Rob Sight Ford - Service Center

We just love your Customer Service Department. Craig and Roger are Great! The Service area is very clean and they guys are very professional. Thank you. Roger are Great! The Service area is very clean and they guys are very professional. Thank you. More

This was my first visit with my Escape. I've always dealt with Shawnee Mission Ford but have had to consider a change since I live in Missouri and need a state inspection every two years. So I have had dealt with Shawnee Mission Ford but have had to consider a change since I live in Missouri and need a state inspection every two years. So I have had to take my Ford to SMF for maintenance and somewhere in MO for inspection. This was my first experience with a dealership other than SMF in 20 years and I was pretty satisfied. My wife purchased her Mariner from Rob Sight and has been trying to get me to go to them for a long time. Guess I'll return in the future. I give this rating because they deserved it. An interesting nit: Apparently I will have to resort to time travel for my next recommended visit. The sticker says my next date for service is Jan 5, 2011. More

Was treated great. Prices on the repairs are very competative. And when the part they put in didnt work right, the service dept was prompt to set up a rental vehicle for me, as i have a 7 mo old baby competative. And when the part they put in didnt work right, the service dept was prompt to set up a rental vehicle for me, as i have a 7 mo old baby girl at home, and i needed a vehicle since my wife drives hers to work at night. And they were very informative about the times, and the repairs being done, and did a great job keeping me informed through the process. They advised that the second new part should be installed today hopefully, and will have my truck back soon. I drive for Lazer Towing also, and you will be a shop that i will keep on my list of referrals, for sure. Thank you again for everything, looking forward to getting my "baby" back. :) More

Unfortunately I had to return 3 times as the part that was supposed to be ordered wasn't, and then it took longer to get it in when it was ordered. was supposed to be ordered wasn't, and then it took longer to get it in when it was ordered. More

Service is very easy to schedule on-line. Car gets serviced in a very timely manner. People are all very attentive. Very nice waiting area too. serviced in a very timely manner. People are all very attentive. Very nice waiting area too. More

The a/c shuts off periodically for no apparent reason. Service couldn't detect the problem; probably a sensor some where. Unfortunately they burned through more than a quarter tank of gas trying to diagno Service couldn't detect the problem; probably a sensor some where. Unfortunately they burned through more than a quarter tank of gas trying to diagnose the problem, without replacing the fuel. Other than this, no complaints. And Randy is FABULOUS to work with! Highly recommend him. More

I spent 2 1/2 hours there for a my first 5,000 mile oil change. I think this is outrageous. I can't help but think that somewhere in there someone overbooked. I talked to other clients who felt they wai change. I think this is outrageous. I can't help but think that somewhere in there someone overbooked. I talked to other clients who felt they waited too long, also. This did not happen at my old car dealership, so I know it is possible to get people in & out. I was told by one staff member that afternoon is better than morning, so next time I will try that. More

great service department with friendly and skilled people. provided a loaner when needed. had repairs done right and on time. would definitely recommend them to a friend. people. provided a loaner when needed. had repairs done right and on time. would definitely recommend them to a friend. More

This is a Dealership that knows me by my name and the service department always works me in and takes care of my needs in a timely manner and my salesperson Keith alway comes by and talks to me and makes service department always works me in and takes care of my needs in a timely manner and my salesperson Keith alway comes by and talks to me and makes sure that everything is Ok. More

Jeff was able to fix some minor body touch up work with not pre-notice while the car was in for service. We really appreciate the extra effort Jeff provided to make getting this work done simple for us. not pre-notice while the car was in for service. We really appreciate the extra effort Jeff provided to make getting this work done simple for us. More