Rob Lambdin's University Dodge RAM

Now UPDATED to 3 stars Slimy Dealership. They refused to handle the RECALL on my vehicle. Their excuse was they might break something in the process and wanted my permissi Slimy Dealership. They refused to handle the RECALL on my vehicle. Their excuse was they might break something in the process and wanted my permission to charge me full price if that happened. I said no, but I'll agree to pay whatever the out-of-pocket cost of the part is if something breaks. They would NOT agree to that, they wanted to profit from their mistake and told me to take my vehicle to another dealership. UPDATE: Bob Newland had a change of heart and called me back to do the work. He said he called the national headquarters and they "should" cover it if the dash clips get broken. These clips are moulded into the dash and if they break the entire dash needs to be replaced. The maximum I could have to pay is $200 and I can live with that. More

Prototypical sleezy salespeople I have never written a review before in my life, but felt compelled after one of the worst customer service experiences ever. One example is that I w I have never written a review before in my life, but felt compelled after one of the worst customer service experiences ever. One example is that I was told that the car was Certified PreOwned. When I asked to see it in writing, the sales man said that he doesn't actually have the Certification because it costs them $1000 and "that it is better that they pass the savings to me".but "trust me" the car has been inspected by their mechanics. In a two hour stretch, I watched 3 customers who had AGREED to a purchase, leave because of the way they were treated! The only redeeming factor in this dealership is some of their pricing...which is probably why they have to take the bottom of the barrel, slicked back hair, cigarette smelling, narcissistic sales people. Oh, and if you ask to speak to a manager, you will find the leader of the sleeze xxxxx. Take their price and have another dealer match...definitely not worth the experience. More

the worst car dealership I have ever dealt with. in very few words, I had this finance guy asked me if I was there to buy or just looking, I told him both. he was introduced to me by the salesperso in very few words, I had this finance guy asked me if I was there to buy or just looking, I told him both. he was introduced to me by the salesperson, he started bullying me with questions, He then tells me, maybe I was biting off more than I can chew, without even knowing my personal financials or anything else about me. Then he tells me I should be looking at the base models in the back of the dealership, with I never ask him to do. Talk about judging the book by its cover. I was insulted by this guy in front of other people, First you don't asked a client this type of questions. is not for him to assume anything about a buyers personal finances, and if I was looking for a base model I would have said that from the beginning. More

Our family Loves this dealership We love Carlos Torres. I recently purchased a Dodge Challenger XST Plus. Red. Which I absolutely LOVE. We have bought about 5 cars from him. He is ver We love Carlos Torres. I recently purchased a Dodge Challenger XST Plus. Red. Which I absolutely LOVE. We have bought about 5 cars from him. He is very professional, takes care of us like we are family. Keeps his word and professionalism at all cost. We want to thank Rodrigo as well. He has helped Carlos with our the process so we could have a smooth experience More

Some of the most unprofessional staff I've ever dealt with Learned about this dealership online and, based on what seemed to be good prices, decided to drive 40 miles from Palm Beach to check the place out. Up Learned about this dealership online and, based on what seemed to be good prices, decided to drive 40 miles from Palm Beach to check the place out. Upon arrival my wife and I began to look around the lot and surprisingly we were never approached by any salesmen. Finally I went inside their showroom and asked a salesman for help. We were then directed to "Jim" who was eating a bag of potato chips and drinking a Coke while sitting on their "no bull" statue out front. From the get go Jim appeared bothered that he had to assist us and right away asked how much money we were paying a month for my wife's trade in. After telling him the price he immediately told us that the Durango we were inquiring about was out of our price range, not realizing what we were willing or able to pay. Once back looking at the Durangos I asked Jim to test drive one towhich he agreed to go get the keys. Jim returned a short time later with keys, however, he played the old, "oh sorry I grabbed the wrong ones, do you still want to test drive?", knowing full well we drove down from Palm Beach. Then he apologized and told us that he was sick and, "not feeing it today" before walking us back to the showroom. I was shocked at this guy's rude attitude and lack luster, judgemental approach at sales. I told my wife that we'd go to another dealership that wanted business at which time Jim decides to start arguing with me that we were wasting his time. I was obviously upset to the point that I seeked out a group of managers who, after telling them how we were treated, seemed like they could care less. I can't believe Dodge allows these small time clowns to sell and represent their product. Needless to say they pointed us in the direction of Ford. Don't waste your time with these people, go to Arrigo or seek another brand. More

Worst customer service & Liars We were told we could do a deal on a Dodge Ram truck. We went home to get the trade in which was 65 miles away and when got back they refused to give We were told we could do a deal on a Dodge Ram truck. We went home to get the trade in which was 65 miles away and when got back they refused to give us the deal we spoke about 5 hours earlier that day. They did not listen to what we wanted and it was so one sided to their benefit. I would never recommend these liars and sharks to anyone. Worst dealetship.we visited. More

Ray Lugo abused my trust If you hear the name Ray Lugo from University Dodge it is my recommendation you walk in the other direction. This guy lied to me about what the price If you hear the name Ray Lugo from University Dodge it is my recommendation you walk in the other direction. This guy lied to me about what the price of car was over the phone to get me in the door and then recklessly drove my car when "test driveing" it for trade, putting not only me but others in my opinion at risk while on a public road. I literally had to yell at him to stop the car. This Ray Lugo is the worst salesman I've ever worked with in my life. The disturbing part about this is when I complained about what Ray Lugo did to management I was told by George the sales manager it was normal practice they push cars to their limits when test driving them. Beware!!!!! More

Bait and Switch? - You decide. Read before going there My experience started a few days ago when I requested more information on a 2011 truck I was looking at to get for my son. Ater trading a few emails My experience started a few days ago when I requested more information on a 2011 truck I was looking at to get for my son. Ater trading a few emails with Javier Govea, I made an offer on the truck which he responded in an email and accepted the offer. I inserted the response from Mr. Govea for you to read. The only thing left to do now was to go down, test drive the truck, and then pay for it. My offer, which was in an email also, specifically stated I was making an offer online because I did not want to come down there to haggle. I was very clear. So my wife, my son and I drive an hour to go to the dealership and when we get there, Mr. Lou Domenech tells me he can't honor the deal I made with Mr Govea.....who they could not reach because he had a family emergency. I truly hope he didn't but it did seem convenient that he couldn't be reached. Mr. Domenech did mention that there were other vehicles he could show us but he couldn't sell us the one we negotiated for, for the price we agreed on. He said I should have asked for some sort of contract. Needless to say I was very upset. My son was super excited to finally get his truck and was really broken. I think it hurt me more since I feel like I failed him. What was supposed to be a simple test drive and vehicle purchase turned out to be the most horrible experience I've every had. I stated the facts here for you to make your own conclusion on what happened and for you to decide if this is a company you want to deal with. I sent the GM an email to see if this is a deal we can salvage since my son really liked the truck and is really broken right now. I'll modify my experience if they do right and honor their agreement but I'm not expecting them to do so.. From: Javier Govea I showed these numbers to my sales mananger & this is a reasonable offer & would like to meet with you also for you to come test drive the vehicle. There will be no haggle he wants to move the vehicle. Saturday will be a great day to view & drive the vehicle. We would just like to make sure this is the one you want. Javier Govea Internet Sales Professional Rob Lambdin's University Dodge Just N. of Stirling Road on University Drive in Davie Direct: (954)332-4939 Main: (954)434-5995 x30425 Javier.govea@universitydodge.com More

Sales Experience I spoke with this people via email and I already felt the vibe of a very low customer service. They do not believe that a customer time is important, I spoke with this people via email and I already felt the vibe of a very low customer service. They do not believe that a customer time is important, and not really in the mood to answer any questions/concerns without you adding some effort. I had to reach to this dealership several times in order to get an answer. The management also are under the impression that the price they dictate are the prices you should buy. NO NEGOTIATION..... After reading the reviews, I defiantly do not even want to do business with them regardless of anything they offer More

Horrific Experience University Dodge without a doubt is the absolute worst dealer out there. I wouldn't send my worst enemy there to buy a car. They take bait & switch to University Dodge without a doubt is the absolute worst dealer out there. I wouldn't send my worst enemy there to buy a car. They take bait & switch to a whole new level. After a week of back forth because their lack of customer service. I show up to work out a deal but the car has magically disappeared from the lot. The dealership didn't notice it missing and tells me it must of have been stolen. They offer me a like vehicle but it has 4000 miles on it. But my payment would increase from $398 to $465 on that demo vehicle. Things weren't adding up. So while they "worked on the numbers" I checked the Vin # on the "like vehicle" and it was the original vehicle I wanted. Only less the rims and with 4000 miles on it. At this point I had enough and walked out without a word from anybody there. No interest in purchasing a Dodge anymore. More