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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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July 20, 2023

Great dealership. great people.had no issues with this service visit.as always,vehicle Delivered in great shape.vehicle was washed as well.thank you More

by kingchevrolet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 17, 2023

Nice customer Service, nice comfortable waiting areas. Love my sales rep Joey. Enjoyed talking with the person who serviced me on Saturday More

by dejay03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Rizza Cadillac Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 16, 2023

To replace sensor dealer keep my car 4 days and of course I had appointment. Rizza dealership this is mistake. I don’t recommend this dealership any one. Jim with service department try do what he can but hi More

by Andrzej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 16, 2023

Very clean service was great Mike that took care of me very nice gentlemen would highly recommend made m service very easy. More

by Mac86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Rizza Cadillac Buick GMC responded

Mac, I cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 15, 2023

had an appointment scheduled for 2 weeks ahead to get brakes and rotors done along with an oil change. I walk into my appointment and they tell me they can look at the brakes but only get my oil change d More

by Stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JIM LAAS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 15, 2023

The service department and the service on my vehicle I would give 5 stars. The reason I gave 4 stars is because of a incident that happened on the outside near the showroom. I was standing outside talking More

by KingPharoah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Rizza Cadillac Buick GMC responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 15, 2023

Excellent customer service. Knowledgeable and thorough Service Techs. Customer Convenient pickup and return. #1 Yes More

by donschuble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 15, 2023

Staff was busy yet attentive when I arrived to drop of my car. Patient with my schedule. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 14, 2023

This is my dealership and has been for the past 10 years and I have never had any problem with the service I have received there. Quality technicians do the work and quality people help make the service exp More

by tsmit277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JIM LAAS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 13, 2023

It was such a long wait after having an appointment Waiting room was so cold More

by MSRDLEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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