Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
26 Reviews of Robbins Toyota of Texarkana - Service Center
Sort by
January 18, 2021
She was very friendly,knowing, and very helpful. Took very good care of our ?s. I am very pleased with her professionalism. We would receive her to one friends. very good care of our ?s. I am very pleased with her professionalism. We would receive her to one friends. More
by Texas9970
Employees Worked With
Ginger Walker
December 31, 2020
Robbins service department sucks. I called set up a recall for an airbag, they called me right back and said don't bring my truck down on the scheduled appointment day we will call you when your part c recall for an airbag, they called me right back and said don't bring my truck down on the scheduled appointment day we will call you when your part comes in. Three months later, J Pauley said my part was in at Robbins so they couldn't do the recall. Hmm still no call from Robbins. Won't ever service my vehicles here again. Oh and no I shouldn't have to call them I did my part they dropped the ball. More
by tmcandy3
Employees Worked With
Other Employees :
Martha Snyder, Kenny Thompson, Ricky Riddle, Ginger Walker
November 23, 2019
Great experience! Not my first purchase from Robbins Toyota. Great experience! Not my first purchase from Robbins Toyota and want be my last. Love dealing with Martha Snyder. She is knowledgeable and knows her a Great experience! Not my first purchase from Robbins Toyota and want be my last. Love dealing with Martha Snyder. She is knowledgeable and knows her automobiles. Very pleasant to work with. Will always ask for her.👍😊 More
by Sberry38
Employees Worked With
Martha Snyder, Ricky Riddle
May 10, 2019
Great people I went in to get an oil change and have a software update done to my car based on a recall. I ended up leaving there with a brand new Toyota Prius. It I went in to get an oil change and have a software update done to my car based on a recall. I ended up leaving there with a brand new Toyota Prius. It was very easy to talk to the sales people and the finance people and although I did not go to buy a car I am very thankful that I did. More
by Sandy1952
Employees Worked With
January 16, 2019
Using disabled man to explain unknowledgable staff. My initial review of this “ business” detailed my first, awful experience with Mike Roberts, the service manager, but the handling of their response t My initial review of this “ business” detailed my first, awful experience with Mike Roberts, the service manager, but the handling of their response to this review was even more disturbing. More
by JGTanner
Employees Worked With
Andy Bacon
December 27, 2018
Fabulous! My daughter and fiancé were traveling from KY to Texas with a 25lb cat. They had and emergency and Robbins got them back on the road! Kari helped to g My daughter and fiancé were traveling from KY to Texas with a 25lb cat. They had and emergency and Robbins got them back on the road! Kari helped to get them taken care of and help a nervous mom miles away. We are thankful for our Toyotoa family! More
by Fullcourtpress23
Employees Worked With
Kari Runnels and the mechanic!
December 26, 2018
Service Manager? I happen to be in from out of town and needed service for my 4Runner. Once service was complete I was told I needed a new tire and an air filter on m I happen to be in from out of town and needed service for my 4Runner. Once service was complete I was told I needed a new tire and an air filter on my 2018 vehicle. I was told the air filter was not covered by the Toyota warranty, but when I asked about it further I was provided no reason as why it was not. “I’m not sure”, the sales representative said. While I’m looking at the tire that I was told needed replaced for well over $300.00, the service mechanic also stated he found it was odd the air filter was not covered since he replaced them for free on 2108 Tacomas and Camarys. I once again asked why I was being charged for the air filter, and once again the service representative could not offer an answer and said he would ask Mike Roberts, the “sales manager”. After several minutes the service rep returns with a yellow post-it note with a 1-800 number for Toyota Coporate scribbled on it, since Mr. Roberts also had no idea why this basic part was not covered by the new-car warranty. So much for professional knowledge and service. He could not even be bothered to come address my concerns and questions in person, which was even more shocking. What seemed even more off was I was the third vehicle owner approached with problems not covered by Toyota’s renowned warranty while I was there. Frankly, these apparently staged vehicle issues are why people term these people as thieves and dealerships like this “stealerships”. The simple lesson, I am glad I did not by my vehicle here, Mike Roberts doesn’t seem to know much about his job, and am glad I will only be confronted by these unexplained, expensive issues this one time. Way to go Robbin’s Toyota! Not even one of your employees could answer whether this business was locally owned or not. Please do better by the vehicle brand I love. Also, if you’re thinking about buying a car or truck here, or just having it serviced here, do yourself a favor and go elsewhere. These people have no clue what they’re doing, particularly Mike Roberts. More
by JGTanner
Employees Worked With
Mike Roberts
October 16, 2018
Surprise buy To my surprise I went in for a minor repair, and oil change, and ended up with a new truck. Everyone, Jessica, Tanya, and Ricky were all very nice. Th To my surprise I went in for a minor repair, and oil change, and ended up with a new truck. Everyone, Jessica, Tanya, and Ricky were all very nice. This is the first time of purchasing a vehicle that everything went smoothly, no pressure from anyone. Thank you Robbins Toyota for making it easy. More
by Jdh4717
September 25, 2018
2018 Toyota Tacoma I have and would recommend Tanya to anyone looking to purchase a new or used vehicle . She is easy to understand and will explain in detail whatever y I have and would recommend Tanya to anyone looking to purchase a new or used vehicle . She is easy to understand and will explain in detail whatever you ask. The dealership as a whole were very friendly and helpful. I don't plan on trading anytime soon but I hope she's there when I get ready. Just ask for Tanya Rogers . Jessica will help you find her she was very helpful to. Thanks again for making it easy. More
by White Tacoma
April 21, 2018
EXTREMELY DISAPPOINTING SERVICE EXPERIENCE I was extremely disappointed in the Service Department at Robbins Toyota. My ABS Braking System failed and multiple warning lights and messages came o I was extremely disappointed in the Service Department at Robbins Toyota. My ABS Braking System failed and multiple warning lights and messages came on my 2009 Highlander Hybrid. Robbins ran a diagnostic test and stated an accumulator would solve my problem. Also, the repair would have a 12 month/12000 mile warranty. Robbins charger $2287 for the repair. The repair lasted only 2 days before the identical problem reoccurred. I expected Robbins would take care of my problem. I was shocked when I was told Robbins would not take care of the problem, but that an actuator, which is right by the accumulator would now solve my problem. The actuator repair cost would be $3596 (this would be in addition to the $2287, I had already paid). After discussions with Toyota Corporation and Robbins, they lowered their price 3 times to $1535 which they said was their cost. Robbins also said I would have to pay the money before the attempted repair. I declined the offer because Robbins had not lived up to their previous promise and that I had no confidence in their ability. I do not recommend that anyone do business with Robbins Service Department. More
by Joe S
Employees Worked With
Mike Roberts, Jeff McCray
