Robbins Nissan

Decepetive financing practice, told us we would be financing with Nissan that was our preference because of prior car loans, got loan paperwork from Capital One, Paul Christian changed the contract wi financing with Nissan that was our preference because of prior car loans, got loan paperwork from Capital One, Paul Christian changed the contract without our knowledge and agreement, said he had legal right, his word apparently has no creditability. General Manager apologized but offered no corrective action only words. We wanted the contracted canceled and financed as told to us by Paul through Nissan credit corp, at the agreed rate and terms. We are financing the loan with our credit union for the same term at a lower rate. Lies and desception we are repeat customers this was our third vehicle purchased from Robbins, they do not value you as a customer, greed and deception is their prevailing culture. More

I went into Robbins Nisssan to look at a used 2011 Altima Coupe. It was pretty much a base model with bluetooth and leather seats. I test drove the car and talked to a sales guy. He asked me what it was lis Coupe. It was pretty much a base model with bluetooth and leather seats. I test drove the car and talked to a sales guy. He asked me what it was listed on the internet. I wasn't sure and I said $22,500 (it was actually $23,948). Gave him my info and said I would be in touch because there were other cars that I wanted to look at it. His manager came in and tried to get us to purchase that day and was willing to negotiate even more. I politely declined as I wanted to still look at other vehicles. The sales guy called and left me a voicemail the next day checking in. I came back 2 days later with my parents so they could test drive the car. My sales guy wasn't there so we left and I decided to come back that Saturday. Came back that Saturday and my sales guy already had a customer in his office (I did not make an appointment), so I decided to leave and just call and schedule an appt. I finally scheduled the appt and when I get to the dealership, my sales guy had left on a family emergency. Not a big deal but a phone call would have been nice so I didn't drive there for nothing. I decided to talk to another sales guy to see if we could agree on a # so I could finally purchase the car. The new sales guy goes to look for my paperwork that had been started with the $22,500 price on there and it had mysteriously disappeared. He comes back with a starting # of $22,900. $400 MORE than what I was originally starting at. We play a bidding war and he comes back and says $22,500 is the lowest he can go. I knew that couldn't be true because the manger that I originally met was willing to go LOWER the 1st day I test drove the car. I decided to leave. I figured when my sales guy went to work the next day he would call and to see what happened and if I wanted to come back and try and make a deal. I waited 3 days and no call. I finally decided to call him and see if we could negotiate the price lower. He said he tried calling me a couple days before but he had the wrong # for me (even though he had previously left me a voicemail and we've called each other on our cell phones) and said he would talk to his manager and call me right back because he didn't want me to drive down there for nothing. He NEVER called me back. I actually want to thank that sales guy because I ended up going to Baker Nissan North and bought a BRAND NEW 2011 Altima Coupe with the convenience AND premium package for $24,250. Only $1750 more for a brand new altima coupe AND more options. Robbins Nissan was by far the WORST dealership I have ever dealt with. Their customer service is HORRIBLE. If you want a good deal on a Nissan with great customer service, I would suggest Baker Nisssan North. More