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Robert Basil Buick GMC

Orchard Park, NY

Overview
Reviews
4.4
76 Reviews
Call Dealership (716) 667-2000

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 76 reviews

May 20, 2022

very courteous, friendly. staff was more than just there. great inter action would recommend dealership to others More

by kubie454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ashley
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Jun 03, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Jun 03, 2022 -

kubie454 responded

I stated what I honestly experienced

May 12, 2022

Salesman (Nathan) was very knowledgeable in all models I was Interested in. Made very helpful recomendations , and was not pushy. More

by Natureboy56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Cammarano
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Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

May 12, 2022

Service really know their stuff. My car is running in Optimum performance. Thank you Basil. More

by Lady Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Delia
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Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

June 22, 2021

Had a deal done over the phone by text messages, when I went to pick up the new vehicle the salesman informed me that they were not willing to buy out my lease, after I sent pictures and was promised that More

by Not happy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate
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Jun 24, 2021 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

Jun 24, 2021 -

Not happy responded

I’m not sure if the salesman made a mistake or it was a blatant lie just to make a deal an leave me stuck with a $3000 lease turn in fee, the more I think about it the angrier I get , if someone wants to contact me and have me forward our back and forth text messages I would be happy to.

December 30, 2018

Quick service Justin H helped me seconds from walking through the door and got me into a newer vehicle shortly after. Super friendly staff and comfortable place to More

by BobU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin H
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Jan 08, 2019 -

Robert Basil Buick GMC responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2018

3:5 hours of my life I can’t get back Had. 9:30am APPOINTMENT on 4/24/18 to have new tires mounted and installed and wheel alignment. Tires were ordered 4/23/18. Arrived at service cen More

by Dave 424
Recommend Dealer
No
Employees Worked With
Jordan Chevier
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Apr 27, 2018 -

Robert Basil Buick GMC responded

Hi there, We apologize about this experience. You are absolutely correct this is not how we strive to handle our service appointments. We are looking into where exactly we failed here and appreciate your feedback. Thank you

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