Rob Sight Ford - Service Center

Bruce and Craig and the service team are great! It is Ford Motor Company who has a serious problem with My Touch Sync. Too many flaws and the system really sours the experince of returning to Ford for Ford Motor Company who has a serious problem with My Touch Sync. Too many flaws and the system really sours the experince of returning to Ford for transportation. The 2011 Edge Sync system has been a problem from March 2011 to now. Ford is really putting their dealers at considerable embarrasment and expense because of a product that does not work properly. More

Very satisfied with my last service at the dealership. With the 'Works' Discount, price was very good. Normally the service department will get me in and out very quickly if I arrive early in the morning. With the 'Works' Discount, price was very good. Normally the service department will get me in and out very quickly if I arrive early in the morning. The work with Oil Change and check up went well. The service also fixed the Rear Window Defroster. This took longer, but I was very pleased that this was done. Could have been a little better at communicating that the time required would be as long as it was. The work on the Rear Defroster was done very well, looks like original and it works 100%. All people that I interacted with were very nice. They always are. I find it a little frustating to have to wait on a Rebate versus getting the service discount at the point of sale. Seems like a long time (6 weeks estimated, still not received), to get a $10 Rebate. Maybe done so that most people do not actually go through the effort to get the Rebate? I also had a small defect in the Dashboard rubber. The Dealership indicated they were waiting on Ford Corporate to get back to them on the whether it would be covered by warranty. I was told that the service department would call me when they heard back from Ford. I did not get a call, and finally called the service department for a follow-up to this. I was told that this was not covered because it was identified too late in my warranty to be covered. Also, that it was not the Dealerships decision. This was a disappointment, and the communication from the Dealership to me was not done well. The defect is about 1/4 inch. I mentioned it at my first visit for oil change and was told it could be fixed. I purposely did not request immediate repair. When I did request the repair, the response that it was too late for it to be covered, seems like a poor repsonse. I will probably continue getting service at the dealership as long as the convience, timeliness and price stay where they are. PS. I was encouraged to see that the Fusion Hybrid will now have a plug in version. More

super experience, timely and accurate. I have worked with ty , craig and gary and of course Rob sight , each time eveyone is friendly and effecient. with ty , craig and gary and of course Rob sight , each time eveyone is friendly and effecient. More

I called the dealerships service department ahead of time(5 days) and they had the tires waiting to put on my car when I made it into the dealership. time(5 days) and they had the tires waiting to put on my car when I made it into the dealership. More

I called for the appointment a week before I needed to have the work done. I was able to pick the date and time of the appointment to fit my schedule. When I arrived for the appointment, Erik Davidson m have the work done. I was able to pick the date and time of the appointment to fit my schedule. When I arrived for the appointment, Erik Davidson met me and quickly checked me in. The service was completed before the estimated time for completion. The cashier was pleasant, friendly, and efficient. When I was ready to leave, I found that the car had been washed. My service experience was, in all ways, "Great." More

Their service is great. Quick and easy to schedule online. The waiting room is comfortable with a tv and coffee. And as an added bonus, they wash my car. online. The waiting room is comfortable with a tv and coffee. And as an added bonus, they wash my car. More

I am always made to feel important when I visit Rob Sight Ford. They always seem to be interested in my concerns about my vehicle. Ford. They always seem to be interested in my concerns about my vehicle. More

Rob Sight is awesome. Everytime I come in they are always so fast and friendly. I highly recommend them for any car purchase or service. They are simply the best! always so fast and friendly. I highly recommend them for any car purchase or service. They are simply the best! More

I was told the issue on my vehicle was the parking brake shoes needed replaced, and you wanted to charge me $432 for the repair. I declined that. Brought the vehicle home, and tore the brakes and rotors o shoes needed replaced, and you wanted to charge me $432 for the repair. I declined that. Brought the vehicle home, and tore the brakes and rotors off myself, and the shoes were in great condition. This was NOT the issue, and I would have been out $432 for nothing, and still would have had a "ticking" sound going on. You also stated you checked the UV joints, and hub - I dont think so. Upon further inspection under the vehicle, while vehicle was jacked up, and front tires removed, noticed the wheel weights were loose on the front tires. I took them to be re-balanced - $20 and the issue is resolved. I don't think you really dug into my wheels, brakes at all. I think an "assumption" was made as to the problem, and I'm glad I didnt agree to let you do any repairs on the vehicle. The customer service was great at a personal level, but I felt the service itself was very very poor. More

We have dealt with this dealer for years. We have purchased a truck, and have all our vehicles serviced here. They are so friendly and the service has always been great. We always deal with Dave a purchased a truck, and have all our vehicles serviced here. They are so friendly and the service has always been great. We always deal with Dave and he is always so friendly and stays on top of everything for us......IT'S GREAT!!!!!!!!!!!!!!!! More