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Robert Basil Buick GMC

Orchard Park, NY

4.4
73 Reviews

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 73 reviews

August 14, 2023

Efficient, friendly, knowledgeable. Nate our sales person was on point & patient. Nate answered all questions & did NOT pressure us! More

by cathy349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Cammarano
Aug 14, 2023 -

cathy349 responded

Wonderful friendly service & no pressure! Nate was honest & listened to our wants! It was actually painless to shop for a car!!

Aug 31, 2023 -

Robert Basil Buick GMC responded

Thank you for your kind word and praise of our team, especially Nate! We're very happy to hear that you provide with great customer service and that Nate made you feel comfortable while you were with us. We look forward to being of service to you again in the future!

July 24, 2023

The service was fast, and personnel were very courteous and efficient. My vehicle was very clean when I got it back.. High praise for the service dept. More

by Retiredbandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
Jul 25, 2023 -

Robert Basil Buick GMC responded

Thank you so much for your praise and kind words about our service team! We strive to provide excellent service to every person that walks through our door, we can't wait to be of service to you again in the future!

June 28, 2023

I went to this dealer around noon and by evening I was walking out with a truck. They are absolutely awesome people to work with. They are not pushy or Shafi. They are there for you. I would recommend an More

by Leroy keim
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Go to Todd he is an awesome guy to work with, Jess Basil, Cassie Soucia, Pat Delia
Jun 28, 2023 -

Robert Basil Buick GMC responded

Thank you Leroy for your review of our team, we're thrilled to hear about your great experience with us! We appreciate your recommendation and we look for to serving you again soon!

June 19, 2023

Judge me $200 for something they've never done from The Body Shop I got a. More

by Mikemang7
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
Jun 20, 2023 -

Robert Basil Buick GMC responded

We're never excited to hear that a customer had a poor experience with us, and we'd like to touch base with you for more information about your visit. Based on the information provided we cannot locate you in our system, please reach to basilcares@robertbasilcars.com with your contact information so that our management can follow up with you.

June 13, 2023

Buyer beware! !.Sold me a 2021 Silverado never disclosed it had an engine replacement at 9165 miles. Bought with 14,000 miles. I have had nothing but problems, tows More

by Jeffeger83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff used car manager horrible
Jun 14, 2023 -

Robert Basil Buick GMC responded

It's never exciting to hear that a customer has had a negative experience with us; we have escalated this to management and take your concerns very seriously. Please send us your contact information via basilcares@robertbasilcars.com so that our management team can reach out to you.

May 18, 2023

Working with Zoe the last few days on a deal for a 2023 GMC Sierra Crew Cab. She gave me a quick quote on my trade but I could not get to the dealership for 7 days because my wife was taking care of here e More

by Disappointed Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Zoe and sales Manager
May 20, 2023 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

April 28, 2023

I was very dissatisfied with the service that my wife received. It took almost 3 hours to do an oil change and vehicle inspection on a 2023 GMC Acadia. On arrival home, my wife noticed a check light ca More

by JAWstimm
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Delia
Apr 29, 2023 -

Robert Basil Buick GMC responded

We apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Feel free to contact us at basilcares@robertbasilcars.com for any further comments.

April 19, 2023

Everyone was friendly and nice however my sale person Zoe was the greatest she keep me informed of everything and keep up dated on my truck every step of the building process. More

by Mptaylors
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoe, Jess Basil, Cassie Soucia, Pat Delia
Apr 20, 2023 -

Robert Basil Buick GMC responded

Congratulations on your new vehicle! Our goal is to make purchasing a new vehicle quick, easy, and most of all fun. We are happy to hear that this was your experience with Zoe and the rest of our team. Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2023

Robert Basil's dealership puts a capital "S" in service! Always courteous friendly and prompt, I can't thank them enough! More

by marybarone77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service : Jordan and Jeffrey, shuttle driver: George
Apr 17, 2023 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! Our goal is to make service simple and easy, we are happy to hear that you felt at ease with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon.

April 13, 2023

Very knowledgeable, professional and helpful. Made every attempt to assist us with our requests. Very appreciative More

by Ldeberg21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd DeVorckik, Jess Basil, Cassie Soucia, Pat Delia
Apr 14, 2023 -

Robert Basil Buick GMC responded

Thank you for your kind comments and praise of our team! We strive for 100% customer satisfaction and we're proud to have earned your business.

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