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Robert Basil Buick GMC
Orchard Park, NY
78 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 78 reviews
August 05, 2022
An Ability to deliver a vehicle to my expectations in a very professional way. Pat Delia I stood what I wanted and took care of all the details and overseeing of the vehicle. very professional way. Pat Delia I stood what I wanted and took care of all the details and overseeing of the vehicle. More
by RobCastiglione
Employees Worked With
Pat Delia
August 03, 2022
Outstanding dealership, from initial inquiry, phone calls, to their salesman, Todd, providing information, sending a walk-around video, & working the numbers. He spent 5 hours with me, reviewing all th calls, to their salesman, Todd, providing information, sending a walk-around video, & working the numbers. He spent 5 hours with me, reviewing all the functions of the vehicle, paperwork, test drive, helpful tips, etc. He is genuinely enthusiastic, knowledgeable, personable & a professional when it came to selling this truck to me, from beginning to end. THE MOST FUN, easy going & pleasurable buying experience I've EVER had at a car dealership. Buying a vehicle should never be stressful; Todd made sure it wasn't. I came from out of state to purchase this truck, in part because of their competitive pricing, warranty options & "Engine for Life" program. Beautiful used vehicle, in top condition. I'm extremely happy with it's performance so far, & very pleased with the courteous treatment I received from all the staff that I dealt with at this dealership. Class Act! When it's time for another purchase, I'll make the trek again back to Robert Basil's Buick/Cadillac/GMC More
by Lovecatshabi
Employees Worked With
Todd Devorchik, Jess Basil, Cassie Soucia, Pat Delia
August 01, 2022
Good friendly service. Clean neat atmosphere. Convenient location. Able to match me with the vehicle I wanted . This is my third lease. Clean neat atmosphere. Convenient location. Able to match me with the vehicle I wanted . This is my third lease. More
by mary.coia
Employees Worked With
Steve Pieniewski, Jess Basil, Cassie Soucia, Pat Delia
July 31, 2022
Absolutely great service. Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY More
by Waterwayswater
Employees Worked With
Service for inspections
July 30, 2022
Service department needs to improve. Scheduled appointment was ignored and my vehicle sat for an hour after Scheduled time before getting worked on. They said they would not charge me Scheduled appointment was ignored and my vehicle sat for an hour after Scheduled time before getting worked on. They said they would not charge me me for the tire rotation. Also the air pressure sensor which should have been a warrent. To make up for the delay. Whipy do. I'll never come back. Next vehicle will be bought somewhere else. More
by Dnicholas56
Employees Worked With
Don't have names. Joe was my sales men when I bought the truck. I told him about the poor service and he did not seem to care
July 16, 2022
Very professional. None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!! None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!! More
by Mtk15
Employees Worked With
Sales Consultant Nick Lignelli
