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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,263 Reviews

2,263 Reviews of Rizza Cadillac Buick GMC - Service Center

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September 14, 2021

Very professional polite listen to you a 10 all the way around Everything was just beautiful from my phone call to setting it up to going in I love being treated like a family member that’s what it felt li More

by diame.white59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Sep 15, 2021 -

diame.white59 responded

You have me for life

September 13, 2021

I continue to be very satisfied with the quality service at Rizza. My customer uplift representative, Becky, continues to provide exceptional attention to detail and insure I'm fully informed about my serv More

by DEWHSI72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 12, 2021

I didn't like the fact that an oil change and tire rotation was $69 even if you didn't want the tire rotation . $ 69 for an oil change is a little bit steep . More

by Maurice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 14, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback, Maurice! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 12, 2021

The sales men are very professional and work with you to try help put you in the car of your choice at a price that you can afford More

by BROTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 11, 2021

Appreciate no pressure to get additional service.Why Appreciate no pressure to get additional service. Why wasn’t I informed on phone that you wouldn't align door? Told to take to body shop. Service c More

by dmp0513
Recommend Dealer
Yes
Employees Worked With
Candace Kostial
Sep 13, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 10, 2021

Courteous and prompt service, but I am annoyed by the 25 written word minimum requirement in this survey section- will not partipcipate again DO NOT SEND More

by MCDLCOOP2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Sep 13, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 10, 2021

Certified service treated me great. Jim seemed to go out of his way to help me and it seems like his Porter's were a great help to him. Thanks again Jim You you guys did great More

by YECALED
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Rizza Cadillac Buick GMC responded

Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 10, 2021

All service issues we’re taken care. Everything that were recommended was also fixed. Service department was very helpful. Will recommend to anyone for service. More

by Martin813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Sep 13, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 09, 2021

This was my fist visit to the dealership as we recently moved. It was also my very first service on my new Acadia Denali. Very pleased with the attention and the level of service. More

by edraciak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 08, 2021

I felt wonderful at your services and will return at anytime. Keep doing a wonderful job at you service department. I really appreciate your time. More

by Toni524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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