Back

Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

Sort by
July 02, 2023

Very good customer service. Our Mechanic was very informative. The work was completed on my car in the time I was told it would take. More

by Doreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

Doreen, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 01, 2023

Professional and clean! The Service Writer, Jim Monahan was very proficient and knew how to make the experience smoother. I thought the issue should have been covered by the More

by ERIC SEARCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

Eric, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 01, 2023

John Howard did a great job keeping me informed on the status of my car repair. More

by j_donnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

John was friendly, professional and very accommodating. I didn't have an appt and was desperate for an oil change. My job doesn't allow much downtime and my schedule is very hectic. John told me what maint More

by Mary M.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Rizza Cadillac Buick GMC responded

Mary, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything John does for Rizza Cadillac Buick GMC and our customers. Hope to see you again soon! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

Brought in car for recall service. Picked up car once completed and I have 4 different service lights on, install updates constantly beeping but won’t update and 2 alerts going off. Ve More

by JBUCKLEY921
Workmanship
Recommend Dealer
No
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Rizza Cadillac Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

Everything was great and I had no problems getting everything that I needed. Thank you. More

by Boochie1963
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Rizza Cadillac Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 25, 2023

The service was prompt and attentive. It did not take long for them to get to work done. More

by urwinding
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 25, 2023

Got me in and out quickly and did the job I came in for. I will be back for service More

by PBERTUCCI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 24, 2023

Don't like them at all Don't like them at all Don't like them More

by coolj2372
Service Price Transparency
Recommend Dealer
No
Employees Worked With
John Howard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 22, 2023

After you had my car for 3 days my oil was never changed My oil wasn't changed after having my car in the shop for 3 days More

by jdnightcruiser
Recommend Dealer
No
Employees Worked With
Hannah who was great not sure who the service manager is did not do my oil change after having my car for over 3 days
Jun 23, 2023 -

Rizza Cadillac Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jun 24, 2023 -

jdnightcruiser responded

You can contact me at 847-532-1394

...
8
...