Rob Lambdin's University Dodge RAM

Service center nightmare For one year I have been getting my truck serviced here. Not by choice! When I bought the truck from them they signed me up for the wrong warranty. In For one year I have been getting my truck serviced here. Not by choice! When I bought the truck from them they signed me up for the wrong warranty. In the beginning I figured since I purchased the vehicle here maybe I will have it serviced here. so far in one year $18,500 in repairs. In the first month of having the vehicle the a/c went out, brakes, EGR valve and 2 turbos. I allowed them to perform warranty work. When the part breaks, that dealership that installed the new part has to work on it, and so begins my nightmare of being forced to deal with this joke of a service center. Their work is amateur at best. Their customer service is atrocious and their promises of time when you car will be ready is as far off as you can get. When the parts they originally installed quit breaking I will gladly hurry to be serviced elsewhere. Please listen to these reviews do not get sucked into this inadequate dealerships grips you may never escape. More

horrible experience I was given a price to come down and when the paperwork started the car was $5000 over what i was told BEWARE.....This purchased turned out to be a ba I was given a price to come down and when the paperwork started the car was $5000 over what i was told BEWARE.....This purchased turned out to be a bait and swith scheme that failed big time ... even the final vehicle i was offered was extemely dirty on the outside and the back seat had a dirty ice cream cup and the dirty spoon resting on the center arm rest and this a brand new car. More

My worst nightmare Took my car here for a recall. Timing chain on a Dodge Challenger. don't even get me started on the complete lack of communication at this place. Long Took my car here for a recall. Timing chain on a Dodge Challenger. don't even get me started on the complete lack of communication at this place. Long story made short, I was financially xxxxx because I trusted them and felt trapped. The care was misfiring which is what prompted the call. They refused to perform the recall claiming they could not because the car had trouble. Had to pay for a $99 diagnostic. Kept my car for three days with absolutely no word. Finally after multiple calls I was given the first of 3 nonsense explanations before I was bought in and told I had internal problems and needed to pay $500 dollars to rip my engine apart to find out. I asked if these problems could be because of the timing issue and was told there was no way to know without paying for the breakdown. I said I just wanted the recall done and was told again they refused. $500 dollars and again miscommunications later it was the cam shaft, lifted and piston ring. "How could this happen? Could this be because of the timing chain?" I inquire. And I was told no and given explanations I couldn't understand. $3000. I had taken a friend with me. A newbie mechanic in hopes that between she and I we could gain some clarity. In the end she didn't know what to tell me besides it would cost me to have them reassemble, to have the car towed to another place, then I would still have to come back to dodge for the recall. The service advisor seemed nice and sincere but I had to make the call. Come to find out after talking with another mechanic after getting my car back that the timing chain could have caused all of these damages and it should have been covered under the warranty. This helpful mechanic showed me how to check online and showed me the dealer level recall which included step by step instructions on the repair and would have put them right next to the cam shaft (why did I pay $500 for a breakdown)? He also showed me forums as well as an article in Hot Rod Magazine that notes damage can occur to Pistons and valves due to the defect. By the time he was done he proved that the timing chain most likely caused these damages. There was no way for them to prove another wise. I had been swindled and felt stupid. I am a teacher. I bought this car as a way to feel closer to my dad and brother who both loved muscle cars and have since passed away. All I ever wanted to do was pay it off and begin to learn more about cars and maybe modify it a bit. That was before I became sick. I have a genetic disorder. I can no longer teach full time. Im sick a lot. I'm drowning in debt. I had to call on my 80 year old grandmother who takes care of my blind, diabetic, dementia riddles grandfather and lives on fixed income to max out her credit card for help. I finally paid off the car in February. With the money I saved I hoped to be able to pay off my mounting medical bills and get back on my feet. Now I'm $3000 in debt again with a job that's ending in June and a strong possibility I will not be rehired the following school year because of my illness. I feel so stupid for trusting this place. DONT GO HERE! They act like they are trying to help. They take advantage of your ignorance. And once your car is broken apart what choice to you have but to let them fix it? Don't get swindled as I did. More

WONT honor written offer. "ITS JUST BUSINESS" Was going back and forth for 5 days with Michael Griffiths Business Manager and he keeps saying you have to come down here when can i expect you? so Was going back and forth for 5 days with Michael Griffiths Business Manager and he keeps saying you have to come down here when can i expect you? so i go down pick a car and that night he sends me an written offer. I call him back and we go over line by line. we end the call with me saying I am not doing business with any of the other 3 dealerships that i have been speaking to and i will be down tomorrow to sign and take delivery. He then calls me at 9:30 am as i am preparing to come down there and says he will not honor the WRITTEN OFFER that he provided to me just last night as it was an error. "you are going to have to pay a couple of grand more. Its just business" He has me on speaker not letting me get a word in than hangs up. I found five state and federal agencies that i believe would be interested in our written correspondence....Office of financial regulation flofr.com...dept of consumer affairs... attorney general of florida..stateofflorida.com..US small business admin. SBA.GOV.. and a good atorney that deals with companies that lie ,cheat and negotiate in bad faith. RUN dont walk away from Michael Griffiths and Rob Lambdins University Dodge 5455 N University Drive Davie, FL 33328 More

The Worst Experience Service advisor Manny Silveira is a liar and a thief , my sprinter had a ac problem no freeon , but instead they try to make me buy a compressor , sta Service advisor Manny Silveira is a liar and a thief , my sprinter had a ac problem no freeon , but instead they try to make me buy a compressor , stating that the clutch was frozen, and it will cost us 1,200 to do the repair , I took it to second opinion and they found that they unplug the clutch wires from the compressor and that was so dishonest , bad intension and fraudulently done ,would never recommend anybody to take their car there for service!!!!! More

What a MESS! Save yourself the trouble I purchased a Ram truck in December under the condition that my prior lease vehicle be paid off. Ron Lanbdin University agreed and stated that the pay I purchased a Ram truck in December under the condition that my prior lease vehicle be paid off. Ron Lanbdin University agreed and stated that the payment would be sent within 7 to 10 days. After the tenth day I checked online and found that the payoff payment had not been sent. I called the dealer and I was told a story which turned into a different story. It has been almost a month and no payoff payment has been made and the dealer's manager who was suppose to take care of the matter personally hasn't responded to my calls or return my calls for the passed three days. This has to be one of the most unprofessional dealers I have ever done business with. My prior lease account is past due and has incurred a late fee because of the lack of respect they have for their customers. I am very disappointed and frustrated!!! More

LIARS, SCAM ARTISTS, NO CUSTOMER SERVICE I purchased a 2014 preowned charger from University. PROBLEM #1- They screwed up all of my information for my financing AS WELL AS my warranty through I purchased a 2014 preowned charger from University. PROBLEM #1- They screwed up all of my information for my financing AS WELL AS my warranty through Mopar I purchased. Countless hours of my time to fix all of it. #2 They advertised my vehicle to come with "2 years, NO charge oil changes." I even went over that before I signed all of my paper work with Ray Lugo, he assured me that the offer followed my vehicle by VIN#. LIAR!! When I called and questioned him and the manager, they talked to me like I was a fool just trying to get something for free. THEY SAID THAT THE OFFER IS A MARKETING SCHEME. What xxxxxxxx!! And finally #3... I called service to say my vehicle was running/shifting a bit funny. Manny in service told me OVER THE PHONE that my car is perfectly normal. He argued that all Chargers run that way. He basically turned me away and dismissed everything I was saying. Brought my car to Arrigo Dodge and SURE ENOUGH, THERE WAS A PROBLEM WITH THE COMPUTER SYSTEM. Worst experience with these uneducated, worthless, xxxxxxx, lying pieces of garbage at UNIVERSITY DODGE. More

Horrible Service Save yourself some time and headache don't go here! I dropped my car off 3 days later my car wasn't even looked at... Reason: it was busy... (so if I Save yourself some time and headache don't go here! I dropped my car off 3 days later my car wasn't even looked at... Reason: it was busy... (so if I would of stayed and waited for my car I would of slept there for 3 nights!) Seriously.. I just ended up taking my car to Arrigo sawgrass and they fixed it the same day. More

bad attitudes & rude sales reps Came here looking to purchase a new ram, spoke to steve online first and he was not willing to budge on the price at all. Talked to chris online and o Came here looking to purchase a new ram, spoke to steve online first and he was not willing to budge on the price at all. Talked to chris online and on the phone and he kept having to go talk to his manager to get approval for letting the price and kept saying he'd call back but didn't. Called him back eventually and he said he was still working on it. Decided to go into the dealership and after telling the sharks we were already working with someone, we decided to speak to chris in person, he gave us over to claude and once claude found out what we wanted to pay out the door he just kept laughing. We were 500 off of our price and they would not make a deal so we walked. Supposedly going to call us back tomorrow if there is better new incentives for july but I doubt it. Lost a sale & financing for only $500. Not to mention claude kept complaining how crappy of a day it was today. More

No call Backs.. No response-- GO ELSEWHERE- Lying sharks The sales part of it all was fine of COURSE besides them LYING about my interest rate being approved at 3.9%.. When I get to finance it says 4.6 So be The sales part of it all was fine of COURSE besides them LYING about my interest rate being approved at 3.9%.. When I get to finance it says 4.6 So besides being liars from the get go the experience was ok.. after all I did want to driver out my new SRT8 Charger.- But after the sale is done they can care less about any of your needs- I canceled my Gap Insurance FOUR months ago and the finance guy Mike Andreu said it was going to be 6-8 weeks for the refund now I call and call and leave messages and write emails and NOTHING-- I call Chrysler Financial and they said it is not canceled. ARE YOU SERIOUS.. four months later. I WOULD NEVER NEVER EVER BUY A CAR FROM these Incompetent sharks ever again More