Back

Rob Sight Ford - Service Center

Kansas City, MO

4.9
631 Reviews

631 Reviews of Rob Sight Ford - Service Center

Sort by
September 13, 2016

Excellent service as always Scheduled routine oil change and tire rotation. They fixed a loose front torsion bar that was causing some rattles. Quick and easy. Excellent service More

by WAYNE DEFREECE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 03, 2016

Quick response. Knowledgeable and very professional. Craig was very accommodating. Came up with tire quote quickly. Accelerated their installation by a day. He was very professional. Having access to a More

by Ab1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Touchstone
August 18, 2016

Great service! After having a terrible experience at another Ford dealer in Olathe. I took my 2016 Mustang to Rob Sight. What a pleasant experience. They provide the More

by D Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Touchstone
August 16, 2016

Honest and fast service Once again your service department hit it out of the park! I was able to drop my truck off on Saturday morning and pick it up with a new alternator in More

by Subyshep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Collins
August 05, 2016

Refused oil change Pulled in at 430 pm. Told no way to do an oil change! I could come back on Saturday at 0700! Not sure what business model turns business away. I have More

by F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blonde hair, gotee., John Collins
Aug 19, 2016 -

Rob Sight Ford responded

Thank you for your candid feedback. I sincerely apologize for the poor experience during your visit. I have shared this review with our Service Manager as well the rest of the Service Team in order to coach everyone involved and to avoid this happening in the future. I would like to discuss this with you further as I would very much like to make this mistake right for you. Unfortunately with your screen name on the Dealerrater site I'm unable to look up your contact information. Could you please contact me directly to discuss it further? I will make it right for you. Thank you for your business. I hope to talk to you soon. Rich Poe General Manager direct dial 816-941-1240 richpoe@robsight.com

July 31, 2016

Service on my Taurus Craig Touchstone is outstanding. Understands my vehicle, my needs and treats my vehicle as his own. Every time I pull into the service bay I'm treate More

by Bob Handleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Touchstone
July 29, 2016

Excellent Service Always a great experience working with Craig. He always keeps me informed and listens to my concerns. He is why I bring all my service needs her More

by davmeh317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Touchstone
July 25, 2016

I always feel welcomed by the members of the Service Departm ent and I also feel confident that my car is "road ready." The staff is courteous and professional. More

by nrm33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess
July 21, 2016

Oil change & tire rotation Excellent. Dropped off my truck at 7 am along with several other customers. The shop guys were organized and efficient getting us all checked in very More

by Ruff Life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Collins
July 21, 2016

Service check up/oil change Very prompt and professional. It did not take long. Nice clean waiting area with TV, coffee, snacks and reading material. I've never had a long wait. More

by Terence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Sullivan
...
37
...