Rob Sight Ford - Service Center

Great experience I brought my 2004 Town Car in for an oil change and inspection. Craig Touchstone is my service advisor. I told him I was planning a long trip with the I brought my 2004 Town Car in for an oil change and inspection. Craig Touchstone is my service advisor. I told him I was planning a long trip with the car. He said he would check to see that fluids, belts, brakes and hoses were in good shape. I appreciate what he does for his customers. More

Service Needs Met I usually plan to wait for my car to be serviced, so I always bring a book. It works well for me, and their wait area is very comfortable. I usually plan to wait for my car to be serviced, so I always bring a book. It works well for me, and their wait area is very comfortable. More

Excellent repair service I always get excellent service in the repair shop whether on the phone or when I bring my car in. Always courteous and knowledgeable. Whenever I drop I always get excellent service in the repair shop whether on the phone or when I bring my car in. Always courteous and knowledgeable. Whenever I drop the car off, they always make sure I have a ride. They make sure I know exactly whar they found and did and always get permission before performing any service. I also appreciate when they let me know what I may need in the future. Excellent customer service. More

Waste of Time This review is in regards to their Collision and Service center. The personnel were plenty friendly but also unreasonable. Initially I brought in my c This review is in regards to their Collision and Service center. The personnel were plenty friendly but also unreasonable. Initially I brought in my car after a small fender bender involving the front wheel and I noticed the wheel making an audible grinding sound. I dropped my car off for service and about a week later received a call saying my car was dead and needed a new battery, also the radio and interior lights weren't working so they did me a "favor" and replaced the battery and a couple fuses without initially clearing it with me. An extra $200 charge I was not expecting as I had no issues with the battery, radio or interior lights before dropping it off. They didn't seem to understand my frustration when I told them I had no issues with the car before dropping it off and needed to meet me in the middle for costs; they knocked off a measly $20. A few days later I get a call saying my car is ready. I pick it up and notice that the grinding sound is still there and the interior lights still did not work. I brought it back and told them but they didn't seem to hear the grinding. I had to drive a technician around who finally heard it and agreed it sounded like a bad bearing. I leave the car with them to confirm it and they do, it has a bad bearing and they said they will fix the interior lights as well. I get a call back giving me a ridiculous quote of $550 just to replace the bearing and that they cannot link the damage to the accident so it would be out of pocket. I just came back and got my car (interior lights still did't work even though they said they fixed it), called around and found a reputable guy who would repair it for under $300 and he fixed the interior lights for free! The whole ordeal was a huge inconvenience and a waste of time. I was able to take care of it with insurance who sent me a check for the costs retroactively. I cannot recommend taking your car there for service or collision repair but have no idea about car buying experiences there. Hopefully its better than their service side of the house. More

Significant repair The service tam at Rob Sight Ford were very courteous, knowledgeable and prompt with the repair that my vehicle needed. They took care of contacting t The service tam at Rob Sight Ford were very courteous, knowledgeable and prompt with the repair that my vehicle needed. They took care of contacting the extended warranty company and set me up with a vehicle for the day while mine was being repaired. I was very pleased with my experience. More

Excellent service experience again I have a 2000 Ford Expedition and I use your service department even though there are other Ford dealerships closer to my home. Craig does a great job I have a 2000 Ford Expedition and I use your service department even though there are other Ford dealerships closer to my home. Craig does a great job explaining the service I need and the service that I need to consider in the future. On this visit, the service tech evaluated my front end for an issue I had, checked a number of things, found the issue and resolved it. I never feel like the service department is pushing service I don't need. That gives me confidence when there are issues that need to be fixed. Thanks Craig! More

Excellent Service Department, just like the sales department Very professional, efficient and friendly. I like coming to Rob Sight Ford for service because they care. They show an interest in making me happy a Very professional, efficient and friendly. I like coming to Rob Sight Ford for service because they care. They show an interest in making me happy and satisfied. Not many places truly care and follow through today. But Rob Site Ford does. More

Complementary Coffee, Snacks and Big-Screen HDTV I drove up to the Service Entrance and the door opened automatically to a nicely heated welcome garage. Erik Davidson was standing there waiting for m I drove up to the Service Entrance and the door opened automatically to a nicely heated welcome garage. Erik Davidson was standing there waiting for me and greeted me with a smile. He then invited me to some hot coffee (Great designer coffee options), a snack and comfortable waiting room with the 2017 Presidential Inauguration. While waiting, I checked out the showroom and was greeted by Cole Fergus who gave me a tour of the cars there (great deal there on a 2017 Fusion) and made the wait go by quickly. Best part: My bill was $12.00 for the good service. Damian Biondo performed the multi-point inspection (99P0 and the MO Vehicle Inspection (MVI) and left my car clean and did not change my seat/steering/mirror/radio settings (like some service guys do). Thanks, Rob! More

Rob Sight Service Professional, Knowledgeable, Courteous, Accommodating. What else would anyone want? Every Dealer should have a Service Department like Rob Sight. Professional, Knowledgeable, Courteous, Accommodating. What else would anyone want? Every Dealer should have a Service Department like Rob Sight. My Salesman, Gary , was just as excellent ! More

Excellent Service The service advisor was great. Got me in and out fast and efficient! Can't ask for anything better! Waiting area was nice. Had starbucks coffee The service advisor was great. Got me in and out fast and efficient! Can't ask for anything better! Waiting area was nice. Had starbucks coffee and snacks. More