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Road Ready Used Cars Inc

Ansonia, CT

4.7
1,314 Reviews

520 Main Street

Ansonia, CT

06401

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Showing 1,314 reviews

February 05, 2021

I bought a nice Cargo Van From Road Ready Used Cars i couldn't be happier Thanks To Mike Baker and Amanda I will be back More

by Erika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Saracino, Ryan Riggs
Feb 11, 2021 -

Road Ready Used Cars Inc responded

Hi Erika! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Mike and Amanda. Welcome to the family and enjoy your new Van!

February 05, 2021

Professional, clean 50s themed dealership. Everyone working here gave good vibes and was easy to work with. As a first time car buyer at 19, they made this experience smooth and fresh. I felt like they More

by Devon C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Saracino, Amanda Saracino, Dean Saracino, Miguel Cordoliani, Norberto Vega, Bill Sam
Feb 11, 2021 -

Road Ready Used Cars Inc responded

Hi Devon! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with the Road Ready crew. Welcome to the family and enjoy your new car!

February 03, 2021

Dean was a great salesman, Great support group, large selection, and very impressive selection. Would come again any time I need a car. Such a great app experience. More

by Penguin 610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Saracino, Amanda Saracino, Ralph Saracino, Dean Saracino, Bill Sam
Feb 04, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this great review! We are pleased to hear about your experience with Dean. Welcome to the family and enjoy your new Subaru. So glad you got to experience Roseland Pizza!!!

January 25, 2021

Customer service was great. Family owned business and they treat you as part of the family. I bought my first truck here and Ryan was extremely helpful. Would recommend anyone to check this place out. More

by Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Riggs
Jan 26, 2021 -

Road Ready Used Cars Inc responded

Thank you for the great review Carlos. We are so happy everything worked out! Welcome to the family and thank you for your service!

January 18, 2021

Just bought a 2017 Chevy Impala. from start to finish the process was so easy. Dean was great with showing us exactly what we were look for. He was very nice, he explained every step of the process, I didn't More

by shanaylp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Saracino, Filipe Arnaud, Dean Saracino
Jan 19, 2021 -

Road Ready Used Cars Inc responded

Hi Shanay! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Dean and Amanda. Welcome to the family and enjoy your new Impala!

January 15, 2021

Just got off the phone from Ron to resolve my concerns with him and he literally call me a liar. Wow! He did not acknowledge the rust that is clearly visible. I acknowledged that the rust had not eaten More

by marciadutcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Saracino
Jan 19, 2021 -

Road Ready Used Cars Inc responded

Its to bad with all that's going on in the world today a customer writes something like this. I love when customers tell a one sided story. Marcia inquired about our 2011 Honda Element with 63,106 miles on it which was advertised on the net. We do a walk around live video before people even decide to venture down here to show any imperfections. The reason we do this is to avoid these accusations like this. We had several conversations and emails along with texts regarding her trip. Uber wanted over $100 so we were asked if we could pick her up so we accommodated her request. Marcia flew in from xx Louis, yes xx Louis we drove to the airport to pick her and her dog up and brought them back to the dealership. This was a four hour round trip. She looked at the car and took it for a test drive and was happy with everything she saw. She inspected the car thoroughly inside and out. This was a needle in a haystack barn find. The only reason she came to CT is because this was the only Element in the country with miles this low. Marcia called my service manager and explained her concerns. Vinny asked to send pictures so she did. Vinny called her back and was a bit shocked that she was upset about a tin shield that surrounds the manifolds that her mechanic removed because of them rattling and rusting. The tire pressure monitors were just replaced but he said they were faulty and the undercarriage had rust even though the entire undercarriage was descaled and ground down and then coated with rust proofing not paint as she keeps stating. The video of the process is on my website and enclosed in every outgoing email which she agreed upon. She could have had an independent garage inspect the car to avoid any issues. I called her and was told she would continue to put bad reviews up and called us liars. This car was in like new condition above and underneath but not a full restoration on a ten year old car. This was a two owner clean Carfax Element with super low miles and was inspected by the auction after we purchased it for structural issues and by us. 100% false acquisitions and troubling to me because we try so hard to keep people happy but in these times it seems like no matter what you do you just cant win. She just wanted money refunded after the deal was completed. These are her reviews from other sites which I pasted to show her story changes. *** MARCIAS REVIEW *** from other sites. *** FIRST *** This dealership is awful. I bought a Honda Element and discovered when I got home that the underneath of the car was fully rusted. The car was advertised as very good. What was disturbing is that they knew this without disclosing the true condition and that they sold me an added cost of $799 for an undercoating that was paint. I guess to try and cover up the true condition. I repeatedly sent messages to the owner but Ron never replied. Beware. They may be nice in the beginning but the follow-up is deplorable. Form is temporary; Class is permanent. *** SECOND *** Well there you go, you saw Ron's response. He called when he finally saw this review. I reminded him that I never complained about the service getting to the dealership. I thought it was fantastic and much appreciated. Isn't that what you would expect -- exemplary customer service? Most likely I wouldn't have flown from Kansas City with my dog to CT to buy the car if not for Chris, the sales person. I thought it was an indication of their overall service. It is the service AFTER you buy the car that is worrisome. Check out the other one-star ratings and you'll see the majority have to do with the service after you buy the car. *** THIRD *** By the way, Ron was in total denial saying there was no sign of rust and ended up disparaging my character and called me a liar. How's that for customer service? Very unprofessional. I have never in all my years of buying a car ever sent a bad review but I just couldn't in all good consciousness let this poor service go by without warning others. This kind of unprofessionalism should be exposed. Truth matters.

December 31, 2020

Very impressive dealership with a great selection of cars. I was traveling servers hours to the dealer and Mike made the experience very easy and had great communication throughout the buying process. More

by brianreilly724
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike baker, Amanda Saracino
Jan 19, 2021 -

Road Ready Used Cars Inc responded

Hi Brian! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Mike. Welcome to the family and enjoy your new truck!

December 01, 2020

I would highly recommend Road Ready Used Cars went in recently looking to get into a sedan, and Norberto was very polite and professional in guiding me in the right direction to getting me into a car tha More

by Arideevee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norberto Vega III, Ron Saracino, Amanda Saracino, Ralph Saracino, Filipe Arnaud
Dec 02, 2020 -

Road Ready Used Cars Inc responded

Hi Arianna! Thank you for taking the time to write this great review! We are so happy to hear about your experience with Norb. Welcome to the family and enjoy your new Hyundai. Good luck in school!

November 25, 2020

I went to Road Ready Used Cars to buy a truck. They have a large selection of vehicles with great pricing. Everyone was very friendly and helpful. They even have great snacks. Ask for Filipe if you need More

by Premium
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Saracino, Amanda Saracino, Danny Schofield, Miguel Cordoliani, Ralph Saracino, Filipe Arnaud, Ryan Riggs, Dean Saracino, Miguel Cordoliani
Nov 28, 2020 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Filipe. Welcome to the family and enjoy your new truck!

November 23, 2020

BUYER BEWARE! DON'T INITAL THE BOTTOM OF THE PAGE WHERE YOU SEE THE AMOUNT YOU PAY EVERY MONTH. THE SALESMAN RYAN'S HAND BLOCKED IT, THEY DON'T LET YOU HOLD THIS PAGE AND THEY DON'T GIVE YOU A COPY More

by BuyerBeware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Saracino, Amanda Saracino, Filipe Arnaud, Ryan Riggs
Jan 11, 2021 -

Road Ready Used Cars Inc responded

Ann, I am very insulted by you saying that we screw people. That is not true at all. We tried very hard and worked with your ex husband to get him the best rate possible. You sat in the finance office using vulgar language and that is when your ex husband asked you to sit in the car because you were yelling and using profanity. You then called my sales manager screaming and swearing (from your cell phone in the car in our parking lot) at him using the F word for absolutely no reason. Your ex husband was sitting in the finance office telling everyone to ignore you and that he wished he didn't bring you. We did not want to sell your ex husband the truck because we knew there would be a problem down the road. He was begging us to just ignore you and for us to just sell him the truck. And look where we are. We have a signed letter from your husband stating that he or any family member would not post any negative reviews on any website.

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