Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Robert Basil Buick GMC
Orchard Park, NY
76 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 76 reviews
August 01, 2022
Good friendly service. Clean neat atmosphere. Convenient location. Able to match me with the vehicle I wanted . This is my third lease. Clean neat atmosphere. Convenient location. Able to match me with the vehicle I wanted . This is my third lease. More
by mary.coia
Employees Worked With
Steve Pieniewski, Jess Basil, Cassie Soucia, Pat Delia
July 31, 2022
Absolutely great service. Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY More
by Waterwayswater
Employees Worked With
Service for inspections
July 30, 2022
Service department needs to improve. Scheduled appointment was ignored and my vehicle sat for an hour after Scheduled time before getting worked on. They said they would not charge me Scheduled appointment was ignored and my vehicle sat for an hour after Scheduled time before getting worked on. They said they would not charge me me for the tire rotation. Also the air pressure sensor which should have been a warrent. To make up for the delay. Whipy do. I'll never come back. Next vehicle will be bought somewhere else. More
by Dnicholas56
Employees Worked With
Don't have names. Joe was my sales men when I bought the truck. I told him about the poor service and he did not seem to care
July 16, 2022
Very professional. None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!! None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!! More
by Mtk15
Employees Worked With
Sales Consultant Nick Lignelli
July 10, 2022
Todd D did a wonderful job with the purchase of my mother Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!! Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!! More
by Ayla61294
Employees Worked With
Todd D, Jess Basil, Cassie Soucia, Pat Delia
July 06, 2022
I had a few bad experiences when this dealership first opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expi opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expiring. I am sure glad I did. What a great group of people I encountered and will continue to come here as long as I am treated this way. More
by rosemeier463
Employees Worked With
Gavin Chau
