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Road Ready Used Cars Inc

Ansonia, CT

4.7
1,328 Reviews

520 Main Street

Ansonia, CT

06401

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April 14, 2021

🚩🚩🚩🚩🚩🚩Absolutely horrible. Theres a reason why the 🚩🚩🚩🚩🚩🚩 Absolutely horrible. Theres a reason why the BETTER BUSINESS BUREAU is first when you look them up my sales person RYAN who is "the best More

by ChelMat29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Saracino, Ryan Riggs, Bill Sam
Apr 15, 2021 -

Road Ready Used Cars Inc responded

This is the farthest thing from the truth. Chelsea purchased a 2014 Equinox on 3/24. She was putting a total of $3000.00 down. On the 24th she had 500.00 and said she would not have the remaining balance until the first week of April. We held the vehicle for her until she had the remaining balance on April 5th. She came back in on the 5th at the end of night to do a final test drive and complete the paperwork. There were some additional documents that the bank needed which were not provided to us and ignored texts from her salesman Ryan. We finally received the proof of residence required but she had told us that she called the bank several times. The constant berating of calls caused concern but the only thing left for the bank to finalize the loan was a welcome call. The welcome call center is open till 6pm which she stated she couldn't make it in till 630. Tuesday night she got here and we were explaining to her to call the bank and she would drive home in her new car. She told us to give her the keys and then she would call the bank and that's that. We tolerated this behavior for a week because her boyfriend purchased his vehicle here and was a great guy. When dealing with subprime lending there is much more involved as far as paperwork they require. The bottom line is we gave her a full refund of her money and decided we did not want to move forward with deal. She stated it was her car and blamed us for lack of communication. We have all text conversations in the data base and her statement about Ryan not sending the texts is a false one. I don't know how a proud father showing a customer pictures of his daughter whos a gymnast makes him a bad guy. We worked extremely hard to make this deal happen and its ridiculous it had to end like this. I will end this here and not rebuttal every other issue that is baseless.

Apr 15, 2021 -

ChelMat29 responded

These guys are really sketchy. Beware. If you do business with them, god speed. Im not gunna debate what did or didn't happen because its pointless so lets go over the facts. The red flags: 🚩 Would dodge my questions via text, Ryan also did take a day or two to message back but whatever. 🚩I had to ask THREE TIMES TO TEST DRIVE THE CAR and that was via TEXT. OVER. AND OVER. AND OVER. 🚩Told me THEY needed my proof of address, I provided it and they gave me a whole run around about how it wasnt valid for the bank, so i just submitted it to the bank myself and it was fine and approved on their end. 🚩Demanded to only talk to one representative of the bank, even though the bank said that they didnt have to. Everyone there is capable of doing what that one person can. 🚩Capital one said dealers never do this and they've never had a dealer not give the keys in hand so the buyer can say they have possession. 🚩Told me multiple times to tell my bank i had possession of the vehicle when i did not. In fact i was at work, no where near the dealer. 🚩When I arrived to figure everything out Ryan slipped me a post it with the bank info and told me to call. I told him I'll do it when we're in the office and i have the keys. 🚩When i was in the office the manager gave me a check with my deposit. So what if I had called the bank and said i had possession? 🚩Manager gave me a check that even Chase was suspicious of and they had to put a hold on it for 10 days because of the amount of returns and disputes against this dealer. 🚩Other dealer I went to did everything in a day. No delays, no problems. They were also confused as to why Road Ready Used Cars acted they way they did and how they handled the sale. 🚩Anyway, I found a much better car for a fair price, so definitely dont make the mistake i did and go with the first dealer you find.

Apr 15, 2021 -

Road Ready Used Cars Inc responded

I will only respond to one of these because the claims are baseless. The reason the bank put a hold on the check is because she didn't have the means to cover the check. Banking 101. Anybody now that reads this sees what we were dealing with.

Apr 15, 2021 -

ChelMat29 responded

There was no hold on the check, what lie are you trying to pull from your pocket? Everyone in the office all agreed yes we have the means to go through with the deal but you did not want to out of spite. The only thing holding the deal back was you refusing to give possession of the car via keys in hand so i can tell my bank that i have possession. Sales 101. Thanks for sending me over to Danbury where I got a much better car and deal. Also yes, now everyone can see the horrible service you provide, the complains on the BBB (Better Business Bureau), flags on your business, viral video of your team berating a customer, misogynistic comments, and frequent disputes from major banks. If you want horrible service, Road Ready is certainly ready to try and make you lie to your bank, go back on signed contracts, and more!

April 14, 2021

Bought a used Toyota Tacoma from Ryan 5 stars all day . I came in looking for a truck they just sold and he found me another one that i fell in love with Thanks to the whole team for the truck More

by todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Saracino, Ralph Saracino, Ryan Riggs
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi Todd! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Ryan. Welcome to the family and enjoy your new Tacoma!

April 13, 2021

Patrick did a wonderful job And helping me through the purchase of a used vehicle their hospitality was incredible everybody was more than courteous and it was probably one of the best experiences purchas More

by m.buzzeo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Basker
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with our dealership. Welcome to the family and enjoy your new truck!

April 12, 2021

Such a smooth experience. I went in to look at a Mazda CX-9 and was absolutely impressed with the dealership. My salesman Noberto was very helpful and knowledgeable. I would definitely recommend to family More

by adriannaangel02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Saracino, Amanda Saracino, Ralph Saracino, Norberto Vega, Bill Sam
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Norb. Welcome to the family and enjoy your new Mazda!

April 08, 2021

What an incredible experience I had dealing with purchasing a truck from here. From the point of walking onto the lot and speaking to Norberto all the way to Vinnie in Service. I absolutely highly r More

by Txguynct
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie in Service, Amanda Saracino, Norberto Vega, Bill Sam
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Norb. Welcome to the family and enjoy your new new!

April 07, 2021

Very clean ,love there show room and most important Great service ! Patrick helped my husband and I get the car I’ve been wanting for years so happy he made it happen ! Thanks to all that help ! Highly recom More

by Joannefeliciano02
Recommend Dealer
Yes
Employees Worked With
Norberto Vega
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Pat. Welcome to the family and enjoy your new car!

April 07, 2021

Bought a used Jeep from Ryan he is the best go see him. Thanks to Amanda for the great APR on the Jepp would defiantly recommend More

by kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Saracino, Amanda Saracino, Ralph Saracino, Ryan Riggs, Bill Sam
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Ryan and Amanda. Welcome to the family and enjoy your new Jeep!

April 03, 2021

Nice place to purchase used cars, the vehicles are really road ready, if you make your purchase, you have your peace of mind, the cars are great. I just purchase a Lexus rx350 and the car drives like brand n More

by Nasaema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norberto Vega
Apr 15, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Norb. Welcome to the family and enjoy your new Lexus!

April 01, 2021

These guys work hard for their money. Patrick Baker was a pleasure to work with from choosing the right truck to the delivery. Over all great guy and would go see Patrick again when I need another truck. More

by rick.mccarty91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Baker, Amanda Saracino
Apr 01, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Pat. Welcome to the family and enjoy your new RAM!

March 30, 2021

Great place good service dealer Patrick baker is a very cool very professional guy.. Im just very satisfied over all would recommend it for anyone More

by Vincent Clark Jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Baker, Bill Sam
Apr 01, 2021 -

Road Ready Used Cars Inc responded

Hi there! Thank you for taking the time to write this excellent review. We are so happy to hear about your experience with Pat. Welcome to the family and enjoy your new ride!

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