Rob Sight Ford - Service Center

Craig was very helpful and considerate. He explained all work needed as well as things to look out for in the near future. I would certainly look to your dealership for service in the future. work needed as well as things to look out for in the near future. I would certainly look to your dealership for service in the future. More

The Service Department at Rob Sight is outstanding. Very friendly and helpful. The staff go out of their way to make sure you are well informed and the service to your vehicle is done in a timely fashion. friendly and helpful. The staff go out of their way to make sure you are well informed and the service to your vehicle is done in a timely fashion. More

The customer service provided by the employees in the service department was excellent. They made me feel very important and very appreciated as a customer. While I waited for my vehicle to be serviced service department was excellent. They made me feel very important and very appreciated as a customer. While I waited for my vehicle to be serviced, I visited the showroom and looked at new cars for at least 15 minutes. During that time, my presence was never even acknowledged by a sales person. I saw a couple salesmen huddled in an office with the door closed but they appeared too busy to be disturbed by a customer. Your sales department needs to take lessions from the service department!!! I believe they could really learn something about customer service. More

everything was great! Everytime I come in for service, it is done correctly and on time, if not I get a loaner car for my convenience. excellent customer service, is done correctly and on time, if not I get a loaner car for my convenience. excellent customer service, More

My only complaint would be the charges for programming the key fob were not provided in advance. I should have asked, but it would have been nice to have all of the services and fees covered before the wo the key fob were not provided in advance. I should have asked, but it would have been nice to have all of the services and fees covered before the work. More

We just love your Customer Service Department. Craig and Roger are Great! The Service area is very clean and they guys are very professional. Thank you. Roger are Great! The Service area is very clean and they guys are very professional. Thank you. More

This was my first visit with my Escape. I've always dealt with Shawnee Mission Ford but have had to consider a change since I live in Missouri and need a state inspection every two years. So I have had dealt with Shawnee Mission Ford but have had to consider a change since I live in Missouri and need a state inspection every two years. So I have had to take my Ford to SMF for maintenance and somewhere in MO for inspection. This was my first experience with a dealership other than SMF in 20 years and I was pretty satisfied. My wife purchased her Mariner from Rob Sight and has been trying to get me to go to them for a long time. Guess I'll return in the future. I give this rating because they deserved it. An interesting nit: Apparently I will have to resort to time travel for my next recommended visit. The sticker says my next date for service is Jan 5, 2011. More

Was treated great. Prices on the repairs are very competative. And when the part they put in didnt work right, the service dept was prompt to set up a rental vehicle for me, as i have a 7 mo old baby competative. And when the part they put in didnt work right, the service dept was prompt to set up a rental vehicle for me, as i have a 7 mo old baby girl at home, and i needed a vehicle since my wife drives hers to work at night. And they were very informative about the times, and the repairs being done, and did a great job keeping me informed through the process. They advised that the second new part should be installed today hopefully, and will have my truck back soon. I drive for Lazer Towing also, and you will be a shop that i will keep on my list of referrals, for sure. Thank you again for everything, looking forward to getting my "baby" back. :) More

Unfortunately I had to return 3 times as the part that was supposed to be ordered wasn't, and then it took longer to get it in when it was ordered. was supposed to be ordered wasn't, and then it took longer to get it in when it was ordered. More

Service is very easy to schedule on-line. Car gets serviced in a very timely manner. People are all very attentive. Very nice waiting area too. serviced in a very timely manner. People are all very attentive. Very nice waiting area too. More