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Rob Sight Ford
Kansas City, MO
1,510 Reviews
We make car shopping easy with No Hassle Pricing. Great selection and a great price with out having to go through the "typical car buying process". No Games, No Gimmicks, No Negotiations Necessary.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,510 reviews
January 17, 2012
I thought the battery installed on the car, 2 1/2 years old, should not have been included in the Warranty (86000+ miles). A battery should be good for at least 3 years. In fact other batteries I have ha old, should not have been included in the Warranty (86000+ miles). A battery should be good for at least 3 years. In fact other batteries I have had have had a 5 or 6 year warranty on them. I went ahead with the Ford battery however in retrospect considering the price I should have gone elsewhere. More
by ksupowrcat
Employees Worked With
I don't remember
January 12, 2012
Routine "The Works". The same great service Routine "The Works". The same great service as I have experienced in the past. I have always experienced professional and courteous reception fo Routine "The Works". The same great service as I have experienced in the past. I have always experienced professional and courteous reception for all areas of this dealership. That is why I keep coming back. Thanks and keep up the good work. More
by Wes
Employees Worked With
Service personel, Cashier, Reception and Rob Sight
January 12, 2012
Easy scheduling and friendly service. Liked the carwash too. rewards program was a bonus and service was done quickly. summary status of maintenance items helps plan future service. too. rewards program was a bonus and service was done quickly. summary status of maintenance items helps plan future service. More
by jblase
Employees Worked With
Roger
January 08, 2012
The service staff at Rob sight Ford has been nothing but excellent. We drive around 200 miles each way just to have this team work on our mkx. In particular the service from roger waterfield and JD has been excellent. We drive around 200 miles each way just to have this team work on our mkx. In particular the service from roger waterfield and JD has been above and beyond any expectations. Everytime we are greeted with friendliness and professionalism. More
by Cookryan83
Employees Worked With
Roger & JD
January 07, 2012
I went to get an oil/filter change and tires rotated. I have been pleased so far with service but not this time. When my car was done, the windows were down. When I put the windows up, my car smelled of have been pleased so far with service but not this time. When my car was done, the windows were down. When I put the windows up, my car smelled of smoke, as if someone had smoked in my car. I had a hard time breathing, as I have asthma. I couldn't even let my kids in the car because of the horrid smells and the stench. I had to drive all the way home with the windows open and air on full blast in the car - needless to say, I was freezing going home because your disrespectful, ignorant, selffish people smoked in my car or smoked a cigarette and then immediately drove my car. If this happens one more time, I am done with this dealership and will let everyone I know know how terrible Rob Sight is as a dealership. Also, I usually get a quality report and a check on fluids, etc. I didn't get this it this time, yet my receipt said things were checked. So, as far as I'm concerned, nothing was done and I am skeptical about my oil change. My car also took 1 hour to complete - this is twice the time I usually wait - probably due to people smoking in my car. I expect an apology and a discount the next time I come for service. If I don't receive any word back on this behavior, I am spreading the word about Rob Sight- Sucks. More
by currielm
Employees Worked With
1
January 04, 2012
Jeff picked us up from the airport and drove us to the dealership. He had all the paperwork ready to go and buying the used Land Rover was easy. Jeff is very polite and caring - I would recommend this d dealership. He had all the paperwork ready to go and buying the used Land Rover was easy. Jeff is very polite and caring - I would recommend this dealership and Jeff Hawkins to anyone. More
by Cubano112
Employees Worked With
Jeffrey Hawkins
January 04, 2012
I have to deal with many issues now that my husband is I have to deal with many issues now that my husband is unable to and coming to your dealership is not painful! Everyone there is friendly and helpf I have to deal with many issues now that my husband is unable to and coming to your dealership is not painful! Everyone there is friendly and helpful. When I didn't hear my name called to pay for the service, someone came looking for me! Time always passes quickly when I come in. I appreciate the reminders you send to let me keep my car in top shape. Thank you for your top quality service. More
by Stella Kartsonis
Employees Worked With
3
January 02, 2012
Dave was very helpful and worked with me to find a less expensive alternative to an expensive problem. Dave is a very good representative of your business. expensive alternative to an expensive problem. Dave is a very good representative of your business. More
by jtorrence57
December 31, 2011
From start to finish this was the best new car buying experience I have ever had. I started out looking at a 2011 Certified Used Edge at Rob Sight Ford in Kansas City, MO. that I had seen on the net. T experience I have ever had. I started out looking at a 2011 Certified Used Edge at Rob Sight Ford in Kansas City, MO. that I had seen on the net. The salesman, Keith Koenigsdorf, worked with me in a very low key way to point out the additional pricing incentives / benefits for a new 2011 Edge, which I ended up buying. Although the car I ended up with was not on the lot, Keith and the sales manager, Eric Frischer, were both very helpful in creating a way of getting down to the price I was willing to pay. Very non-pressured. The car was located, delivered to the dealership, prepped and ready for me within 2 days of when I called to tell Keith I wanted the car. When I picked up the car, it was immaculate, and waiting for me in a special part of the showroom. All features were demonstrated knowledgeably. The whole process took less of my time than any other car purchase I have made. The Edge, with its electronic dash and control features is the best car I have ever owned, and I would highly recommend it to anyone. The Sync feature in particular is great, although Microsoft needs to work on some compatibility issues. I know from past experience that the service department at Rob Sight Ford does an excellent job also. All in all, Rob Sight Ford has provided me with a car buying / service experience that far exceeds my expectations. More
by dmcdowell
