nice to know work done right the first time. More

Allison took great care of me. I couldnt get my Acadia to turn completely off. I drove it straight to the dealership. She took care of everything for me. I am completely happy with the work that was done. Br turn completely off. I drove it straight to the dealership. She took care of everything for me. I am completely happy with the work that was done. Brogden is the only place I get all of work done on my car including oil changes. More

Kristie was awesome to work with. Prompt response, quick turnaround. Everyone was really nice to work with. Love the ability to drop off prior evening. turnaround. Everyone was really nice to work with. Love the ability to drop off prior evening. More

Did not honor their own coupon , did not get callback from service manager as requested. Finally got email but response was not satisfactory. You have lost me as a customer after buying two cars, tires from service manager as requested. Finally got email but response was not satisfactory. You have lost me as a customer after buying two cars, tires and other services. More

Something was done incorrectly during the oil change and some warning lights came on and stayed on, I had to go back and they corrected it, but they said it would be 30 minutes and it was about an hour and some warning lights came on and stayed on, I had to go back and they corrected it, but they said it would be 30 minutes and it was about an hour and a half, so i missed 3 hours of work instead of 1 and had to use 2 hours of vacation time per our company policy. More

Great service, great employees! You need a new location of the dealership or expand, thanks have a great day.and be safe in today's world of the dealership or expand, thanks have a great day.and be safe in today's world More

Kristie was and is always easy to work with! She makes the experience of a dealership go really smooth. I will continue to come here because of her. the experience of a dealership go really smooth. I will continue to come here because of her. More