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Road Ready Used Cars Inc

Ansonia, CT

4.7
1,327 Reviews

520 Main Street

Ansonia, CT

06401

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June 21, 2024

Hello , and beware. I bought a 2016 Cadillac cts4 performance sedan back in November 2023. The sales person when for a ride and decided to buy. I told the salesperson th More

by bigdaddyd1952
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron Saracino, Ralph Saracino, Dean Saracino, Bill Sam
Jun 24, 2024 -

Road Ready Used Cars Inc responded

Mr Drake has been beating a dead horse since the purchase. The day after Mr Drake took delivery of his car he came in and cancelled the service contract. We tried to explain the importance of the insurance contract he purchased it covered all general maintenance including oil changes brakes, etc just about everything under the sun. Yes we make money but it ensures are customers are protected from any issues small or large. A short time after purchase he came back in with a nail in the tire and stated the front brakes were no good and wipers were sub par. We fixed the tire with a patch and no plug, installed blades and rechecked the brakes which measured six millimeters. The rotors had minor scoring but looked heat warped from hard braking. He was rude and not nice to everybody in the dealership. I just pulled the Carfax report today 6/24/24 the car went to a Chevy and a GMC dealer on 1/2/24 and states brakes checked not replaced and full safety inspection which found car in good operational condition, 2/2/24 trans service performed, 2/12/24 trans checked again same dealer, 6/20 oil change and inspection at GMC. I called both dealerships to confirm, NO BRAKES were DONE just to make sure Carfax was correct and as I thought everything was correct. Seven months later still posting Fake News!

Jun 24, 2024 -

bigdaddyd1952 responded

Wow , first called them the very first day when i returned home, telling them about pulsation that was brought to the sales person attention they said bring it in the next morning, nothing about a nail . and yes i did drop the warrenty because of all the problems they were giving me with the brakes and a better deal for longer coverage. Im sure they wanted me to keep there after market warrenty . because they stand to make even more from the warrenty parts and labor , on things that they know will go wrong due to them not making sure that all safety parts are replaced prior to sale. As for the wipers when i was there that morning for them to check the brakes one of the wipers had a 8 in thin strip flopping and the servicemen said he would replace that one for me , i did not ask for it. And they did not fix no tire another lie no patch " run flat tires " . also no 6mm on pads, i have only drove from nov 2023 until now june 24th and im told there is only 2mm on them after only 4,500 miles and in need of a rotor. and As for heat warped from hard braking . again this was the very next day , how much power braking can you do in 24hrs that would warp the rotors. On 1/2/24 it was towed in for master brake booster failure , not for brake pads . they didnt even look at the brake pads just replaced booster. If it was not for my routine oil change on 6/20/24 i would not have known that the brakes were so low and in need of a rotor . as for 2/12/24 returned because tran fluid leak, to find out that the trans pan was cracked, they replaced the pan free because it could have happened when doing the change of filter. A very honest dealer. And it was the oil change on 6/20/2024 and there safety check that i found our the condition of the brakes and rotor. In my opinion they don't check anything prior to sale knowing there is problems , and push there after market warranty, knowing you will be back and they will make out with parts and labor. Making the buyer a cash cow! I have two years to file a law suit ! Again buyer be ware David Drake Sr.

June 20, 2024

Buyers Beware! !! Deceptive advertising. They can make anything look good in pictures taken from a distance away in artificial light. We drove 6 hours for a car that More

by undefined
Recommend Dealer
No
Employees Worked With
Bill Sam
Jun 24, 2024 -

Road Ready Used Cars Inc responded

Well it just seems so crazy that I have to respond to this type of a review. We have all communication from calls, emails and texts showing pictures we sent. We 100% did not alter any pictures sent from the phone that's absurd. Miguel was assigned to you as his client and photos were taken on his phone that you requested. I looked at his pictures he didn't take the other side of the car. You could of done a live video call or requested more photos. We take fifty photos in a photo room that has new LED lighting with no filters, AI, or photoshop (Look at the ceiling in the room.) You were asked if you would like to make an appointment and we didn't hear back from you. The next day we called you and found out you were here at the dealership. We sent Miguel out to assist you and you said the car wasn't what you expected. If you go to my website you can look up stock number 16296 2007 Element and blow up picture you can see three scratches on passenger side Quarter panel. The car is a nine out of a 10. I'll cut the response shorter the vehicle is seventeen years old and is a One Owner accident free Element. There are five in the whole country with under a 100k and one in green that was involved in a major accident and they are within the price of ours. You did not offer a $1000 off but $2000 off whos being deceitful. My manager told you the price was not negotiable but you came down because you knew this was the nearest to you. BBB 4.7 out of 5 stars thats are average rating across the net. Nineteen complaints in three and a half years after selling 1688 vehicles. We would like none but most are complaints of this nature. So please take Scotts advice and look at BBB. Scott you have 109 reviews that mostly hurt people's business, you should post some positive reviews for the places you enjoy

June 19, 2024

Peter and the staff were great and made the entire process so easy. Very happy with them and the car ! More

by Whiteeye57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter, Bill, Amanda
Jun 19, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

June 17, 2024

Friendly staff made buying a new car quick and painless. Would purchase a vehicle here again More

by prtears281
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Cordoliani, Amanda Saracino, Bill Sam
Jun 19, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

June 17, 2024

I found the car I wanted and got to work with good people- perfect. Miguel made sure I was totally happy with everything. More

by annwiley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Cordoliani
Jun 19, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

June 13, 2024

great people and a great selection of cars! i had a great experience here when purchasing my first vehicle! More

by aidan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Saracino, Amanda Saracino, Dean Saracino, Bill Sam, Marquet Humphries, Phil Cohen, David Mikulskis
Jun 19, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

June 13, 2024

I bought I pick up truck from this dealer a few months ago I wanted to give it time before writing a review. First of all the whole process was very pleasant . Our salesman was super nice and attentive. H More

by Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Saracino, Phil Cohen
Jun 19, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

June 06, 2024

Really easy to buy a car here. Peter was very helpful. I would recommend buying a car from Road Ready Used Cars. More

by dmiller92000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Omichino
Jun 19, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

May 30, 2024

Great buying experience great service dept and easy finamcimh . Over all a great and easy purchase. More

by Fdee4115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Saracino, Marquet Humphries, Phil Cohen, David Mikulskis
May 31, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

May 06, 2024

Very pleased with my experience at Road Ready. Everyone was kind and friendly. Miguel even came in on his day off to get me in my car ( I was waiting for my insurance money). I knew what I was More

by LS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel, Amanda Saracino
May 31, 2024 -

Road Ready Used Cars Inc responded

Thank you for taking the time to write this wonderful review! We appreciate your business. Welcome to the Road Ready family and enjoy your new vehicle!

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