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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 02, 2017

Above and beyond The Service Manager, Mike the mechanic and their team went above and beyond taking care of my car. My car was burning oil, an obvious concern, but tha More

by Maria Catezone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Peters
Aug 03, 2017 -

Rizza Cadillac Buick GMC responded

Bob, thank you for taking the time to share your experience at our service center. I am glad to hear that Mike and our team went above and beyond to help out with your vehicle needs. We are grateful for your recommendations and we would love to work with you again. Take care! Kind regards, Josh Jansky- Business Development Manager- jjansky@rizza.com

June 17, 2017

very poor, nut not tightened, freon leaking with the green In june of 2017 I took my car into Rizza Buick, no cold air coming out, after $841.00 later, and only a couple of days, the green die was all over. to More

by Ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John, and service manager
Jul 03, 2017 -

Rizza Cadillac Buick GMC responded

Hello Ralph, I am sorry to hear about your experience with our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. I hope we get the chance to speak with you and demonstrate our commitment to customer satisfaction. Josh Jansky- Business Development Manager- jjansky@rizza.com

March 12, 2017

I used to get services done here. I believe Jim is the gentleman name. He always took care of me, helped me out. Then one day he was not there and it was a totally different More

by Bk13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe it's Jim. Older man that works the front desk. I came in Thursday March 9th around 1pm.
May 08, 2016

Service Department I visited your dealership to have my vehicle serviced twice , both times were good experiences staff were professional , knowledgeable , especially Da More

by engine75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
February 15, 2016

David lyel in service I am verb please to say that my car needs were met with professional consideration and excellence. Very happy with my new tires and the repair work to More

by Joanncaddycts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David lyles
April 12, 2013

I usually work with Lisa on servicing our SRX. She is always exceptionally accomadating and has great follow up. She makes servicing my vehicle completly painless!! More

by silpada037513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Ginkel
Apr 15, 2013 -

Rizza Cadillac Buick GMC responded

Hi Sil, Thanks for the excellent review! Lisa is an awesome member of our team. We are happy to hear that your visit was painless. For insider specials, check us out on Facebook and Twitter. Thanks for your business. Sincerely, Linda Tew - Marketing Director Office: 708-289-8119 ltew@rizzacars.com

January 21, 2013

Excellent experience. Mike was helpful with our radio issues on our new GMC truck. This is our 3rd truck purchased from them. Great people, excellent customer service. More

by Tracy5849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Botica
January 17, 2013

John Howard always does his best to satisfy the customers. He is friendly and experienced. In fact, all stores everywhere should be this well managed. More

by ka9fgd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
December 17, 2012

All the work was covered under warranty and thee car was ready sooner than we thought. Len the service mgr. was very helpful. We will bring the car back for any work. Thanks You Debbie and Jay Larson More

by Debbielarson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Len Rogan
Dec 18, 2012 -

Rizza Cadillac Buick GMC responded

Debbie and Jay, thank you for leaving us with this great review. We feel that our service department is top notch, and we're very glad you feel that way too! Everyone here at Rizza Cadillac Buick GMC is looking forward to your next visit, and we invite you to follow us on Facebook and Twitter. Regards, Linda Tew - Rizza Cadillac Buick & GMC ltew@rizzacars.com

December 09, 2012

When I arrived at the dealership, I was greeted with friendliness and my vehicle was ready in a timely manner. I will take my vehicle back for service as it is needed. More

by lhaskett
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Dec 10, 2012 -

Rizza Cadillac Buick GMC responded

On behalf of our entire team, thank you for you kind words. We take every effort to ensure that the service department performs excellent work within a reasonable time frame, so it looks like we have achieved this goal once again with you. We look forward to your next visit and hope that you'll join us on Facebook and Twitter. Regards, Linda Tew - Rizza Cadillac Buick & GMC ltew@rizzacars.com

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