Robert Basil Buick GMC
Orchard Park, NY
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Had a deal done over the phone by text messages, when I went to pick up the new vehicle the salesman informed me that they were not willing to buy out my lease, after I sent pictures and was promised that went to pick up the new vehicle the salesman informed me that they were not willing to buy out my lease, after I sent pictures and was promised that they were definitely going to buy out my current lease. The deal fell apart at Basil, I went to another dealership and purchased a new vehicle without any issues More
Quick service Justin H helped me seconds from walking through the door and got me into a newer vehicle shortly after. Super friendly staff and comfortable place to Justin H helped me seconds from walking through the door and got me into a newer vehicle shortly after. Super friendly staff and comfortable place to do business More
3:5 hours of my life I can’t get back Had. 9:30am APPOINTMENT on 4/24/18 to have new tires mounted and installed and wheel alignment. Tires were ordered 4/23/18. Arrived at service cen Had. 9:30am APPOINTMENT on 4/24/18 to have new tires mounted and installed and wheel alignment. Tires were ordered 4/23/18. Arrived at service center ahead of appointment and advised service we would be waiting. At 12.15 pm inquired why the delay. Were told they would find out. Apparently there was a LONG line of tire work orders and they were working on our alignment now. Would be ready soon. My vehicle was done at 1:10 pm. Question: How many vehicles could possibly before me when my appt was for 9:30 am? What does an Appointment mean? What is a reasonable time frame for tire mounting, installation, and wheel alignment? More