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631 Reviews of Rob Sight Ford - Service Center
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January 19, 2012
We were sad that they didn't wash the Suburban before they put the protective coating on the truck. Brought the Suburban in for oil change and to respray the protective coating. Very happy they worke they put the protective coating on the truck. Brought the Suburban in for oil change and to respray the protective coating. Very happy they worked us in and very friendly other than they didn't wash the truck everything was great. Thanks Kathy More
by kackrhea
Employees Worked With
don't know
January 17, 2012
I thought the battery installed on the car, 2 1/2 years old, should not have been included in the Warranty (86000+ miles). A battery should be good for at least 3 years. In fact other batteries I have ha old, should not have been included in the Warranty (86000+ miles). A battery should be good for at least 3 years. In fact other batteries I have had have had a 5 or 6 year warranty on them. I went ahead with the Ford battery however in retrospect considering the price I should have gone elsewhere. More
by ksupowrcat
Employees Worked With
I don't remember
January 12, 2012
Routine "The Works". The same great service Routine "The Works". The same great service as I have experienced in the past. I have always experienced professional and courteous reception fo Routine "The Works". The same great service as I have experienced in the past. I have always experienced professional and courteous reception for all areas of this dealership. That is why I keep coming back. Thanks and keep up the good work. More
by Wes
Employees Worked With
Service personel, Cashier, Reception and Rob Sight
January 08, 2012
The service staff at Rob sight Ford has been nothing but excellent. We drive around 200 miles each way just to have this team work on our mkx. In particular the service from roger waterfield and JD has been excellent. We drive around 200 miles each way just to have this team work on our mkx. In particular the service from roger waterfield and JD has been above and beyond any expectations. Everytime we are greeted with friendliness and professionalism. More
by Cookryan83
Employees Worked With
Roger & JD
January 07, 2012
I went to get an oil/filter change and tires rotated. I have been pleased so far with service but not this time. When my car was done, the windows were down. When I put the windows up, my car smelled of have been pleased so far with service but not this time. When my car was done, the windows were down. When I put the windows up, my car smelled of smoke, as if someone had smoked in my car. I had a hard time breathing, as I have asthma. I couldn't even let my kids in the car because of the horrid smells and the stench. I had to drive all the way home with the windows open and air on full blast in the car - needless to say, I was freezing going home because your disrespectful, ignorant, selffish people smoked in my car or smoked a cigarette and then immediately drove my car. If this happens one more time, I am done with this dealership and will let everyone I know know how terrible Rob Sight is as a dealership. Also, I usually get a quality report and a check on fluids, etc. I didn't get this it this time, yet my receipt said things were checked. So, as far as I'm concerned, nothing was done and I am skeptical about my oil change. My car also took 1 hour to complete - this is twice the time I usually wait - probably due to people smoking in my car. I expect an apology and a discount the next time I come for service. If I don't receive any word back on this behavior, I am spreading the word about Rob Sight- Sucks. More
by currielm
Employees Worked With
1
January 04, 2012
I have to deal with many issues now that my husband is I have to deal with many issues now that my husband is unable to and coming to your dealership is not painful! Everyone there is friendly and helpf I have to deal with many issues now that my husband is unable to and coming to your dealership is not painful! Everyone there is friendly and helpful. When I didn't hear my name called to pay for the service, someone came looking for me! Time always passes quickly when I come in. I appreciate the reminders you send to let me keep my car in top shape. Thank you for your top quality service. More
by Stella Kartsonis
Employees Worked With
3
January 02, 2012
Dave was very helpful and worked with me to find a less expensive alternative to an expensive problem. Dave is a very good representative of your business. expensive alternative to an expensive problem. Dave is a very good representative of your business. More
by jtorrence57
December 29, 2011
I can say on every occasion when I've had to take my truck in for service the staff is courteous. Additionally, I get my truck in and out in about an hour. I don't have to sit around waiting for hours. truck in for service the staff is courteous. Additionally, I get my truck in and out in about an hour. I don't have to sit around waiting for hours. The waiting room is nice and roomy, with coffee, the current newspaper, and with a variety of magazines to read. During Spring and Summer months it's a nice area to take a walk while I'm waiting. I always take my truck to Rib Sight Ford for servicing because of the staff treats me nice and I feel I get quality service. More
by coh4979
Employees Worked With
Unknown Service Department Employee
December 28, 2011
I noticed the message still says "change oil soon" but I think that will go away. If it doesn't I'll take the car back in. Service adviser Craig Touchstone was extremely courteous and helpfu soon" but I think that will go away. If it doesn't I'll take the car back in. Service adviser Craig Touchstone was extremely courteous and helpful. I am looking for a dealer I can trust, and the face of a dealer is often the service adviser. Craig did an excellent job of creating favorable first impressions. Because of this good experience I will definitely be back. More
by gimlin
Employees Worked With
1, Craig Touchstone
