Rob Sight Ford - Service Center

I had 2 Recall for Service notices I wanted to address, (Recalibrate for Low MPG & Headliner Airbag Cushioning). I called Jess Newman to schedule an appointment which was made for almost a week later. I (Recalibrate for Low MPG & Headliner Airbag Cushioning). I called Jess Newman to schedule an appointment which was made for almost a week later. I asked if they needed to get any parts in for the job, and was told by Jess "we probably have them on hand, if not we can get them the same day". I dropped the car off about 7:30am Monday 8/26, and talked to Jess. I told him I had the car in a couple of weeks prior to have the L/R tire repaired, and could he check the L/F because it looked a little low. When I came to pick the car up, Jess told me they didn't have the parts for the Headliner correction, it would be a few days, and he would let me know when they came in. I asked if they had done the other correction for the Fuel Mileage, and Jess said yes. I failed to ask about the tire and assumed they found no problem. I drove the car for a week, and saw no change to the EV drive cut-out speed (64mph change to 85mph) as explained in the recall notice. I called Jess and scheduled for the Headliner on Friday 9/6/13. Before that day I received another recall notice for Cell Phone Connectivity issues. I brought the car in about 8:30am Friday 9/6 and told Jess about the third recall, and that the MPG Recalibration had not worked. He said he would have the recalibration re-checked and it shouldn't be a problem to get all three done. I picked the car up about 4:30pm and Jess told me the cashier had the paperwork. The cashier told me there was a $22 charge for the tire repair. I told her I was not aware of a tire repair. She spoke with Jess and he would adjust that charge. Jess said it was for the L/F tire repair they did the week before, but apparently had not told me about. I drove the car, and still no change to the EV drive cut-out speed. I e-mailed Jess explaining the problem and added I had found information on-line indicating Ford was having some problems with the MPG Recalibration not working in all cases. I suggested he look into that and let me know. 9/9/13 I returned a call from Jess and he said the Service Mgr. told him weather conditions and driving habits can effect the MPG and I should drive it awhile. I told him I was aware of all that, but it did not change the fact the EV Drive was still cutting out at 64mph instead of 85 as stated. As of this date 9/17/13 I have not heard anything to resolve the problem. Bottom line is, no parts, ineffective recalibration, charge for ??tire repair??, and what seems to be a general lack of knowledge or interest of the recall situation, gets this service experience a failing grade. More

I feel very comfortable having my vehicle serviced at Rob Sight Ford. Roger is always very friendly and courteous and lets me know that my vehicle will be well taken care of. We like the diagnostic report Sight Ford. Roger is always very friendly and courteous and lets me know that my vehicle will be well taken care of. We like the diagnostic report which is very informative and easy to read. ka More

I have a thrid party warranty. Craig went the extra mile to take as much pain as possible out of my service requirement . Good guy to work with. to take as much pain as possible out of my service requirement . Good guy to work with. More

Car would not start when leaving for office---got it started and drove to dealer. Roger handled the situation very quickly. Problem was solved and I was on my way in a very minimum amount of time. started and drove to dealer. Roger handled the situation very quickly. Problem was solved and I was on my way in a very minimum amount of time. They saved the day. I appreciate the interest in my problem and the professional manner in which it was corrected. This was not my first experience with the servcie department and it certainly will not be the last. More

Just want to give a special thanks to Erik for going above and beyond in providing outstanding customer service. Last week I made an appointment for a checkup and oil change, but when I arrived the ser above and beyond in providing outstanding customer service. Last week I made an appointment for a checkup and oil change, but when I arrived the service dept was backed up with an unusual number of "walk-ins". Rather than keeping me waiting for a really long time, he personally made sure my appointment was honored and completed in a timely manner. I really appreciated that, as I live about 40 miles away and planned my day based on my appointment time. This was my first service since purchasing my new car and I left with a very positive experience at Rob Sight thanks to Erik Davidson. More

Dave, is always professional and friendly when I call him for service. When I get to the dealership he knows why I am there and get the truck in and out as quickly as possible. I trust what he tells me. I for service. When I get to the dealership he knows why I am there and get the truck in and out as quickly as possible. I trust what he tells me. I began dealing with Dave before the dealership moved from Overland Park to Kansas City. He must have just started at the OP location. I hope he is there in the service department as long as we bring are vehicles there. Good and honest young man. More

Best customer service experience I have had in a long time! The collision center employees were wonderful...very genuine in the service they provided to me. The repair work looks amazing and they helpe time! The collision center employees were wonderful...very genuine in the service they provided to me. The repair work looks amazing and they helped me by getting my car to the service department directly after for a routine oil change. The experience was so positive that I had to called the GM to make sure he knew how pleased I was with the service. On top of the Ford team members, Garrett, at the Enterprise rental counter, was a joy to work with on arranging my rental—I called his boss too. I appreciated being treated as a valued customer. It dawned on me as I was leaving the dealership that this is the first time that I have purchased a car from a dealer where I continued to use the service/collision center. I can seriously say I have never thought about going anywhere but Rob Sight since I drove my car off the lot. Thank you all for loving what you do and not being afraid to show it!! More

I usually have an excellent experience here but I rated it lower because I asked for a light to be checked & it was replaced before asking me if I was prepared to pay for it that day. You don't do busines it lower because I asked for a light to be checked & it was replaced before asking me if I was prepared to pay for it that day. You don't do business that way especially when the customer SPECIFICALLY SAYS, "Can you please check this to see why it's not coming on so I can know if it's a fuse or a blown bulb". This just goes back to the common saying that the dealership takes advantage of women getting their vehicles serviced. Needless to say, Ieft a bit unhappy. More

I went in for an oil change on my 2010 mustang gt. I had a friendly guy meet me and take care of everything in about one hour and 20 minutes. Good service and I was on my way. No problems. a friendly guy meet me and take care of everything in about one hour and 20 minutes. Good service and I was on my way. No problems. More

Great service, made an appointment for service and was greeted and taken in at the appointed time.Talked to Gary had a nie conversation about the car (which is just the best Edge) had a cup of coffee and greeted and taken in at the appointed time.Talked to Gary had a nie conversation about the car (which is just the best Edge) had a cup of coffee and Craig came and got me.Work was done in a very short time and they even washed it.Made me happy! I'll be back. More