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Robert Basil Buick GMC

Orchard Park, NY

4.4
73 Reviews

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 73 reviews

December 29, 2022

Great people to work with. Very professional and knowledgeable as to what you need in your vehicle More

by Grace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
December 20, 2022

Took car in and it was returned fixed the next day. Loaner car made it easy More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
December 13, 2022

Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone! More

by twinpines13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
george
Dec 13, 2022 -

twinpines13 responded

Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!

November 18, 2022

Worst car buying experience of my life, sold me a car with an engine recall of which I was not informed and after 3 month lemon law they took absolutely no responsibility for selling me a car that was to More

by Angry customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
Nov 19, 2022 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

November 16, 2022

Great people and service. Thank you Nick!! I really love my new vehicle. I would recommend this dealership. More

by classieannie
Recommend Dealer
Yes
Employees Worked With
I k
Nov 22, 2022 -

Robert Basil Buick GMC responded

Thanks so much for you review!

November 09, 2022

Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed More

by Cmbalmas
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia, Pat Delia
Nov 09, 2022 -

Robert Basil Buick GMC responded

We're happy to hear you had such a positive experience with our team! We are very sorry to hear about the car not being washed upon delivery.... We will be more mindful in the future. Please don't hesitate to reach out if there's anything additional we can do for you!

November 03, 2022

Basil was professional and quick in dealing with car repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the More

by dbooser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George and Mark in Collision
Nov 07, 2022 -

Robert Basil Buick GMC responded

Thank you for taking the time to leave us such a positive review!

November 03, 2022

Slow delivery of vehicle, poor attitude. Also only provided 1/3 of paperwork to sign, then other 2/3 after original paperwork. Disorganized, not efficient. Will never use this dealership aga More

by Reginapaul4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Basil, Pat Delia
Nov 04, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@robertbasilcars.com to further discuss your visit

October 17, 2022

Prompt with my appointment courteous very satisfied with work done and will return for future service More

by nal314
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Delia
Oct 17, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

October 07, 2022

We had our Traverse there fir repairs. The vehicle was to be detailed. I wasn’t happy with the results. Brought it back as the Basil teams suggested. When I picked it up she looked bran More

by Southtownschief
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Pronobis
Oct 11, 2022 -

Robert Basil Buick GMC responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and we're happy to see you ended up having such a positive experience. We look forward to seeing you again soon.

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