Roanoke Motor Company

Definitely a buyer beware when purchasing a used vehicle from here. I bought a 2012 jeep grand Cherokee from here with 138,000 miles on it and it’s now got 144,000 miles on it and I have repaired 2 thermost from here. I bought a 2012 jeep grand Cherokee from here with 138,000 miles on it and it’s now got 144,000 miles on it and I have repaired 2 thermostats, a whole new radiator, radiator hose, oil filter housing and now it needs head gaskets replaced. The dealership has diagnosed my car twice at $90 to figure out the issue first it was the radiator which they wanted to charge me $2000 for a $200 part and about 3 hours of labor. Then I replace the radiator and the car is still over heating and leaking oil and coolant so I replaced the oil filter housing which fixed all the leaking but it was still over heating. So I took it to them again and now they want to charge $4500 for the head gasket replacement. I’m feeling the car came with a lot of these underlying issues and now stuck with all these repairs. I bought the car for $13000 and now it’s worth $2000 on a trade in so if I wanted to trade it in I have to eat all the negative equity on the loan. So I just want to warn anyone purchasing a used vehicle from here please have an outside shop inspect it first. I feel these issues were ignored reason I say that when I went to change the thermostat two weeks after having it someone had the thermostat just sitting in the housing with no spring to regulate the coolant. More

We worked with Brian and he was great from start to finish. This is the first truck we have ever owned and I was surprised they had what I was looking for. When I got to their lot, they had so much mor finish. This is the first truck we have ever owned and I was surprised they had what I was looking for. When I got to their lot, they had so much more than I expected. Well worth the drive. The process was simple and had no pressure to it whatsoever. Happy first time (not last) customer. More

My car buying experience at Roanoke Motors was excellent. Caleb was my salesman and Aaron was the finance manager. The whole process was the smoothest I have experienced in my 40 years of buying cars. Cal Caleb was my salesman and Aaron was the finance manager. The whole process was the smoothest I have experienced in my 40 years of buying cars. Caleb was very helpful and provided me with the requested information promptly. A mutually agreed upon price for my trade and final price of my Special Edition car was very smooth. The car was clean and parked right out front of the showroom when we arrived. Caleb came right out and greeted us. I was able to take the car for a test drive right away. The total time at the dealership was maybe an hour. There was another customer in with Aaron, the finance manager ahead of us. Otherwise, the time would have been less at the dealership. I live almost 2 hours from the dealership, and I had to work later in the day. There was no problem getting back home in time for work. I would highly recommend Caleb for your next purchase along with Roanoke Motors as the preferred dealership to buy your next car. More

We had a bad experience with another dealer in Missouri and began looking elsewhere to find what we wanted. Big Mike had what we were looking for and made our experience wonderful! He made the process so e and began looking elsewhere to find what we wanted. Big Mike had what we were looking for and made our experience wonderful! He made the process so easy and we love our vehicle! Thank Big Mike!! More

From start to finish, Big Mike at Roanoke Motors was wonderful to work with! The dealership is not “big city” but rather warm, friendly, detail oriented and worked with us in every aspect. I would rec wonderful to work with! The dealership is not “big city” but rather warm, friendly, detail oriented and worked with us in every aspect. I would recommend them to anyone who is looking for a vehicle and would definitely recommend the salesman, Big Mike. More

Overall a great experience. Loved working with Big Mike. He was knowledgeable and advocated for us. One downside was the wait for the finance manager to finish the sale. Otherwi Loved working with Big Mike. He was knowledgeable and advocated for us. One downside was the wait for the finance manager to finish the sale. Otherwise everything was great. Thanks Big Mike! More

Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame where you change your mind. But not twitch these people. Worst. Experience. Ever!!! More

Great experience with Big Mike at Roanoke. Have bought two cars there over the years and definitely recommend. Have bought two cars there over the years and definitely recommend. More

Professional personal and perfect sales experience. The ownership and staff at Roanoke Motors are too knotch The ownership and staff at Roanoke Motors are too knotch More