Robert Basil Buick GMC
Orchard Park, NY
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Worst car buying experience of my life, sold me a car with an engine recall of which I was not informed and after 3 month lemon law they took absolutely no responsibility for selling me a car that was to with an engine recall of which I was not informed and after 3 month lemon law they took absolutely no responsibility for selling me a car that was totally shot. It’s now dead in my driveway and I still owe money on it, missed the recall window thanks to dishonest practices that seem to be the norm here More
Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed service excellent efficient concierge service very helpful how ever car was delivered not washed More
Basil was professional and quick in dealing with car repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the future as well. More
Slow delivery of vehicle, poor attitude. Also only provided 1/3 of paperwork to sign, then other 2/3 after original paperwork. Disorganized, not efficient. Will never use this dealership aga Also only provided 1/3 of paperwork to sign, then other 2/3 after original paperwork. Disorganized, not efficient. Will never use this dealership again because of the poor quality in every aspect. More
We had our Traverse there fir repairs. The vehicle was to be detailed. I wasn’t happy with the results. Brought it back as the Basil teams suggested. When I picked it up she looked bran The vehicle was to be detailed. I wasn’t happy with the results. Brought it back as the Basil teams suggested. When I picked it up she looked brand new. Thanks Basil for your hard work ! More