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Robert Basil Buick GMC

Overview Reviews (74)

Robert Basil Buick GMC

Name: Robert Basil Buick GMC
Address: 3475 Southwestern Blvd, Orchard Park, NY, 14127, US
Telephone: (716) 667-2000
Rating: 4.4

4.4

74 Reviews

3475 Southwestern Blvd, Orchard Park, New York 14127

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Sales: (716) 667-2000

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Robert Basil Buick GMC

Orchard Park, NY

Overview

Reviews

4.4

74 Reviews

Call Dealership (716) 667-2000

3475 Southwestern Blvd

Orchard Park, NY

14127

Directions

4.4

74 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (74)

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Sales: (716) 667-2000

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Showing 74 reviews

July 31, 2022

SALES VISIT - USED

Absolutely great service. Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY More

by Waterwayswater

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Service for inspections

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July 30, 2022

SALES VISIT - NEW

Service department needs to improve. Scheduled appointment was ignored and my vehicle sat for an hour after Scheduled time before getting worked on. They said they would not charge me Scheduled appointment was ignored and my vehicle sat for an hour after Scheduled time before getting worked on. They said they would not charge me me for the tire rotation. Also the air pressure sensor which should have been a warrent. To make up for the delay. Whipy do. I'll never come back. Next vehicle will be bought somewhere else. More

by Dnicholas56

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Don't have names. Joe was my sales men when I bought the truck. I told him about the poor service and he did not seem to care

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Aug 01, 2022 -

Robert Basil Buick GMC responded

We are sorry to hear about your experience, we apologize for the delay and any inconvenience that caused. We have passed your review along to our Service Manager and have discussed internally how this situation could have been handled better.

July 19, 2022

SERVICE VISIT

Great dealership and service department very helpful and friendly. I would recommend for sure to others friendly. I would recommend for sure to others More

by Moneyqueen9700

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Service

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July 16, 2022

SALES VISIT - NEW

Very professional. None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!! None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!! More

by Mtk15

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sales Consultant Nick Lignelli

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Jul 25, 2022 -

Robert Basil Buick GMC responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

July 13, 2022

SALES VISIT - NEW

Pros at every step of the way Delivered on all promises 4th Yukon in a row 4th Yukon in a row More

by bucket44

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jim Ball, Jess Basil, Cassie Soucia, Pat Delia

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Jul 25, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 11, 2022

SALES VISIT - NEW

Excellent service, salesperson very personable and professional would highly recommend to everyone to give them a chance professional would highly recommend to everyone to give them a chance More

by Dmsherlock

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Gavin chou, Jess Basil, Pat Delia

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Jul 25, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 10, 2022

SALES VISIT - NEW

Todd D did a wonderful job with the purchase of my mother Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!! Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!! More

by Ayla61294

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Todd D, Jess Basil, Cassie Soucia, Pat Delia

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Jul 25, 2022 -

Robert Basil Buick GMC responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

July 06, 2022

SALES VISIT - NEW

I had a few bad experiences when this dealership first opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expi opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expiring. I am sure glad I did. What a great group of people I encountered and will continue to come here as long as I am treated this way. More

by rosemeier463

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Gavin Chau

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Jul 25, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun, we are happy to hear that you felt at ease with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 01, 2022

SALES VISIT - NEW

Everything from meeting the salesman, to signing the deal was the easiest and most pleasant ever. was the easiest and most pleasant ever. More

by Jimmymack

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Todd in sales

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Jul 05, 2022 -

Robert Basil Buick GMC responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

June 30, 2022

SALES VISIT - NEW

The salesman made it possible for me to get the car I very much wanted very much wanted More

by bojencats

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Todd Devorchik

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Jul 05, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Robert Basil Buick GMC

Showing 74 reviews

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