Rob Sight Ford

I recently bought a 2011 Ford Edge SEL from Rob Sight Ford. I had searched AutoTrader.com far and wide, and out of the entire country this dealer had the best value I could find. There may have been a Ford. I had searched AutoTrader.com far and wide, and out of the entire country this dealer had the best value I could find. There may have been a few other vehicles that were a few dollars less, but they had more miles. Anyway, I made an appointment with Jeffrey Hawkins and took a brief drive from Lawrence Ks. to look at the vehicle. I was very impressed with Jeffrey Hawkins, Jeff Morton and the rest of the staff at Rob Sight, as they were very easy to work with and made the care buying process very painless. There was no high pressure sales pitch as I have experienced at other dealers. The negotiating process went smoothly and I felt that they made a fair offer on my trade in and I felt confident that I was getting a great deal on a great vehicle! Part of my deal was an upgrade to heated leather seats as the SEL only comes equipped with cloth seats. Within a week they had my leather seats installed. They even provided a new Ford Focus to use as a loaner car while the new seats were installed. They even touched up a small paint chip that I noticed while the new seats were being installed, as well as having the vehicle detailed. Once again, the whole experience was seamless! About a week later, I noticed a factory paint error on the vehicle as well as some door and wheel rim damage that I neglected to notice on my pre-buy inspection. I called Jeffrey Hawkins and explained my dilemma as I was concerned that the door damage was now my responsibility. He told me to bring the vehicle in and they would take a look at it. I explained that I honestly did not see the damage and was not trying to get them to repair something that had happened to the vehicle after I bought it. Jeff Morton took one look as the damage and said they would make it right, and they did! Once again, my vehicle was scheduled for repair very quickly and once again, another new Ford Focus to drive while we were waiting for the repair work. The repairs took about 5 days and the work was fantastic! The damaged area looks brand new and the vehicle looks immaculate! I can't express how happy and satisfied I am with Rod Sight Ford and more specifically Jeffrey Hawkins and Jeff Morton. I will definitely buy from this dealer again, and will recommend them to everyone I talk to that is buying a car. Overall an A+ experience! More

I don't have the receipt in front of me; but I believe it was Todd I worked with. He met me at my vehicle, assured me of how quickly he could get the service done. He was thorough in his explanation when t was Todd I worked with. He met me at my vehicle, assured me of how quickly he could get the service done. He was thorough in his explanation when the service was completed & had an overall attitude including body language that was calming & I believed what he said & thought he was genuinely trying to help me. More

The overall experience was very pleasant. Sandra was wonderful to work with and very helpful with all of our questions. When we had concerns she was able to take care of them with no problems. Tony made wonderful to work with and very helpful with all of our questions. When we had concerns she was able to take care of them with no problems. Tony made purchasing our vehicle very amusing but was very professional at his job. More

Excellent experience in purchasing a used vehicle. Hadn't bought a car through a dealership in 20+ years. Highly recommend Rob Sight Ford - NO HASSLES, Excellent Customer Service, Well maintained inv Hadn't bought a car through a dealership in 20+ years. Highly recommend Rob Sight Ford - NO HASSLES, Excellent Customer Service, Well maintained inventory and selection. Highly recommend Rob Sight Ford! More

My experience with Rob Sight was great. Craig Touchstone is an awesome employee of yours and you should feel honored to have him on your team. He was very helpful and great to work with. Thank you for every is an awesome employee of yours and you should feel honored to have him on your team. He was very helpful and great to work with. Thank you for everything you all have done. More

I was totally taken care of on a "nit pick" item (rear window tint on 2011 Mustang had some slight defects). Craig made the extra effort to photo my "problem", send it to Ford and follow up on item (rear window tint on 2011 Mustang had some slight defects). Craig made the extra effort to photo my "problem", send it to Ford and follow up on it. Ford ending up replacing the entire rear window under warranty. I have to say that most dealers / service departments would have just blown me off as the defects were so slight, but Craig Touchstone went the extra mile and got it taken care of. I'm very picky about my cars and totally pleased with Rob Sight Ford. I've had experience with their sales department, service departmen and body shop. Each department has a good attiutude, treats you with respect and gets the job done correctly first time. This dealer gets a 10 rating from me. More

Excellent transaction from the first handshake to the last signature. Charles Wildberger is the kind of guy who just tells it like it is. Rich Poe knew his business and is truly professional. There is no last signature. Charles Wildberger is the kind of guy who just tells it like it is. Rich Poe knew his business and is truly professional. There is nothing phony or deceptive about these guys. They were a pleasure to deal with. We went in looking at a Fusion and came out with a used Kia Rondo because my wife wanted a smaller car. She's happy, when she's happy, everybody is happy. I'd definitely buy from them again. Found this dealer on Kelly Blue Book website. More

Came in for an oil change and was in an out of there very quickly. They did not try to talk me into getting any additional work done. quickly. They did not try to talk me into getting any additional work done. More

I live 50 plus miles away but never have an issue driving the distance to get my vehicles serviced due to the quality of work done at Rob Sight. the distance to get my vehicles serviced due to the quality of work done at Rob Sight. More

I came in for oil change and tire rotation. I had the coolant tested since the vehicle is over five yearsold and not near the recommended mileage to change out for new coolant. As always, great service. coolant tested since the vehicle is over five yearsold and not near the recommended mileage to change out for new coolant. As always, great service. More