Rob Lambdin's University Dodge RAM

I have purchased 4 vehicles from University Dodge and the staff is always friendly. I just purchased a 2021 Durango for my wife and she loves it! staff is always friendly. I just purchased a 2021 Durango for my wife and she loves it! More

This dealership is like having a great product with HORRIBLE CUSTOMER SERVICE. I purchase my RAM Rebel 2022 on 1/5/22. A week later my back up camera had some glitches when put in reverse it turns blue HORRIBLE CUSTOMER SERVICE. I purchase my RAM Rebel 2022 on 1/5/22. A week later my back up camera had some glitches when put in reverse it turns blue at times. I contacted University Dodge to address this issue and schedule a service appointment. Upon arrival they wanted me to leave my truck and had no loaner vehicle available leaving me without transportation. I decided to return when they had vehicles available and was told by Rachel she would call me when a vehicle was available that day. The day went on and I never receive a call. I text her number the next day and her reply was she no longer works there. I contacted the sales rep and spoke with Will and he’s been the only person trying to help me fix this issue. Finally a female rep name Danielle called me and we schedule time and date with a guarantee loaner vehicle on site. I arrive on 1/28 at 7:30 am and was told they had no loaners and I had to wait till 8am to receive a vehicle from enterprise. The only vehicle apparently was a mini van and decided at this point just to take it but luckily someone walk in and turn in their loaner truck. As I began to sign paper work University Dodge wanted to charge me $5 for toll fees. I told them I can transfer my SunPass and the rep stated regardless they was gonna charge the $5 then he proceeded and said he needed my debit card to put a deposit of $100. I’ve never paid for rental or a fleet vehicle when I’ve had issues with brand new vehicles. Chevy and FORD gives you a loaner without any charges and I know from experience. At this point I’m frustrated and baffled so I spoke to a service mgr name Artie. I explained to him the whole story and basically he said there is nothing he can do he didn’t bother to make a phone call or speak to someone higher up nothing just sat there and he didn’t do anything. I’m basically left with the same issues and nothing was resolved. I called the customer service number and ask for the GM name and number and the lady had no idea who was the GM and didn’t know the number but insisted to direct me to the sales department. I call the same salesman Will explain to him and he said he was going to speak and have someone call me to get this situation fix and make sure they have a vehicle for me once I get there. Danielle called me again and again we scheduled a appointment. Day of appointment she calls me to let me know there are no vehicles in the fleet and I will have to go with enterprise. I could go on and on with this review but as you can see this dealer has poor customer service. They’ll get you to buy a truck really quick but won’t move a finger to help you afterwards. Thanks to Will great salesman but the University Dodge has the worst customer service ever. More

From the moment I walked in, till I left with my brand new Ram truck, the experience was incredible. Had a great sales guy and the finance manager there were not only informative but treated me like a tru new Ram truck, the experience was incredible. Had a great sales guy and the finance manager there were not only informative but treated me like a true customer. I didn’t feel like I was being an inconvenience to them but more so they wanted to make sure that I was happy with what I wanted. More

I enjoyed buying my ram with Wilfrido. He was super honest and gave me the confidence to buy a new RAM. It was my first time that I was able to trust a car salesperson. Thank you will for all you did. honest and gave me the confidence to buy a new RAM. It was my first time that I was able to trust a car salesperson. Thank you will for all you did. More

Easy sales no pressure great pricing easy location to find service should be the same find service should be the same More

Fair Price, friendly sales staff, overall good buying experience. And we love our new diesel Ram 1500. experience. And we love our new diesel Ram 1500. More

Amazing service with great sales people I will recommend for all my friend thank you for all my friend thank you More

It was an easy, hassle free experience purchasing our new 2021 Dodge Durango SRT Hellcat. I will recommend Rob Lambdin’s University Dodge to all my friends and family. 2021 Dodge Durango SRT Hellcat. I will recommend Rob Lambdin’s University Dodge to all my friends and family. More

Excellent service. Extremely helpful and Faris my salesman was the reason I bought the truck. Love my 3500 and it was an all around great experience. salesman was the reason I bought the truck. Love my 3500 and it was an all around great experience. More

I wish I could put audio clips here since they called my recorded line on google voice so y]all could listen the conversation I had with them. They put an internet price then when you call they tell you it recorded line on google voice so y]all could listen the conversation I had with them. They put an internet price then when you call they tell you it will be 3k over it cause of some protection package. They tell you its already applied to the vehicle when you tell them you don't want it. Well its not true because i used to sell cars for over 10 years and we always applied protection packs right before the delivery and its not something I recommend you pay for because you can get it cheaper outside of the dealer. And do not deal with a salesperson named "Reyhan". He is pushy and every word came out of his mouth is a lie. the guy says he is been in the business for 30 years and he said he is 55 years old yet he sounds like he is on early 20's. THIS DEALERSHIP SHOULD GET FINED THRU CHRYSLER AND GOVERNMENT FOR FALSE ADVERTISEMENT AND VIOLATING KCPA LAW WHICH I'LL BE COMPLAINING ABOUT. I DO NOT RECOMMEND THIS (ROB LAMBDIN'S UNIVERSITY DODGE RAM) DEALERSHIP! More