Robert Brogden Buick GMC - Service Center

Always quick and efficient with the entire process. Very pleased with my visits so far. Though I did not purchase my Terrain from them when the time comes for a new vehicle again I know where I'm headed. pleased with my visits so far. Though I did not purchase my Terrain from them when the time comes for a new vehicle again I know where I'm headed. More

Ask David service rep. Seat belt mech not fixed when car completed. Returned to bay. Additional part needed. Ordered. Car back to me. Fixed 🙄 cancelled part that was ordered. Was this attempt to get bus completed. Returned to bay. Additional part needed. Ordered. Car back to me. Fixed 🙄 cancelled part that was ordered. Was this attempt to get business with unnecessary part needed? Poor communication. What are ya running here? More

In for a simple oil change, but was treated with the utmost respect and did not get any "upsells". Was timely and all of the service techs took an interest in my needs. utmost respect and did not get any "upsells". Was timely and all of the service techs took an interest in my needs. More

Work competed in a timely fashion. All the people I visited with were very friendly and easy to talk to. If you want people to respond drop the work minimum. visited with were very friendly and easy to talk to. If you want people to respond drop the work minimum. More

Made appointment for oil change online, was taken in right away on day of appointment, was in and out in less than 45 minutes , good service! right away on day of appointment, was in and out in less than 45 minutes , good service! More

We came in to have a Michelin tire checked that we purchased there 2 years ago, as it was bad. Since your dealership does not back the tires you sell, we had to go through Michelin. They said we had g purchased there 2 years ago, as it was bad. Since your dealership does not back the tires you sell, we had to go through Michelin. They said we had go to Brogden and get a written document from them stating in which it was a bad tire. I drove a total of 90 miles and waited 2 hours for my final document ( they first told me there was no issue). We then called Michelin back to let them know we had the document from Brogden. They now say we have to take it to an authorized Michelin Dealer! There are no dealers around my area. We have ordered a new tire on line and have discovered we should never buy a product that is not backed by the first seller! I'm disappointed that Brogden does not support what they sell! More

Kristie went the extra mile and found a solution to the timing chain and solenoid problem with the car. Very appreciate of the work she did for me. timing chain and solenoid problem with the car. Very appreciate of the work she did for me. More

Familiar faces and friendly service every time! I greatly appreciate the attentiveness of the team to make the hassle of vehicle maintenance as smooth as possible. greatly appreciate the attentiveness of the team to make the hassle of vehicle maintenance as smooth as possible. More

I always mark my tires prior to having them rotated. On my previous service visit I requested a criss-cross rotation since they were only moved front to back the service visit before. That was not On my previous service visit I requested a criss-cross rotation since they were only moved front to back the service visit before. That was not done. They were rotated front to back. For this visit I mentioned they must be rotated criss-cross because of what did not happen twice before. I watched Aurora type an instruction into the system in this regard. Later that day I checked their work and discovered the tires had not been rotated at all. All tires remained in their original positions. More

Great follow up. Looks for ways to save me on my service bill. I trust what is recommended. Loyal to dealership from sales to service bill. I trust what is recommended. Loyal to dealership from sales to service More