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Robbins Nissan

Humble, TX

3.1
125 Reviews

18711 US-59

Humble, TX

77338

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Showing 125 reviews

October 07, 2023

Dealer just baits and doesn’t listen to customer. My husband and I completely wasted our time because they were not truthful. Buying a vehicle should not be this deceptive. I buy a lot of cars for my More

by mehall
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
BJ Banamar
Nov 11, 2023 -

Robbins Nissan responded

I Mehall, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Clare Eustaquio Owner Loyalty Manager

September 14, 2023

This team overcharges and under delivers for everything hey do. Service team just charged $360 to perform a diagnostic on the lane departure system. Had the car for 4 days. Do not go here. Quoted by anothe More

by Car_ownertexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny and service manager
Nov 11, 2023 -

Robbins Nissan responded

We are disappointed to learn of your experience here at Robbins Nissan, but will take this opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Clare Eustaquio Owner Loyalty Manager

August 02, 2023

I purchased a 2023 Frontier on July 2 and Was told by multiple people there that if I were to take the truck now NOTHING Would be added to the total price of the vehicle for 45 days.....Less than More

by edjf44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terrance Garrett
Dec 29, 2023 -

Robbins Nissan responded

Edjf44, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

June 10, 2023

False Promises, Unprofessional, Rude & Shady - Avoid this dealer, by all means. I walked off from the showroom, realizing there was no point speaking and wasting time with a business that doesn't accept More

by Manoj
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
April, Mark Eaton
March 17, 2023

The worst service and customer treatment. I tried to talk to a manager and he hung up the phone several times. Unprofessional, their sellers lie to you to get information from you and run y More

by Nov_negro1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ven Vennis
Mar 21, 2023 -

Robbins Nissan responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to get more details about this; please reach out to Carissa at your earliest convenience at (281) 446-3181.

February 22, 2023

I just brought. 2021 Nissan kicks from Robson Nissan in Humble. April Torres was very professional and very pleasant to work with. Also Debra H was a superior sale More

by Debfernatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April Torres and Debra H
Feb 25, 2023 -

Robbins Nissan responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2022

Dealer service is unreliable. Service department allows you to book an appointment only to find out it’ll be days until they diagnose the vehicle. No loaner vehicles available. More

by Cp002b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BJ Banamar
Aug 14, 2022 -

Robbins Nissan responded

We are disappointed to hear that you did not have a more positive experience with us at Robbins Nissan. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to Carissa at your earliest convenience at (281) 446-3181. Thank you for you r time and we hope to hear from you soon.

May 12, 2022

Sold me a vehicle with problems, they haven't fixed them, lied about the issues. Very poor service! More

by Stephanie.fregia1966
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zak Banamar, BJ Banamar
May 12, 2022 -

Stephanie.fregia1966 responded

I purchased a vehicle in March I have taken it 2 times for a front end noise and the brakes squealing to be told the brakes squeal because they are new, I'm no mechanic but If I purchased a brand new vehicle with brand new brakes, it wouldn't be squealing as I left the parking lot! I was told by Zack and the manager they both drove the car but I know better! They lied! When I left the car I checked the milage to make sure I knew if someone checked the car, and when I returned to pick it up the car still had the 90 miles till empty I left it with! It has been almost 2 months since I purchased the car and the brakes still squeal and the wheel bearing, strut whatever is wrong with front end is still making noise. No one has called to see or check how my customer service was there and I didn't expect them to they got their money and thats all that matters! I will recommend no one EVER go there!!!

December 22, 2021

My husband and I want to give a shout out to our salesman AL! He is kind,compassionate and determined to get the best deal for you! He goes beyond the call of duty! We've made several calls to him & he answe More

by Cynthia Gonzalez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL
Mar 12, 2022 -

Robbins Nissan responded

Cynthia Gonzalez, thank you for your kind review; we are happy to pass along your comments to the team here at Robbins Nissan! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 10, 2021

April was great at Robbins Nissan I had a awesome experience with her!!😁 loved her energy and everything about her . More

by Madison rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Torres
Dec 15, 2021 -

Robbins Nissan responded

Thank you, Madison!

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