Rob Sight Ford - Service Center

First Service Pulled right into service area. David assisted me quickly and efficiently. The car was done sooner than he promised. I appreciated the exterior wash a Pulled right into service area. David assisted me quickly and efficiently. The car was done sooner than he promised. I appreciated the exterior wash as well. More

Service Tech John I use to take my old ford out there to worked on because of service tech Roger who recently retired. In his place I found John who turned out to be a I use to take my old ford out there to worked on because of service tech Roger who recently retired. In his place I found John who turned out to be as helpful and customer oriented as Roger was. John took a very stressful situation and remained patient, calm and understanding. Three traits you rarely find these days. My old ford has over 245000 miles on her, and thats in large part to the service dept. at Rob Site Ford and great service techs like John and Craig. More

They worked on my car in the body shop....been back 6 times. I took my wrecked car to the dealership....they charged $9,000 and the car has been returned 6 times for repairs...Rob fired the Body shop manager in I took my wrecked car to the dealership....they charged $9,000 and the car has been returned 6 times for repairs...Rob fired the Body shop manager in the middle of this process.....they told my Progressive adjuster that they had a lifetime warranty....suddenly they won't return my calls and Rob said NOW we don't have a lifetime warranty. They have referred my car to the Premier Mazda dealership next door three times....bearings, struts, hubs, two sets of tires in 6,000 miles. Come on DONT USE THEIR SHOP OR BODY SHOP........PLEASE More

Outstanding service My car needed to be looked at due to a transmission leak on my Ford Taurus. I first spoke to Megan and she was very helpful. My car was being towed. My car needed to be looked at due to a transmission leak on my Ford Taurus. I first spoke to Megan and she was very helpful. My car was being towed. John and Megan went above and beyond. John and Megan got me a loaner car and he called me back with the information of what needed about a part that needed to be ordered. Picking up my car I met advisor Dave. Dave did an excellent job explaining the process and what was done to the car. Overall an outstanding service! Highly recommend and thank you so much you guys/gals for all you do! More

Service this time Called to inquire about my check engine light being on & was told bring it in its probably no big deal. Brought it in & was told to come back later. B Called to inquire about my check engine light being on & was told bring it in its probably no big deal. Brought it in & was told to come back later. Back the next day & given the most awful loaner ever! Told that my car would be done that same day or the next day. NO ONE contacted me to tell me ANYTHING about my car & when I called them I was left on hold 10 min & told it wasn't done but would be pushed to be done today. My husband went by at 3:30 & my car was sitting outside. When he went in to see if it was done he was told it wouldn't be done until tomorrow. STILL no one has contacted ME to let me know anything! So now I'm stuck with the awful loaner yet another day! I am great full they gave me a loaner but if I was an employee of Rob Sight I would have been embarrassed to loan a customer this car! It smells horrible & was not clean at all. It doesn't run well either & im pretty sure there's something wrong with the gas gauge! Not a pleasant experience at all! More

No appointment needed Called to make an appointment to get an oil change. The person I spoke to said that an appointment wasn't necessary. When I arrived at the service cen Called to make an appointment to get an oil change. The person I spoke to said that an appointment wasn't necessary. When I arrived at the service center to get the oil change done, they said there were a few people in front of me and they wouldn't have time. I explained I called and attenpted to make an appointment and was angry I drove up for nothing. All they offered was for me to wait 2 hours to maybe get it done by the time they close. Thanks for nothing but wasted gas. Will go somewhere else from now on. More

Great service they will make everything right, any problem u have they will find a way to make it right excellent customer service I will go back for my next new ve they will make everything right, any problem u have they will find a way to make it right excellent customer service I will go back for my next new vehicle More

"Repair Costs - Out of Sight" The staff are friendly and professional - you won't find nicer people - Craig is great! HOWEVER, the prices in the service department are out of "Sig The staff are friendly and professional - you won't find nicer people - Craig is great! HOWEVER, the prices in the service department are out of "Sight". Have been bringing my vehicles to same dealership for years - recent months things are getting increasingly higher. Ford Motor obviously has an issue with the smaller V8 used in many Ford Products. Now my 2nd spark plug to blow out of the vehicle; internet research reveals this to be a far too frequent occurrence; yet Ford places the responsibility solely on the customer for repairs; now quoted $800 to repair; was lowered to $748 after request of reduction - which I'm thankful for but seriously, for a design flaw?. Other recent repairs are extremely high, brake repair $2200.00+, on my van; oxygen sensor not accurately installed on car; required it being brought back again; additional wiper spray head replacements - parts $260; labor $90+ - just getting ridiculous. Had an alternative shop make repairs last year that Rob Sight Service quoted at $3000+, all repairs done by alternative shop for less than $1600. Just seems like the repair costs are spiraling out of control. Considering another vehicle at this time due to outrageous costs. When looking at bigger picture - Ford lack of responsibility regarding the spark plug issues and increasing repair costs - probably go elsewhere. I like being a "US" built loyalist, but truly starting to see why people go to Honda, Toyota, etc... More

Nonexistent follow up from service!! Horrible experience So I make an appointment for the dealer to look at my new ford F150 with 12,000 miles! Issue is back of truck isn't level. I drop off the truck first So I make an appointment for the dealer to look at my new ford F150 with 12,000 miles! Issue is back of truck isn't level. I drop off the truck first thing in the morning! No call back until I initiate it at 4:30 that afternoon! I'm told the its a little late in the warranty to level the back ( so much for 35,000 miles) and the service tech needs to go back to ford for authorization ! Three weeks go by and it takes me to again call the dealer. The same Tech talks to me and says he has not connected with Ford and is off the next day so he will connect with me the next week ! Never got that call back ! Now I'm disgusted and take the truck to Shawne Mission Ford! While I wait, they take a look and a little over an hour later they explain the fix, I also watched through sa window as they fixed it! As they wrap up the project they notice the front wheel wearing a little off. They ask if I can give them a little extra time and they then realign the front end. Above and beyond my expectations More

Phenomenal Customer Service! Erik Davidson at Rob Sight Ford has been spectacular to work with! I saw him in October for a major part repair and felt that he was very trustworthy Erik Davidson at Rob Sight Ford has been spectacular to work with! I saw him in October for a major part repair and felt that he was very trustworthy and easy to talk to. I then had a knocking noise in the front of my car that I needed looked at. I took it to a mechanic, just because it was closer to my house, and was misdiagnosed, paying $170 for something that did not even need to be fixed. I then decided that I just needed to take my car to Erik, which I should have done in the first place! It was something as simple as needing caliper clips, which they added, and after such a small bill and small amount of time having to wait, we were on our way! From now on, I will only take my car to Erik at Rob Sight! Thanks so much for the fantastic service! Very trusting of Erik and his knowledge and customer service are excellent! Keep up the great work, Erik! You really make a difference there! More