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Rob Sight Ford - Service Center

Kansas City, MO

4.9
632 Reviews

632 Reviews of Rob Sight Ford - Service Center

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March 24, 2023

Dave handled my situation perfectly. He knew likely the problem as I described it, set expectations accordingly about price and timeline. He even found me a loaner to drive for an exte More

by Nmckenzie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave and Chad
March 14, 2023

Was able to get an oil change/tire rotation in under 2 hours before heading out of town. Appreciate being fit into the schedule without an appointment. More

by janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam schoonover
Mar 14, 2023 -

janet responded

Great service as always!

Mar 15, 2023 -

Rob Sight Ford responded

Thank you Janet! We appreciate you!

March 11, 2023

Great first time experience with this dealers service department. All went well and all of the service advisers were great. Chad kept me informed the whole time and the vehicle was ready to go when I ar More

by Russellweiss574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad.
March 07, 2023

Great service department. They service my vehicle promptly and at a fair price. Love the service I get. Thank You. More

by eerowdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Davidson
February 22, 2023

Great place to have your car worked on. Knowledgeable and helpful. Dealership is clean and comfortable. More

by Kate Rehel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk
February 14, 2023

Simply put, Rob Sight Ford is the best Ford dealer in or around Kansas City! More

by thisbme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Rob Sight Ford responded

Wow! Thank you so much! What a cool review! We sure appreciate you.

February 12, 2023

Good place Need to improve on the service guy picking up the phone He is somewhat rude and doesn’t like repeating details to customers….he gets irritated when asked questions which is his job to answer!wha More

by earldom.techs-0u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Rob Sight Ford responded

Thank you very much for taking the time to offer your feedback. I apologize for the poor experience on us taking your phone call. I don't have your phone number with this review to call you but if you don't mind would you please contact me directly ? I ask because we have several people that answer the phone, I would like to know if you happened to catch the persons name? If so it will allow me to coach them to do better individually. We will also share this review with the entire team to make us all aware to always try to do better as well. Thank you for the opportunity to serve you, we are sorry we didn't do better. Respectfully, Rich Poe General manager direct line 816-941-1240 richpoe@robsight.com

January 18, 2023

When I got to the dealership I was told it would be a 2 1/2 three hour wait when in fact, it was only about an hour and 15 minutes. More

by tpcarrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Rob Sight Ford responded

That's great news! We are so glad we got you all fixed up in a timely manner. Thank you for your business!

January 14, 2023

I purchased a used F150 here a few years ago, and that experience was good. So, I have been bringing that truck and a E350 van here for service. So far, so good. More

by El Scorcho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk and Jacob
Jan 14, 2023 -

Rob Sight Ford responded

Thank you! We sure appreciate your review and your business!

January 02, 2023

Great service . Always polite and answerers your questions. Would recommend this dealership to anyone who needs work done. More

by barjr67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Goben
Jan 11, 2023 -

Rob Sight Ford responded

Thank you so much for your 5 star review and for your business! We very much appreciate both.

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