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Robert Basil Buick GMC

Orchard Park, NY

4.4
74 Reviews

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 74 reviews

June 29, 2022

I brought my car in for accident repairs. I specifically pointed out what I visibly seen when I dropped the car off to Mark. When I went to go pick up the car after repairs were done, the pla More

by Jesuscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Manager for collision dept
Jul 05, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 26, 2022

HEY, I LIVE IN MICHIGAN LOOKED ON THE WEB SITE TO SEE IF I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT More

by TOMMYD21DAM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JAMES GRIFFIN
Jun 27, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 26, 2022

Reached out to the dealership several times and never got a single response, looking elsewhere. More

by Dericka123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassie Soucia
Jun 27, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 23, 2022

Very efficient. ,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff More

by captim38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
June 14, 2022

Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining u More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Werner Service manager, Pat Delia
June 14, 2022

I appreciated them getting me in today and having a shuttle service yo get me to and from work. More

by jlschaffstall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan
May 26, 2022

Dealer is clean and staff was willing to help. My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgea More

by Joessledsolutions
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian ficker and george
Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

May 20, 2022

We had an appointment and they took car in right away. We asked if we should rotate the tires and they said that it’s not necessary until oil change. More

by Lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Jun 03, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

May 20, 2022

very courteous, friendly. staff was more than just there. great inter action would recommend dealership to others More

by kubie454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ashley
Jun 03, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Jun 03, 2022 -

kubie454 responded

I stated what I honestly experienced

May 12, 2022

Salesman (Nathan) was very knowledgeable in all models I was Interested in. Made very helpful recomendations , and was not pushy. More

by Natureboy56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Cammarano
Jun 03, 2022 -

Robert Basil Buick GMC responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

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