Robert Brogden Buick GMC - Service Center

Great experience.Was able to get scheduling and work done in a timely fashion.Will keep using their service department for future needs.Worth it in a timely fashion.Will keep using their service department for future needs.Worth it More

Everyone was polite and greeted me when I came in. I’m still having problems with the radio/infotainment and it changing stations on its own. Kristie keeps listening and they keep trying to fix it. still having problems with the radio/infotainment and it changing stations on its own. Kristie keeps listening and they keep trying to fix it. More

Allison Leach went above and beyond I would give her more money so someone like me doesn't hire. She did a tremendous job.. Don't let a good person get away. money so someone like me doesn't hire. She did a tremendous job.. Don't let a good person get away. More

Kristie is awesome. She is always kind and polite. She respects my time and is good at communicating the progress on my service needs. She's a super star in your organization! respects my time and is good at communicating the progress on my service needs. She's a super star in your organization! More

Returning customer; Great Experience. The entire service team are always great and extremely easy to work with. I'll will certainly return for work needed on my vehicle team are always great and extremely easy to work with. I'll will certainly return for work needed on my vehicle More

Very courteous and friendly dealership will recommend to friends and family. Dealership very clean will bring my truck back for service and what else I need done. friends and family. Dealership very clean will bring my truck back for service and what else I need done. More

Service was done very fast. Only needed an oil change at this time. Per employee no further work needed at this time. No other words needed. this time. Per employee no further work needed at this time. No other words needed. More

Required 4 attempts to repair my issue, also charged for a warranty issue. I can't recommend this dealership. I understand the complexity of today's vehicles, however being told to repeatedly "drive it for a warranty issue. I can't recommend this dealership. I understand the complexity of today's vehicles, however being told to repeatedly "drive it for at least 500 miles" to see if it's fixed, when it was driving the same, or worse, is a poor excuse for "Genuine GM Service" More

Please do NOT waste your time and money at this dealership. My husband and I bought brand new GMCs in February 2020. In July, the sunroof on my new 2020 Terrain started opening & closing on its own dealership. My husband and I bought brand new GMCs in February 2020. In July, the sunroof on my new 2020 Terrain started opening & closing on its own. I brought my car to them, they said the sunroof wouldn't open, they had to order a new part & sent me back home with my car. On my way home, the sunroof opened and wouldn't shut. Since it was about to be a weekend with rain, I called back and asked if I could bring my car back to them since I don't have a garage to put it in. They said yes, gave me a loaner, and sent me on my way. TWO WEEKS LATER, they call me to tell me that my car is ready, and upon pickup, they tell me they had left the car parked outside that weekend, the sunroof had opened, and it was rained in all weekend. They sent me home with my car with a "detailing".. My butt was literally still wet & there were puddles of water in the seat pockets the next morning when I brought my car back to them & told them this was not going to be okay and they needed to do something to right the situation. They say they "replaced all the carpets & seat foams" in the car, however, now 4 months later, the inside of my windows are fogging up again and they are telling me this is just "normal" due to our environment. Please don't be a fool like me and believe that this place has your best interest at heart. All I wanted was for them to take responsibility for their actions & actual help me out. However, all they keep doing is putting off blame. I literally brought them back a 5 month old car with a part that went out and got back a car that had been stewing in rain water in July for a 3 day weekend. I'm very disappointed in this place & will definitely never be going back to them again. More

The courtesy car was trash full in the inside I would think with the pandemic u would be disinfected the car. I pulled a trash back of food wrappers out not including the empty beverages think with the pandemic u would be disinfected the car. I pulled a trash back of food wrappers out not including the empty beverages More