Rob Sight Ford - Service Center

When I purchased my new Focus Titanium, I tendered an internet coupon that was supposed to be good for 6 free oil changes with the purchase of a new vehicle. When I brought the car in for service, Erik a internet coupon that was supposed to be good for 6 free oil changes with the purchase of a new vehicle. When I brought the car in for service, Erik asked if I had any coupons or paperwork to support my claim, and I indicated that I did not. He said not to worry about it and he'd take care of it, which he did; however, I waited over an hour and a half for a simple oil change. When the cashier called my name, I was happy to see that there was not a balance due, but I still don't have any coupons or supporting paperwork for the five remaining oil changes. I expected a little more follow-up from my salesperson, especially in light of the fact that I paid cash for my new vehicle. More

Other than the slightly grumpy lady at the front desk my experience was surprisingly good. I have to say though that these folks are busy and don't have a lot of time for chitchat. A reasonable wait and fai experience was surprisingly good. I have to say though that these folks are busy and don't have a lot of time for chitchat. A reasonable wait and fair, thorough communication helped the day go very well. These folks could've taken me for a ton of money and I would have paid it. However my problem turned out to be minor and I was in and out in less than two hours. The fee was $95 for an hour of labor. The free coffee and WIFI are a plus too. More

Craig was very professional and helpful. I appreciate his assistance very much. The service on my vehicle was excellent. I would recommend your dealership and service to anyone. his assistance very much. The service on my vehicle was excellent. I would recommend your dealership and service to anyone. More

Have nothing but great things to say about the service department. Solved the problem quickly and made the necessary repairs no questions asked. The facilities are immaculate. This is not the usual department. Solved the problem quickly and made the necessary repairs no questions asked. The facilities are immaculate. This is not the usual More

I was very happy up until the time I picked my car up to leave. You all have spoiled me on my first visit and they told me that my car was going thru the car wash. It was obvious that it did not go thru the leave. You all have spoiled me on my first visit and they told me that my car was going thru the car wash. It was obvious that it did not go thru the Car Wash, but I sound like a spoled brat so I will quit whining. The repair was what was important and your team did a great job there. THanks, Steve Kesler Sr. More

I have bought several vehicles from Rob Sight Ford and I have never had an experience that was bad or even close to being unpleasant. Each time I call to schedule a service appointment I am greeted like I have never had an experience that was bad or even close to being unpleasant. Each time I call to schedule a service appointment I am greeted like I am the only one who gets their car service there! Thank you Rob Sight Ford!!! More

I am always treated with respect and friendliness by all. The service is completed on time or early. Prices are competitive and I value the Ford trained technicians. The service is completed on time or early. Prices are competitive and I value the Ford trained technicians. More

Nice people to work with,but took 4 times to get the problem worked out.Nice to have been give a car to drive at no cost to me however, a lot of time wasted as I live in north Johnson county.Still like problem worked out.Nice to have been give a car to drive at no cost to me however, a lot of time wasted as I live in north Johnson county.Still like the people I worked with and will continue to do business with Rob Sight Ford. More

I am extremely disappointed in the service I have received at Rob Sight Ford! I have a 2006 Ford Escape with only 65K miles. Last August the air conditioning was not working properly. I brought it received at Rob Sight Ford! I have a 2006 Ford Escape with only 65K miles. Last August the air conditioning was not working properly. I brought it to your dealership, you replaced the exhaust manifold. I am not sure how my heater is related, but it is functioning poorly. Last week, I noticed I was dripping oil and returned to your dealership. The oil pan needed replacement, in addition, you found issue with the rear axle and it was replaced. There is rust on the rear wheel well, which is unacceptable for a vehicle with 65K miles. It has not been exposed to prolonged winter conditions to warrant rust. My vehicle is used only by me as sole owner. I take pride in my vehicle, and maintain according to factory guidelines. As of now, would not recommend Ford or purchase another Ford as your product is mediocre at best. I would debate your brand as “Ford Tough”. I would appreciate a response and ask for some type of resolution to this situation. - Thank You - Sharon Cahill More

My second time taking our new vehicle in for maintenance. My experience was as good as the first. Good to know the service department is consistently good. My experience was as good as the first. Good to know the service department is consistently good. More