Rob Sight Ford - Service Center

Keep me informed thru the whole proceess of service. The dealership had a great waiting area with TV and coffee. Dealership is clean and easy,close to my home. dealership had a great waiting area with TV and coffee. Dealership is clean and easy,close to my home. More

Dealing with Emmitt in the Parts Dept was a pleasure. He took the time to go out and take a look at my car to make sure I got the correct part and I got a discount on the price to boot. Dealing with Roger took the time to go out and take a look at my car to make sure I got the correct part and I got a discount on the price to boot. Dealing with Roger in the Service Dept was great. I was greeted promptly and courteously and the service was completed in a timely manner. I am very pleased. More

Everything was great in the repair of the passenger side mirror of my 2012 Ford Explorer. I only marked a 3 on price as the cost of the parts is expensive, but that is beyond the control of the dealership. mirror of my 2012 Ford Explorer. I only marked a 3 on price as the cost of the parts is expensive, but that is beyond the control of the dealership. The service department and technicians were extremely fast and the car looks good as new. More

Dave did an excellent job of follow-up after the replacement parts came in. The service was performed immediatley when I arrived. I was very satisfied with the overall service experience. replacement parts came in. The service was performed immediatley when I arrived. I was very satisfied with the overall service experience. More

Bruce and Craig and the service team are great! It is Ford Motor Company who has a serious problem with My Touch Sync. Too many flaws and the system really sours the experince of returning to Ford for Ford Motor Company who has a serious problem with My Touch Sync. Too many flaws and the system really sours the experince of returning to Ford for transportation. The 2011 Edge Sync system has been a problem from March 2011 to now. Ford is really putting their dealers at considerable embarrasment and expense because of a product that does not work properly. More

Very satisfied with my last service at the dealership. With the 'Works' Discount, price was very good. Normally the service department will get me in and out very quickly if I arrive early in the morning. With the 'Works' Discount, price was very good. Normally the service department will get me in and out very quickly if I arrive early in the morning. The work with Oil Change and check up went well. The service also fixed the Rear Window Defroster. This took longer, but I was very pleased that this was done. Could have been a little better at communicating that the time required would be as long as it was. The work on the Rear Defroster was done very well, looks like original and it works 100%. All people that I interacted with were very nice. They always are. I find it a little frustating to have to wait on a Rebate versus getting the service discount at the point of sale. Seems like a long time (6 weeks estimated, still not received), to get a $10 Rebate. Maybe done so that most people do not actually go through the effort to get the Rebate? I also had a small defect in the Dashboard rubber. The Dealership indicated they were waiting on Ford Corporate to get back to them on the whether it would be covered by warranty. I was told that the service department would call me when they heard back from Ford. I did not get a call, and finally called the service department for a follow-up to this. I was told that this was not covered because it was identified too late in my warranty to be covered. Also, that it was not the Dealerships decision. This was a disappointment, and the communication from the Dealership to me was not done well. The defect is about 1/4 inch. I mentioned it at my first visit for oil change and was told it could be fixed. I purposely did not request immediate repair. When I did request the repair, the response that it was too late for it to be covered, seems like a poor repsonse. I will probably continue getting service at the dealership as long as the convience, timeliness and price stay where they are. PS. I was encouraged to see that the Fusion Hybrid will now have a plug in version. More

super experience, timely and accurate. I have worked with ty , craig and gary and of course Rob sight , each time eveyone is friendly and effecient. with ty , craig and gary and of course Rob sight , each time eveyone is friendly and effecient. More

I called the dealerships service department ahead of time(5 days) and they had the tires waiting to put on my car when I made it into the dealership. time(5 days) and they had the tires waiting to put on my car when I made it into the dealership. More

I called for the appointment a week before I needed to have the work done. I was able to pick the date and time of the appointment to fit my schedule. When I arrived for the appointment, Erik Davidson m have the work done. I was able to pick the date and time of the appointment to fit my schedule. When I arrived for the appointment, Erik Davidson met me and quickly checked me in. The service was completed before the estimated time for completion. The cashier was pleasant, friendly, and efficient. When I was ready to leave, I found that the car had been washed. My service experience was, in all ways, "Great." More

Their service is great. Quick and easy to schedule online. The waiting room is comfortable with a tv and coffee. And as an added bonus, they wash my car. online. The waiting room is comfortable with a tv and coffee. And as an added bonus, they wash my car. More