Rob Sight Ford - Service Center

The service was not acceptable. I was advised the parts for my car would be in on Monday. I had planned to leave town for the holiday to travel out of state Monday night. Was told the parts didn't come for my car would be in on Monday. I had planned to leave town for the holiday to travel out of state Monday night. Was told the parts didn't come however they would be in express on Tues. by 9:30 and my car would be ready no later than 12:30 pm. I received call at 12: 37 pm. When I arrived at the dealership apx. 1 pm an was told my car was ready. I did NOT even get out of the dealership parking lot and the problem I brought my car in for was NOT fixed. All the screens, navigation were still black and dead. I drove back up to the service area and I asked if anyone had even looked at or tried the system and was told yes several times. I asked then why does it not work. He got in and saw the same problem. He then stated oh they forgot to do something. I obviously was not happy. He told me he would take the car and stay with it and it would only take ten minutes! I waited in the waiting room. One and half hours later, they service man came and got me and said it was fixed. Well I got in my car again, and this time again, not everything worked. Then he worked with some programing and it finally worked. What kind of workmanship and management of the service dept. is this? Awful! I now was one and half days late on my trip! I 'd taken time off of work and wasted all my time. Needless to say, I am not happy. I am however Very HAPPY with Mr. Singer the sales man who sold me the vehicle. He came and visited with me. More

Continue to be pleased with service of this dealership; for example, on November 21, 2011 I had an emergency and reached Erik Davidson, who was "customer focused" and very responsive in taking care of the for example, on November 21, 2011 I had an emergency and reached Erik Davidson, who was "customer focused" and very responsive in taking care of the emergency. More

I have always been treated fairly and with respect at the Rob Sight Ford dealership, no matter why I was there. This time, I arrived at about 5:10 PM (the store normally closes at 6:00 PM) to drop my 2003 Fo Rob Sight Ford dealership, no matter why I was there. This time, I arrived at about 5:10 PM (the store normally closes at 6:00 PM) to drop my 2003 Focus off for 125,000 mile maintenance (just a routine The Works oil change package, since the fuel filter had been replaced at about 90,000 miles). Erik was sure they could get my car in right away, and have it done by 6. It was slightly after, when he brought my completed work order, and he also let me know that they used the oil change credit on my Ford Advantage account, so the whole thing was free. I appreciate that the tech who worked on my car probably had to stay a few minutes late, as well as Eric. I am very happy with the work I've had done on my car here over the years, and recommend Rob Sight whenever I can. More

This particular time my 2008 Ford Taurus had to go in for a bad cam phaser. It seems particularly early for an engine component to die, the car having 57k miles. However, that issue was repaired and under a bad cam phaser. It seems particularly early for an engine component to die, the car having 57k miles. However, that issue was repaired and under warranty fortunately. My concern is with the steering of the car. It makes a grinding noise when turning right and accelerating. The vehicle sounds like an old rusted out hoopty. When I brought the vehicle in for that, I was told about the sound, "We hear that all day," by the service manager. There have been numerous issues with this Taurus. I can tolerate issues, somewhat. But if the prevailing standard of quality is to accept such things, I really will have to consider something other than Ford for my next vehicle. More

I was waited on as soon as I pulled in. The work was performed in less time than usual and I was on the road again quickly. performed in less time than usual and I was on the road again quickly. More

It seems like the service always takes longer than what I was advised. I was told the oil change would be approx 45 min but it was over an hour. was advised. I was told the oil change would be approx 45 min but it was over an hour. More

Brought my Lincoln MKZ in for first service. Everything done to my satisfaction. I have bought several Lincolns from this dealership and have always been pleased. done to my satisfaction. I have bought several Lincolns from this dealership and have always been pleased. More

As usual, the attitude of the people I dealt with and the on-time completion of the service made it a pleasure to do business with you again. on-time completion of the service made it a pleasure to do business with you again. More

Took 2011 Mustang GT (purchased used from individual not this dealer) for an oil change. I'm very picky about nicks/scratches/etc. and discussed my concerns with the serivce department who understood and m this dealer) for an oil change. I'm very picky about nicks/scratches/etc. and discussed my concerns with the serivce department who understood and made sure my car was not parked in an area where any damage could occur. Also, they noted the car had the holes drilled out to put a license plate on the front (which I am not using), at no charge to me the color matched some plastic plugs and installed them in the front bumper which greatly improved the cars look. As I didn't purchase this from them, this was service above and beyond. As I'm in the market for another Ford soon, they will be my choice to buy from. Great service department and the sales folks that I have spoken with sound like pretty straight up guys also. More