Rob Lambdin's University Dodge RAM - Service Center

Mechanics are laughable no communications skills No Mechanics are laughable no communications skills No reply for any questions Horrific customer service. Not able to receive an answer back still wa Mechanics are laughable no communications skills No reply for any questions Horrific customer service. Not able to receive an answer back still waiting More

Service department Mr. Edwin was a very nasty manager who charged at me and told me to shut my mouth that I had no right to speak the service was lousy the service text did not move the car in 7 and a 1/2 ho charged at me and told me to shut my mouth that I had no right to speak the service was lousy the service text did not move the car in 7 and a 1/2 hours when they told me they did but the car has AGPS the car did not move at all that's sad that's sad the service center where we sat yeah it's a review side sale center one of the best sale centers in the world I could tell you that much good sales meant but they need much work in their service center this Mr. Edwin manager of the service center actually charged at me and told me to shut up This is a very nasty and rude person especially to a customer that at least in 3 months purchase a $125000 worth of cars that's nasty More

Was told my car was being diagnosed, next day told car hadn’t been in the shop yet. Was told would be ready tomorrow, multiple times. Took 10 days. Allowing 1 day to diagnose, two days to obtain parts, an hadn’t been in the shop yet. Was told would be ready tomorrow, multiple times. Took 10 days. Allowing 1 day to diagnose, two days to obtain parts, and a few hours to install the parts, 10 days is excessive. More

2.5 hours to do oil change. There is no option to make an appointment. I was sold an unnecessary fuel filter at 10k miles when a chance is required at 20k. There were also hidden fees that I was not told abo appointment. I was sold an unnecessary fuel filter at 10k miles when a chance is required at 20k. There were also hidden fees that I was not told about until after the work was performed. I will not be headed back. I felt like I was scammed. Extremely dissatisfied. More

Good experience, staff was very attentive and took care of changing the bulbs and adding grease to the driver side door hinge :-) Since the wait could be rather long for express, I would recommend givin of changing the bulbs and adding grease to the driver side door hinge :-) Since the wait could be rather long for express, I would recommend giving an estimated wait time. I ended up having to leave and return which was shorter wait later in the day but still had to drive back from my previous appointment. All in all great customer service. More

My car was there for one month for a simple fan relay switch and to change the reservoir for the coolant. Communication is absolutely horrible. Advisor never available when you call. Do you have to leave switch and to change the reservoir for the coolant. Communication is absolutely horrible. Advisor never available when you call. Do you have to leave numerous messages. Absolutely no follow up with customers. Horrible experience.!!!! More

My service advisor was very honest. I thought I was going to spend more money than what I really did. She did not try to upsell me crap I didn’t need. Communicated to me when my car was ready. I will put a d to spend more money than what I really did. She did not try to upsell me crap I didn’t need. Communicated to me when my car was ready. I will put a disclaimer that I did go home for the wait time but it was still faster than all other tire shop for the brand of tires that I wanted. She got me the tires without 24 hours. I’ve been to this shop several times and this last time was the better. More

Came in for regular service as well as a diagnosis on Parking Assist Sensor warning light. You had to order the part and were supposed to call me when it came in and you never did. I had to call you an Parking Assist Sensor warning light. You had to order the part and were supposed to call me when it came in and you never did. I had to call you and check and mase the appointment. I asked if I could wait for it when making the appt on Monday Columbus day and I was told that I could. I brought the vehicle in and waited almost 3 hours and was finally told it wouldn't be done that day. This is obviously a work van and I had to cancel jobs. I waited until 10am the next day to call in and ask when I could pick up my van and was told by the end of the day which caused me to cancel more.jobs! I asked to speak to a manager and a manager never came on the line so I left a message and NO ONE ever called me back. Such a shame. I will be finding another service department from now on and buying a new van every 3-4 years f4om someone else. More

Excellent service with awesome service advisor. Explained issue and options with making the process as quick as possible, but taking care of issues beyond satisfaction to making my car be safe to drive safe issue and options with making the process as quick as possible, but taking care of issues beyond satisfaction to making my car be safe to drive safe Everytime. More

They completed the service some 4 days later than their estimate and it was almost impossible to get in touch with the person in charge of my case. estimate and it was almost impossible to get in touch with the person in charge of my case. More