Rob Lambdin's University Dodge RAM - Service Center

Service and sales don’t communicate at all. Zero operations. Called to confirm a service and after rearranging day to be there they have zero clue what other department said. Service manager aw Zero operations. Called to confirm a service and after rearranging day to be there they have zero clue what other department said. Service manager aware and talks about buying boats while he sees me waiting. First time customer to dodge and last time as well cause of this experience. More

Good customers service. Very professional and reliable. Vanessa and her team were very punctual and corteous. Very professional and reliable. Vanessa and her team were very punctual and corteous. More

The parts department here is one of the best l have seen in a while in a while More

Service was good. It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done It took roughly 1.5 hours to complete the service but that was ok because I had more then one thing done More

Understaffed, hire more service advisors. Nobody at the desk for too long. My mechanic was your best representative. Very polite & friendly. I go to Pines Ford with my other car and have a be Nobody at the desk for too long. My mechanic was your best representative. Very polite & friendly. I go to Pines Ford with my other car and have a better experience. More

Came in for a specific problem and request. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Asked to have USB hub changed out. Within 30 seconds writer said no whole radio needs to go. Asked him to please look at it have the tech look at it. Also said I would pay for the hub and if didn’t fix it then we can go from there. Calls after lunch and says that need new radio. That tech plugged in usb cord and that’s how he knows. No scan, no troubleshooting just an update from service writer for commission. Picked up truck and took to a trusted mechanic across town. Changed out usb hub ($40 part) and problem solved. I’ll never be back for anything, not first incident with service. Multiple incidents of dishonesty and or incompetence, either way we can’t do business. Good bye More

Although it took a long time to get parts (7-8months), and my truck had ants and little roaches everywhere upon pickup, the experience was ok. They gave me a loaner while we waited another month because o and my truck had ants and little roaches everywhere upon pickup, the experience was ok. They gave me a loaner while we waited another month because of a damaged part, which I greatly appreciated. More

Consultant was very helpful and extremely professional. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks. He explained everything that was being done to the car and took the time to walk me to the car when i picked it up. Thanks. More

Great dealer, great service, great prices! Babu was great he followed up after the sale which is rare for salesman these days. Babu was great he followed up after the sale which is rare for salesman these days. More