Rob Sight Ford

You never like recalls, but the service department made it as painless as possible!! I love that the car was washed and so many things were checked just because we were in there for something else! it as painless as possible!! I love that the car was washed and so many things were checked just because we were in there for something else! More

I can never get the cashier to obtain the right rewards information. I told her I had about $36.00 reward dollars and all she could find was $16.00. When I got home I found the rewards email stating abou information. I told her I had about $36.00 reward dollars and all she could find was $16.00. When I got home I found the rewards email stating about $39.00. I printed a copy. Otherwise everything great. More

I just brought the car 5-5-12. Mr. Taylor was wonderful and so was Mr. Wright I am sending all of my friends and family here. I drove from Columbia, Mo and was very impressed and overall completely satisfi and so was Mr. Wright I am sending all of my friends and family here. I drove from Columbia, Mo and was very impressed and overall completely satisfied. :) I will continue doing business at this dealership! More

Michael Taylor was amazing! He delivers 5-Star customer service with a smile thoughout your visit. He knows the business inside and out and walked me through the process explaining everything to my unders service with a smile thoughout your visit. He knows the business inside and out and walked me through the process explaining everything to my understanding. His professionalism was outstanding which let me know that he loved what he did and was great at it. He was very understanding about the bond between me and my old car and assured me that he would help me make the right decision on my new purchase. I especially loved it when he kept telling me to "take my time" without any pressure at all. And he delivered true to his word. I am extremely happy with my car and am "Passing it On" by telling everyone about my experience at Rob Sight. Thank you Michael for your Outstanding Job! More

Employees are personable, helpful and provide quality service. Continue to be impressed by this dealership. They made buying a car easy and affordable and I feel comfortable asking questions. service. Continue to be impressed by this dealership. They made buying a car easy and affordable and I feel comfortable asking questions. More

Your service department does a great job of keeping me informed. I have complete confidence that you have fully assessed and performed the needed work. informed. I have complete confidence that you have fully assessed and performed the needed work. More

I use Rob Sight for service primarily due to location, because of the courtesy and helpfulness of the service department guys(Roger) they have helped retain me as a customer. Sometimes i leave there feeli because of the courtesy and helpfulness of the service department guys(Roger) they have helped retain me as a customer. Sometimes i leave there feeling good and that everyone had my vehicle on their mind and other times i feel like i'm just another appointment with no name or face to just get in and out. j More

Eric (forgot his last name) was terrific to work with. He made the entire experience with getting our car repaired a great one. He was extremely friendly and helped resolve a situation quickly and to our com made the entire experience with getting our car repaired a great one. He was extremely friendly and helped resolve a situation quickly and to our complete satisfaction. Rob Sight will be getting all of our future business. I've never had a better experience with a dealership with both buying a vehicle and getting it serviced. More

I recently bought a 2011 Ford Edge SEL from Rob Sight Ford. I had searched AutoTrader.com far and wide, and out of the entire country this dealer had the best value I could find. There may have been a Ford. I had searched AutoTrader.com far and wide, and out of the entire country this dealer had the best value I could find. There may have been a few other vehicles that were a few dollars less, but they had more miles. Anyway, I made an appointment with Jeffrey Hawkins and took a brief drive from Lawrence Ks. to look at the vehicle. I was very impressed with Jeffrey Hawkins, Jeff Morton and the rest of the staff at Rob Sight, as they were very easy to work with and made the care buying process very painless. There was no high pressure sales pitch as I have experienced at other dealers. The negotiating process went smoothly and I felt that they made a fair offer on my trade in and I felt confident that I was getting a great deal on a great vehicle! Part of my deal was an upgrade to heated leather seats as the SEL only comes equipped with cloth seats. Within a week they had my leather seats installed. They even provided a new Ford Focus to use as a loaner car while the new seats were installed. They even touched up a small paint chip that I noticed while the new seats were being installed, as well as having the vehicle detailed. Once again, the whole experience was seamless! About a week later, I noticed a factory paint error on the vehicle as well as some door and wheel rim damage that I neglected to notice on my pre-buy inspection. I called Jeffrey Hawkins and explained my dilemma as I was concerned that the door damage was now my responsibility. He told me to bring the vehicle in and they would take a look at it. I explained that I honestly did not see the damage and was not trying to get them to repair something that had happened to the vehicle after I bought it. Jeff Morton took one look as the damage and said they would make it right, and they did! Once again, my vehicle was scheduled for repair very quickly and once again, another new Ford Focus to drive while we were waiting for the repair work. The repairs took about 5 days and the work was fantastic! The damaged area looks brand new and the vehicle looks immaculate! I can't express how happy and satisfied I am with Rod Sight Ford and more specifically Jeffrey Hawkins and Jeff Morton. I will definitely buy from this dealer again, and will recommend them to everyone I talk to that is buying a car. Overall an A+ experience! More

I don't have the receipt in front of me; but I believe it was Todd I worked with. He met me at my vehicle, assured me of how quickly he could get the service done. He was thorough in his explanation when t was Todd I worked with. He met me at my vehicle, assured me of how quickly he could get the service done. He was thorough in his explanation when the service was completed & had an overall attitude including body language that was calming & I believed what he said & thought he was genuinely trying to help me. More