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Robert Basil Buick GMC

Orchard Park, NY

Overview
Reviews
4.5
78 Reviews
Call Dealership (716) 667-2000

3475 Southwestern Blvd

Orchard Park, NY

14127

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Showing 78 reviews

February 05, 2024

Very good customer service; Very good people from beginning to end. Love my new vehicle More

by Ycarrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin at Orchard Park Basil
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Jun 13, 2024 -

Robert Basil Buick GMC responded

Thank you for the 5 star review!

December 22, 2023

Great location. Friendly and helpful employees . Very knowledgable about their products and a very relaxed environment. More

by Dad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Keenan
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October 17, 2023

Making an appointment is always a pleasure at Basil. From the receptionist and the reminders of the appointment and when arriving always a happy person greets me!! The wait is never long and everyone at More

by bchristiano419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist and all personnel , Jess Basil, Pat Delia
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Nov 02, 2023 -

Robert Basil Buick GMC responded

Thank you so much for you feedback and review of our team! We're always happy to see you and it's always a pleasure to be of service!

September 21, 2023

Excellent dealership to do business with. Very thorough during the sale and delivery process. Sales person explained everything and answered all questions. More

by jmpixley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Devorchik, Jess Basil, Cassie Soucia, Pat Delia
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August 23, 2023

Very friendly and professional explaining things very clearly enjoyed our experience there a lot wouldn’t hesitate to come back when looking for another vehicle More

by soupyc11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick & George, Cassie Soucia
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Aug 31, 2023 -

Robert Basil Buick GMC responded

Thank you for your kind words and praise of our team! We're so glad you enjoyed your time with us and we look forward to being of service to you again!

August 14, 2023

Efficient, friendly, knowledgeable. Nate our sales person was on point & patient. Nate answered all questions & did NOT pressure us! More

by cathy349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Cammarano
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Aug 14, 2023 -

cathy349 responded

Wonderful friendly service & no pressure! Nate was honest & listened to our wants! It was actually painless to shop for a car!!

Aug 31, 2023 -

Robert Basil Buick GMC responded

Thank you for your kind word and praise of our team, especially Nate! We're very happy to hear that you provide with great customer service and that Nate made you feel comfortable while you were with us. We look forward to being of service to you again in the future!

July 24, 2023

The service was fast, and personnel were very courteous and efficient. My vehicle was very clean when I got it back.. High praise for the service dept. More

by Retiredbandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
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Jul 25, 2023 -

Robert Basil Buick GMC responded

Thank you so much for your praise and kind words about our service team! We strive to provide excellent service to every person that walks through our door, we can't wait to be of service to you again in the future!

June 28, 2023

I went to this dealer around noon and by evening I was walking out with a truck. They are absolutely awesome people to work with. They are not pushy or Shafi. They are there for you. I would recommend an More

by Leroy keim
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Go to Todd he is an awesome guy to work with, Jess Basil, Cassie Soucia, Pat Delia
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Jun 28, 2023 -

Robert Basil Buick GMC responded

Thank you Leroy for your review of our team, we're thrilled to hear about your great experience with us! We appreciate your recommendation and we look for to serving you again soon!

June 19, 2023

Judge me $200 for something they've never done from The Body Shop I got a. More

by Mikemang7
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
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Jun 20, 2023 -

Robert Basil Buick GMC responded

We're never excited to hear that a customer had a poor experience with us, and we'd like to touch base with you for more information about your visit. Based on the information provided we cannot locate you in our system, please reach to basilcares@robertbasilcars.com with your contact information so that our management can follow up with you.

June 13, 2023

Buyer beware! !.Sold me a 2021 Silverado never disclosed it had an engine replacement at 9165 miles. Bought with 14,000 miles. I have had nothing but problems, tows More

by Jeffeger83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff used car manager horrible
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Jun 14, 2023 -

Robert Basil Buick GMC responded

It's never exciting to hear that a customer has had a negative experience with us; we have escalated this to management and take your concerns very seriously. Please send us your contact information via basilcares@robertbasilcars.com so that our management team can reach out to you.

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