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Rob Sight Ford - Service Center

Kansas City, MO

4.9
632 Reviews

632 Reviews of Rob Sight Ford - Service Center

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June 23, 2022

$100 for a cabin filter! What a rip off! Totally taking advantage of the customer. Other locations charge $40-$50. The labor for 5 minutes of work was almost $60. I won’t More

by Tadman12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Jun 27, 2022 -

Rob Sight Ford responded

Chris- Thanks for your feedback. I grabbed your ticket and looked at it. we charged you $56.69 installed for your cabin air filter. Our Service Advisor told me he discounted that after you we're displeased with the our regular price of $89.95 (which is the standard price charged at Ford Dealerships in Kansas City when using OEM Motorcraft filters). We apologize you we're displeased but not sure based on this information I see as to why? Is there more here then I see possibly? Either way thank you for your business and we are sorry we won't be seeing you back. We wish you nothing but the best! Rich Poe General Manager 816-941-1240 richpoe@robsight.com

June 22, 2022

Great service would recommend it to anyone. Really help me out when I needed someone to lean on with my truck More

by Tracy.Wooten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 02, 2022 -

Rob Sight Ford responded

Thank you Tracy!

June 17, 2022

Great Dealership, they always make it easy for me to come back for regular service! More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Sight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Sight
Jun 18, 2022 -

Rob Sight Ford responded

Jay- Thank you very much for your positive feedback! See you back again soon!

June 17, 2022

Great customer service fast and friendly. Answered all the questions I needed to have answered. Would highly recommend this dealership. More

by Mmattingly66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bryant
Jun 18, 2022 -

Rob Sight Ford responded

Thank you for your kind words and of course for your business!

June 16, 2022

Great experience. Fast friendly service. Kirk was great to work with. He made sure my truck was repaired properly and I was taken care of. More

by timothy b oberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Goben
Jun 17, 2022 -

Rob Sight Ford responded

Timothy- Thank you so much from Kirk and the whole Rob Sight Team!

June 03, 2022

Excellent customer service quick, accurate diagnosis, staff was great would definitely return for all services required for my car. More

by sean.troast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Rob Sight Ford responded

Thank you for your business Sean! We sure appreciate your 5 star review, that's what we strive for. We look forward to seeing you back soon. Take care!

May 27, 2022

The service department at Rob Sight Ford is great. I took my car in for an oil change while it was there the rear taillight needed to be changed. I appreciate how quickly my car was ready. My servi More

by pgreen7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bryant
May 28, 2022 -

Rob Sight Ford responded

Thank you so much for your kind review! David, Bruce, and the whole team sure appreciate you! Hope to see you again soon :)

May 25, 2022

I am always treated well there, and I appreciate having a nice place to read and relax, also a clean and stocked bathroom. More

by kanewman51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk Goben
May 25, 2022 -

Rob Sight Ford responded

Thanks Larry. for the wonderful review of Rob Sight Ford. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

May 14, 2022

Awesome service! ! Kirk is always a pleasure to work with! Fast and courteous every time!! More

by rgirls94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Goben
May 25, 2022 -

Rob Sight Ford responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Rob Sight Ford.

May 08, 2022

First time going there for service as very frustrated with Bob Allen Ford. Eric was extremely helpful, professional and actually worked me in to get my car looked at. In addition took care of an outsta More

by Acsyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
May 25, 2022 -

Rob Sight Ford responded

Thank you so much for your feedback! We appreciate you giving us a shot at your business and we look forward to seeing you as well as both of your daughters back soon! Take care!

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