Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Rob Lambdin's University Dodge RAM

Davie, FL

Overview
Employees
Reviews
Vehicles
4.2
1,246 Reviews
We’re glad you took the time to stop by our University Dodge website. Sometimes it can feel a bit daunting to navigate an auto manufacturer or dealership page, and we thank you for taking a look around. Let us repay the kindness by showing you the many great vehicles consumers can find when shopping for Dodge or Ram. We have new vehicles, we have used vehicles, and we have a friendly sales staff to answer any questions while you search through our ever growing inventory. Not sure what you’re looking for but have a vehicle to trade in for a little help with a down payment? Get a quote for the worth of your car and your desired vehicle. Our auto financing team is also experienced with helping consumers get an auto loan with a great rate. At University Dodge, we strive to put only the most accurate and up-to-date information on the web. Browse through our blog articles, or feel free to give us a call. You can contact us with any questions you have. We look forward to doing business with you!
Contact Dealership
View Awards

5455 S University Dr

Davie, FL

33328

Directions

By Type

Showing 1,246 reviews

November 28, 2021

Thank you, Will. You were very nice and considerate to me and my family. It was a pleasure being helped by you. More

by lezcano1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil lazo
Report | Print
Nov 29, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 26, 2021

Had very good selection of ram trucks . The internet sales person Wilfredo was very understanding about my needs. The finance person was very professional and very polite. He was very helpful with my n More

by ae4365
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Lazo
Report | Print
Nov 27, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 25, 2021

From the first step walking into this dealership finding a $50,000 limited availability addendum on the window of the car…working through that…only to be told we could not get the 0.0% APR (through Chrysler More

by JeremyN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leonid Ugodnikov, Maynor Cardenas
Report | Print
Nov 25, 2021 -

Rob Lambdin's University Dodge RAM responded

We thank you very much for taking the time to provide us with feedback from your recent experience with us. We are very sorry to hear that you did not have a favorable interaction during your new vehicle purchase; we understand that it can be stressful. We will be happy to work with you until you are completely satisfied with our staff and services. We have started by forwarding your feedback to our executive leadership team so they are able to review the situation and speak with you directly. In order to ensure we are able to contact you successfully, please include your name, contact information and nature of any issues to social@universitydodge.com. Hope to hear from you soon. Have a happy holiday!

Dec 15, 2021 -

JeremyN responded

You’re Executive Leadership team’s lack of follow-up and follow-through is as poor as the experience I had purchasing this car and the abuse caused to my credit by pulling my credit 7 different times. I’ve gotten letters from multiple companies and I see the drops that occurred. If indeed I was a valued customer and you provided/forwarded my information to leadership on 11/25/2021 like you said you have, they have failed to reach out and resolve any issue at all. In fact they have not picked up the phone, emailed, or messaged me directly to discuss the issue. I stand by my previous post that this dealership is less than desirable and clients/customers should for sure take business somewhere else. I have waited until now (12/15/2021) to respond as I wanted to give adequate time to respond. No one has reached out. Horrible customer service, horrible follow-up, and horrible experience overall.

Dec 15, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you again for your feedback. We did indeed forward your feedback to our executive leadership team on 11/25/2021 and on the same day asked you to provide us with your contact information so we can reach out to you. DealerRater does not provide us with any of your personal information; they only provide us with the user name that you have created through the site. We did receive your contact information today via email and have forwarded it to the team for review. Now that they have your information and additional feedback, they can reach out to you and address any concerns that you may have. Thank you for your cooperation and have a great rest of your day!

Dec 15, 2021 -

JeremyN responded

I called in to the dealership directly and asked to speak to a manager. I was transferred and placed on hold. Manager never came to the line. I called back and asked for Rob Lambdin’s direct contact and was not provided. I asked even for an email address or when he would be at one of his dealerships. I was not provided information. So, it’s not the first time your getting my contact information. It was provided when I called in and they asked who was calling and took down my information. So my comment stands the lack of follow-up is less than desired and it is not the first time I provided the information. Obviously the lack of communication and follow-up is throughout the entire dealership.

Mar 01, 2022 -

JeremyN responded

I continue to be haunted by the experience with Rob Lambdin’s University Dodge Ram. The fact the Finance Manager chose to run my credit 11 times and still got a HORRIBLE finance rate for me, and now as I move forward to try to purchase other items, with excellent credit, the inquiries have become a factor. Yes, I spoke to the manager Jeff, and he told me to dispute inquiries and they would not go against the dispute. Again, all put on me to be responsible. I did this only to be notified that the dealership stated is was valid and the disputes are declined. Also, I was advised originally that all the “Add On” items from the finance office would all be cancellable when I initially spoke with the manager Jeff. Well, 3 out of 4 were cancelled, but the 4th one was not as they said every vehicle that comes on the lot gets the NSD Premium Appearance protection package whether you ask for it or not, and it is not abled to be cancelled. So you should clearly know that if your buying a car, even though the contract clearly states that you are not required to accept any of the add on packages, and it will not affect the decision to sell you the car, I want you to know that is not accurate and you cannot cancel even though the contract states that you can. The Finance Manager Jose stated a manager could override for cancellation. Again, this is something that ended up not being true. So, I remind you 4 months later, I am still so disappointed with the overall experience and stand 100% that if your looking for a vehicle, DO NOT shop at Rob Lambdin’s University Dodge. I promise, You will thank me later for the warning!!! Do not make the same mistake I did. For 2 years I will deal with the issue of the finance manager pulling credit 11 times for one car purchase decreasing my score almost 55 points in one visit!

Mar 01, 2022 -

Rob Lambdin's University Dodge RAM responded

Nice to hear from you again, Jeremy. We have forwarded your contribution to our leadership team for review. Have a great day!

Mar 01, 2022 -

Rob Lambdin's University Dodge RAM responded

Nice to hear from you again, Jeremy. We have forwarded your contribution to our leadership team for review. Have a great day!

Mar 16, 2022 -

JeremyN responded

Additional update, more than two weeks later from my last update. The warranty services cancelled have still not been refunded. Only 3 out of 4 were canceled as previously stated as they claim there is no way to cancel the 4th one. (That’s unheard of). The processing team that cancels the warranty services sent me a copy of the check dated December 29, 2021, (was sent via email in February 15th which is 48 days). The check states “void after 90 days”. Now, March 16 and we are 77 days from the time the check was issued. This car buying experience continues to haunt me. Don’t let this happen to you! Avoid Rod Lambdin’s University Dodge. They are not a company you want to do business with! I should not have to chase down a check. I should not have to fight to cancel services I never wanted, and I should never have to have my credit ruined by any dealership period. The 11 credit pulls continue to impact my credit and it is not fair! The entire process is unfair and I feel totally taken advantage of as a consumer.

Mar 16, 2022 -

Rob Lambdin's University Dodge RAM responded

Thank you, Jeremy. Our team is up-to-date on your situation and are working on satisfying your concerns. Be well.

November 25, 2021

Rob Lambdin’s University Dodge provided us with fast and friendly service at a reasonable price More

by info92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Cunningham
Report | Print
Nov 26, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 25, 2021

Best customer treatment in town. They work hard to make the deal smooth and comfortable. More

by moises0879
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fares Ali, Babu Shari
Report | Print
Nov 26, 2021 -

Rob Lambdin's University Dodge RAM responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 25, 2021

Perfect selection and a great experience. The sales and service department were amazing when considering my needs. More

by QUEENOFMYISLAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dickman
Report | Print
Nov 26, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 23, 2021

My experience is that the seller who attended me was excellent, he gave me many options and a lot of help also to be able to acquire the car, thanks to him I was able to obtain it. More

by mechali24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 22, 2021

They did a good job and we are very pleased with the server and the work performed. More

by DREW35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Nov 22, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 22, 2021

bought our Toyota highlander University dodge we love bought our Toyota highlander University dodge we love the convenience of the night drop service More

by larryi1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dickman
Report | Print
Nov 23, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 21, 2021

Poor service desire to overcharge, luckilly avoided, rude customer service and dishonest service manager wont ever go back or recomend More

by bkertesz133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry and her service manager
Report | Print
Nov 22, 2021 -

Rob Lambdin's University Dodge RAM responded

Thank you very much for taking the time to provide us with your feedback. We are very sorry to hear that your experience did not match your expectations with us recently and for that, we apologize. We have forwarded your information to our executive team for review and correction. In order to ensure we can get in touch with you, please include your name, contact information, and nature of any concerns to social@universitydodge.com and we will have our team speak with you to ensure you receive 100% satisfaction.

1
...
50
51
52
...
125