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Rob Sight Ford - Service Center

Kansas City, MO

4.9
637 Reviews

637 Reviews of Rob Sight Ford - Service Center

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April 20, 2013

Dave did an outstanding job. He explained what was wrong with the vehicle, explained what needed to be done, and made sure it was completed to my satisfaction. Great job. More

by MikeKarenC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 13, 2013

I had a great service experience during my visit to Rob Sight Ford. The staff was very friendly and they were able to complete the service work faster than they had originally estimated, which made me very More

by jbs3229
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 07, 2013

Great service. Craig is always helpful, communicates throughout the process. Free rental car due to time to complete. Only place I will take my truck. More

by rodmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Touchstone
April 05, 2013

I had another pleasent exprience in the Rob Sight service department. Excellent work done in a timely manner and a great price for an oil change and tire rotation on a Toyota no less. More

by jms1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Newman
April 02, 2013

Every one in the service was friendly and knowledgable. My repair was done on time and within my Buffet. I will defineately be back for all my major repairs. More

by tim shields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Touchstone
March 27, 2013

Excellent service rep,, very timely done, even washed my new truck! I'd recommend that the bill payment personnel be educated a bit more on attitude, manners, and dealing with the public. I received a foll More

by hawkeye829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 26, 2013

Had a problem with the check engine light, was able to get me right in and fixed within a couple of days. Erik was great about communicating the problem and following up with the issue. More

by huffkt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 19, 2013

Our first visit having recently moved to the area. Staff very friendly & helpful. Waiting room & restrooms very clean and good coffee. We'll be back. More

by gclindsay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 18, 2013

I purchased my Ford Escape in July of 2012 - Marc Sullivan was outstanding. I have had two oil changes since - both times the service department was incredible. For both service visits I was in and More

by Wylie16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Ginther, Marc Sullivan
March 03, 2013

My car needed transmission service so I called and made an appt. I was told that it would take an hour and a half. I dropped my car off at 9 am. I called at 1 pm since I hadn't heard anything. I was told i More

by sarasarad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed? Jeff I think, in service
Mar 18, 2013 -

Rob Sight Ford responded

Thank you for your business.There is no acceptable excuse for the bad experience during your visit to our service department. We strive to make it easy to do business with us and provide an exceptional environment for our customers. We obviously failed in this case! We are embarrassed and I sincerely apologize for the bad job we did. I know Bruce Ginther our Service Manager has been in contact with you and has corrected the situation but if there is ever anything I can do for you please give me a call directly, I am at your service. Thank you again for your business and for your patience, we sincerely appreciate both. Respectfully, Rich Poe General Manager Direct line- 816-941-1240

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