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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,042 Reviews

2,042 Reviews of Robert Brogden Buick GMC - Service Center

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April 09, 2021

Aurora is awesome! She saved us over $600 by taking the time to look into our warranty. The communication was also top notch. We will definitely be back! More

by lauralud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Apr 30, 2021 -

Robert Brogden Buick GMC responded

Hi Laura, and thanks for the great feedback! We're very happy that Aurora was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

April 09, 2021

Dealer did a good job of diagnosing my issue with my new truck and fixing the problem. Truck is back to running like new. Thanks More

by Bblick12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Apr 30, 2021 -

Robert Brogden Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Robert Brogden Buick GMC Team

April 09, 2021

Quick checkin, Quick service, Quick checkout, friendly staff and fair pricing. What more needs to be said. I enjoyed the service and will definitely be a life long customer. More

by Andrew S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Apr 30, 2021 -

Robert Brogden Buick GMC responded

Your compliments and kind words mean so much to us and our team, Andrew! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Robert Brogden Buick GMC Team

April 08, 2021

Excellent service department, from the moment I pulled in to the payment if my bill I was treated respectfully and friendly. Thank your kind employees and mechanics they were fast, accurate and friendly a More

by HHEAVY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach, Aurora Reed
Apr 30, 2021 -

Robert Brogden Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, The Robert Brogden Buick GMC Team

April 08, 2021

The service was GREAT as always, Allison is always helpful and looking to see if the repairs were under warranty. I really appreciate the work she does. The overall experience was GREAT, and I don't s More

by johnnielong4110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Apr 30, 2021 -

Robert Brogden Buick GMC responded

To say thank you is not enough, Johnnie! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Robert Brogden Buick GMC again! Sincerely, The Robert Brogden Buick GMC Team

April 07, 2021

Finished service quicker than I expected. I asked to get tires routed but told me they didn’t need it. Might need it next time. More

by tgreen81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Allison Leach
Apr 30, 2021 -

Robert Brogden Buick GMC responded

We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, The Robert Brogden Buick GMC Team

April 02, 2021

Always professional and courteous. Aurora was thorough and insured I understood all of the services needed. She also followed up on a question I had related to a hitch installation and worked out a plan More

by SMURRAY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aurora Reed
Apr 30, 2021 -

Robert Brogden Buick GMC responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes in. We're happy to see that your visit reflects these values and that Aurora assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, The Robert Brogden Buick GMC Team

April 01, 2021

I had such a great experience when I bought my Encore that I had to bring my new Cascada to Kristie, Allison and now Aurora. Thank you ladies for keeping me a loyal customer! More

by BJRIDER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Apr 30, 2021 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

March 31, 2021

The female service writer was very cordial and helpful the oil change was done very quickly and my problem addressed Complaint NO papers put on floor for protection Waiting room leather chairs we More

by Bob otte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Leach
Apr 30, 2021 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

March 31, 2021

Just needed a routine oil change and tire rotation. Plus one of my fab’s looked at, w/ no update and nearly 3 hrs later they said they fixed the fab but it didn’t work when I left. Coming back in Thursday More

by MERLOTBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Apr 30, 2021 -

Robert Brogden Buick GMC responded

That is not the kind of experience we seek to provide, Bailey. Please contact us when you can so we can address this together. Sincerely, The Robert Brogden Buick GMC Team

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