Rob Sight Ford - Service Center

I bought a ford F-150 nine months ago form another dealership and was having trouble with the engine running a bit rough, and it was also time to get my transmission serviced. I called the service dep dealership and was having trouble with the engine running a bit rough, and it was also time to get my transmission serviced. I called the service department around 10am and asked if they could do the service and have me in and out that same day and they said no problem. Later that day I got a call from Dave who gave me some disheartening news my engine had severe damage and needed replaced. Thankfully I had purchased an extended warranty with the truck but had no idea how big of a deal it was to actually get them to pay for a claim. That's when Dave stepped in on my behalf. He argued with the warranty company and helped me file the claim to get me a replacement engine and not to re build the old one, called me and kept me informed as to exactly what was going on with my truck every step of the way even on his days off, and last but not least paid for my rental car when I had no rental car coverage so I wouldn't be without a car. The level of customer service I received far exceeded my expectations and they all went above and beyond. When I got my truck back from them the bill was even less than Dave had originally quoted me and my truck was detailed and clean. I will NEVER take my truck anywhere else to have it worked on or serviced and will be buying my next F-150 from Rob Sight Ford because of this experience. I would also like to thank the mechanic who worked on my truck and who cut his labor rate to help me out on my bill. Matthew B McClain More

Always have had great service done and walk out of there very pleased. I would definitely recommend anyone Rob Sight to get their services done. very pleased. I would definitely recommend anyone Rob Sight to get their services done. More

I have had very good success having my vehicles serviced at Rob Sight Ford. Having technicians that have been trained on my vehicle is important to me. Craig kept me informed by phone when there was a del at Rob Sight Ford. Having technicians that have been trained on my vehicle is important to me. Craig kept me informed by phone when there was a delay in expected completion time and also when my vehicle was ready for pick up. I appreciated that my car was washed when I picked it up. Craig discussed the results of the multi-point inspection and advised me of service that would be needed at the next oil change, something that other dealers and service centers have not done. More

I gave the ratings above because they accurately reflect my experience, not just with this most recent visit, but with extensive work I had done on another car, earlier this year. Since I'm not now, never h my experience, not just with this most recent visit, but with extensive work I had done on another car, earlier this year. Since I'm not now, never have been, and don't plan on becoming a service technician, I EXPECT the work I have done to be done correctly. I EXPECT the cost to be accurate, fair and reasonable, given the location and items needed to execute the repairs. What I DID NOT EXPECT was the courtesy, speed and accuracy of subsequent communications, after leaving the van for repairs. I was called when a delay in the arrival of parts meant the repairs would not be completed as originally scheduled. I was sent an email AND called when the van was ready to be picked up. I did NOT EXPECT a follow-up, personal email from the service manager, asking me to complete this survey. I recently moved to the KC area from mid-Missouri, where for the past 35 years, I have purchased and had serviced products from the local Ford dealer [not always Ford vehicles!]. I received the same kind of care there, and did NOT EXPECT to find that kind of service anywhere else. I was wrong. Thank you. More

I received way more than expected from this dealership. The staff was friendly and knowledgeable. They provided great customer service and unusually great car service. The staff was friendly and knowledgeable. They provided great customer service and unusually great car service. More

Went to dealer for an oil change .Got right in no appointment necessary and used the works coupon,it's a great deal.In and out quick and really nice to work with.Nicest people to work with. appointment necessary and used the works coupon,it's a great deal.In and out quick and really nice to work with.Nicest people to work with. More

This was my first oil change on a new Explorer. I really liked the online vehicle report, and will definitely be back for regular maintenance. liked the online vehicle report, and will definitely be back for regular maintenance. More

I went in for an oil change and the staff was polite, they also washed my car when they were done. The best part of that experience was the fact that they washed my car for me. they also washed my car when they were done. The best part of that experience was the fact that they washed my car for me. More

I came in late on a Wednesday afternoon without an appointment and talked to Roger about an oil change. He said pull my Edge into the service garage and they would get to it immediately. Roger was fri appointment and talked to Roger about an oil change. He said pull my Edge into the service garage and they would get to it immediately. Roger was friendly and courteous. I waited in the show room and in 25 minutes when Roger came to tell me the service had been completed. My experience was wonderful and I would recommend Rob Sight Ford as a excellent dealership. Thanks for the ultimate experience. Mark Levin More