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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews
Call Service Center (708) 429-6600

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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July 14, 2023

This is my dealership and has been for the past 10 years and I have never had any problem with the service I have received there. Quality technicians do the work and quality people help make the service exp More

by tsmit277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 13, 2023

It was such a long wait after having an appointment Waiting room was so cold More

by MSRDLEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 12, 2023

Service was good. I was done in about an hour. I did not get a copy of the inspection report More

by duwainb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 09, 2023

Great service. John in the service department was excellent. We will be back. Always a pleasure to visit Rizza. More

by LAWSOLIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 09, 2023

Everything was good. Customer service was on point. Service was good and done in a timely manner. More

by YOLO97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 08, 2023

They told me that I needed a new $399 battery. I had the battery tested elsewhere and it tested strong! What a racket. Perhaps because they thought that they could bamboozle a woman?! I won't use More

by mamamays11
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
JIM LAAS
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jul 10, 2023 -

mamamays11 responded

I had the work done elsewhere. There is no resolution needed.

July 08, 2023

Took too long for a simple oil change but they may have over booked service appointments or they are short handed. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
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Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 07, 2023

Great service from the time I walked in the door til I got my car back More

by Brgr65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your wonderful review! I greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 07, 2023

First of all, the customer service team were excellent by emailing and texting reminders!! Jim Laas our advisor was very nice and dedicated to his job. The man who washed our vehicle did a great job and he More

by Thomas.sr1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 06, 2023

Knowledgeable, thorough, courteous professional and reasonably priced service, I ould ask no more from a service provider. More

by BOGEY4PAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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