Robert Basil Buick GMC
Orchard Park, NY
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I brought my car in for accident repairs. I specifically pointed out what I visibly seen when I dropped the car off to Mark. When I went to go pick up the car after repairs were done, the pla I specifically pointed out what I visibly seen when I dropped the car off to Mark. When I went to go pick up the car after repairs were done, the plastic piece that was replaced from the accident had scuff marks. You could visibly see the dent behind the plastic piece that i pointed out wasnt done.. Plastic covering to the front door handle screw was missing and you can see gouge marks from removing that plastic piece. Screws for rear light and bumper were hand started. Front door and that back door both don't open as smooth as the opposite side. I was told they didn't do anything with the front door even tho I can clearly see the gouge and plastic piece that was missing. I sent it back for all of the issues to be resolved and asked about another section being taken care of. The other section i won't write about here.. The 2 doors weren't re-adjusted to be smooth opening like the other side of the car. Bumper screw was still not tightened down. the gouge was taken care but not like it was but my rubber molding seal is now white now. I went to a bigger place so that it was done the right way. I want it taken care of the right way. Disappointed!! More
HEY, I LIVE IN MICHIGAN LOOKED ON THE WEB SITE TO SEE IF I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT AND NO CAR NO DEAL YET AND NO RETURN OF MY DEPOSIT JUST A LOT OF LIES! HEY ONE GUY LEFT ME A MESSAGE THAT HE WAS GOING TO BE OFF SICK FOR 3 DAYS ,HOW DOES ANYONE KNOW HOW LONG THEY ARE GOING TO BE SICK FOR? HOW STUPID TO THEY THINK WE ARE! A WORD TO THE WISE , IF YOU ARE BUYING OVER THE INTERNET DON'T GIVE THEM A DEPOSIT YOU MIGHT NOT GET IT BACK OR THE CAR YOU PUT IT ON! More
Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining u expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining up my next car with Cadillac brand manager Pat Delia. More
Dealer is clean and staff was willing to help. My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgea My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgeable and promptly answered any of my questions and concerns. I will recommend this dealership to my friends and family. Thank you! More
We had an appointment and they took car in right away. We asked if we should rotate the tires and they said that it’s not necessary until oil change. We asked if we should rotate the tires and they said that it’s not necessary until oil change. More