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Road Ready Used Cars Inc
Ansonia, CT
1,314 Reviews
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May 03, 2017
The worst dealership experience to date To date, the worst, worst, absolute worst experience and most unprofessional car dealer I have ever visited. To begin, they have their inventory liste To date, the worst, worst, absolute worst experience and most unprofessional car dealer I have ever visited. To begin, they have their inventory listed on car fax. You would think a service that shows a full vehicle service history and reported accidents/damage would be accurate, but no. They had immaculate pictures of the car, a flawless car fax report, everything seemed to be decent for what I was shopping for. I put in a phone call asking if the car was still available and if I could schedule a test drive, and a very polite woman let me know it was available and ready to test drive, and that I would get to speak to the manager, Milton, when I arrived. No problems here. I spent the time after work, driving an hour and a half one way, to reach the dealership and be instantly disappointed. The car was trash. It had at least 2 flat tires, the front end was leaking fluids excessively, and the entire rear end was caved in with the fender hanging on for dear life. As my family and I were scoping out the car, we were intercepted by a salesman that came out to greet us. I told him I had called in about test driving the car today, but pointed out how completely off the advertisement was for the vehicle. He even said he didn't recommend me test driving it because of the flat tires "BUT IT RUNS GREAT!" yeah, because someone is going to spend thousands of dollars on a car they can't even test drive, right? Smart guy. We told him we were interested in seeing what else was in the price range of the vehicle because we had already invested the drive out there and truly didn't want to leave empty handed, we wanted to give them business. He brought us back inside, tried to sweet talk me as car salesman usually do and pushed a credit check form in front of me before even bringing up what they might have in the inventory. I declined the form and said I really was only interested in seeing what was available before wasting the time to write the paperwork. This cringe worthy experience put us on edge, the salesman was very pushy, tried to argue that he was right and that the original car was quality (even though very clearly it wasn't) then proceeded to show me vehicles not within my price range. When he stepped away, we strongly didn't feel comfortable with any car they might show us, as the first one that was supposed to be certified car fax report checked and ready was completely trashed, we decided to leave. I walked up to him, let him know thank you but we weren't interested because we really had only come out for the specific car, and left the building. Half way to our car, a very unfriendly, unprofessional looking character in a t shirt and jeans comes running out yelling my name asking what was wrong with the deal and why we were leaving. We explained and pointed out at the car that it was clearly false advertised and in very poor condition. He tells us he's the general manager, and comes up with the line "what do you expect, it's a $5000 car?" Do you really, really think it's good business to patronize potential customers that your falsely advertised car is in horrible condition because "it's a $5000 car"? Really? This did upset us at this point and we continued to walk to our car, making it very clear that we were not satisfied with the experience and that both of the men we dealed with today were not gentleman and not salesman. On top of all this, as I'm about to enter my car with my family, this "general manager" begins to taunt me, with comments like "tough guy, huh, yeah go with your mommy home". I'm sorry, I thought this was a car dealership, not a playground. I would never recommend this dealership to someone I hated, and I would strongly advise you to stay away from this dealership, despite the "car fax certification", because the vehicles they try to pawn off here are not legitimate. On top of a falsely advertised inventory, the staff are very aggressive, immature, and unprofessional, and don't appreciate when you point out the flaws with their vehicles. More
by Trobnarci
Employees Worked With
Anthony Petruzziello, Joe Louis Jr.
April 27, 2017
Fantastic Dealership Everyone here was Fantastic they helped me get into a new car that was much needed for me to travel back and forth to work. Everyone here was Fantastic they helped me get into a new car that was much needed for me to travel back and forth to work. More
by rsbrick13
Employees Worked With
Paul Granahan, Anthony Petruzziello
April 24, 2017
Best dealer in the valley Unbeatable price and service. Paul was very professional and personable. They had my SUV ready to go and everything was completed that I asked them to Unbeatable price and service. Paul was very professional and personable. They had my SUV ready to go and everything was completed that I asked them to check. I would definitely recommend this dealer to anyone looking for a vehicle. -Audra R. More
by Audrock6
Employees Worked With
Paul Granahan, Anthony Petruzziello
April 23, 2017
Road ready awesome The place was very professional very satisfied with the purchase of my car I got a crazy deal on my car so happy with the customer service the place w The place was very professional very satisfied with the purchase of my car I got a crazy deal on my car so happy with the customer service the place was great you need a car road ready is the place!!! More
by Mike123
Employees Worked With
Joe Lewis , Anthony Petruzziello, Dave Petruzziello
April 22, 2017
Best dealership I've visited To be completely honest here Ivan in finance and George Scott really took care of me , I had a very tough situation happen to me in the middle of the To be completely honest here Ivan in finance and George Scott really took care of me , I had a very tough situation happen to me in the middle of the transaction , a family emergency and I feel they handled it exactly right. I recommend any one and everyone go see George Scott in sales and Ivan in finance , I will definitely be returning to buy all my vehicles here , they have a great selection and they know what true customer service is . I absolutely love my new car and I absolutely love how the handled the entire transaction . Road ready is the BEST around , I drove an hour and a half just to do business here and will do it again. More
by Aguiar917
Employees Worked With
George Scott, Ivan
April 21, 2017
Great service!! Very very great staff! They stuck out on our deal till the end despite the twists and turns our deal went, but they made sure it got done and done rig Very very great staff! They stuck out on our deal till the end despite the twists and turns our deal went, but they made sure it got done and done right. Will recommend to everyone needing a car, the bad reviews you see about them ,I can first hand no xxxxxxxx tell you, are just short fused people who dont really understand the reality of used car dealings. Thank you guys very much again( no I wasn't payed off to say this.) More
by Meri Noble
Employees Worked With
Ivan, Joe, Ray., Anthony Petruzziello
April 20, 2017
Good Experience The Road Ready staff was friendly and helpful. They were able to answer all questions and concerns. I walked out excited about my new purchase! The Road Ready staff was friendly and helpful. They were able to answer all questions and concerns. I walked out excited about my new purchase! More
by Mkuntz
Employees Worked With
Milton Martinez
April 19, 2017
Great Used Vehicle Experience I found Road Ready through a web search on Autotrader.com. What a great find!! This is not your "usual used car dealer". They are wonderful to deal I found Road Ready through a web search on Autotrader.com. What a great find!! This is not your "usual used car dealer". They are wonderful to deal with and eager to answer all questions. Our location is almost 200 miles from the dealership. But, they treated us as if we were in their local neighborhood. The entire transaction was completed by phone. Road Ready Used Cars is a top-notch dealership. Their concern with satisfying the customer is second to none. Looking forward to dealing with them again in the future. Thanks for everything!! More
by Maria654
Employees Worked With
Ivan McClure, Ron Saracino
April 18, 2017
great serivce everyone at road ready is super nice Jeff my sales guy was incredible he got me in my dream car and checked up on me afterwards. I came in today to d everyone at road ready is super nice Jeff my sales guy was incredible he got me in my dream car and checked up on me afterwards. I came in today to drop something off and even 2 weeks later Jeff remembered me by my full name. great service.... More
by ana M wade
Employees Worked With
jeff, Milton Martinez
April 12, 2017
Outstanding experience This dealership restored my faith in buying used cars. I was impressed by the attention they give to checking out their vehicles to insure safety and This dealership restored my faith in buying used cars. I was impressed by the attention they give to checking out their vehicles to insure safety and quality. The salespeople were friendly, knowledgeable and helpful. The whole experience was pressure-free and all my questions and concerns were addressed and satisfied. I would definitely recommend Road Ready Used Cars ! More
by DJB
Employees Worked With
Ron Saracino, Anthony Petruzziello, Milton Martinez
