Rizza Cadillac Buick GMC - Service Center

Great experience Kyle was real polite and professional. Took time to explain everything going on with the vehicle. Also made sure I had the appropriate vehicle needed Kyle was real polite and professional. Took time to explain everything going on with the vehicle. Also made sure I had the appropriate vehicle needed as a renta. More

Everything as it should be Total pleasant experience. Friendly and courteous service writer, work done right the first time, and finished ahead of schedule. Exactly what you wou Total pleasant experience. Friendly and courteous service writer, work done right the first time, and finished ahead of schedule. Exactly what you would expect for a quality dealership. More

Good and swift Rizza service department was swift and attenative to needs, I needed a new battery and they had no problem replacing it. The service department keep m Rizza service department was swift and attenative to needs, I needed a new battery and they had no problem replacing it. The service department keep me up with what was going on and how much longer I had. More

Great service! Rizza Buick did a great job on fixing my car but also they went out of the way to make sure I was comfortable in the loaner vehicle. They even called Rizza Buick did a great job on fixing my car but also they went out of the way to make sure I was comfortable in the loaner vehicle. They even called to offer an upgrade on the loaner which I truly appreciated. Kyle was great to work with. He was not only professional but very personable as well. Thanks guys! More

Service call Things went fine except for sensor for closeness that they could not recreate. Service tech needed to drive car in stop and go highway traffic. 2 days Things went fine except for sensor for closeness that they could not recreate. Service tech needed to drive car in stop and go highway traffic. 2 days after they said they could not replicate problem I had it in traffic. More

Service department The person in service just about called me an idiot. When I asked why it would be an hour for an oil change. He said this is not jiffy lube, we don’t The person in service just about called me an idiot. When I asked why it would be an hour for an oil change. He said this is not jiffy lube, we don’t just change the oil and send out the door. More

Helpful and knowlegable staff My sales rep,Marcelino Alfaro,made the leasing of my 2018 CTS seamless. His product knowledge and attention to detail was unmatched. I was able to pul My sales rep,Marcelino Alfaro,made the leasing of my 2018 CTS seamless. His product knowledge and attention to detail was unmatched. I was able to pull up my current lease and enter into a new lease without issue and kept my payment structure well within my target. The sales Manager and finance Manager were both extremely helpful. And my service rep Danelle was the best. More

Key fob woes Danielle O'Connor saved the day! She was friendly and helped solve my remote programming issues. Thanks so much Danielle! See you in near future. Danielle O'Connor saved the day! She was friendly and helped solve my remote programming issues. Thanks so much Danielle! See you in near future. More

Lease Of 2018 Acadia Above and Beyond This has been my go to dealership for 10 years from sales to service to financing you could not ask for a better group of people. Everyone is so court This has been my go to dealership for 10 years from sales to service to financing you could not ask for a better group of people. Everyone is so courteous and there is never all this back and fourth to try and get the deal done. I told Larry Papp (Sales Representative) where I wanted to be as far as payment and the deal was done. Bert Dutcher in finance was very informative and answered all my questions since this was my first lease. Service at this dealership they are at the top of there game my last couple of service appointments I had were with Danielle O'Connor she is the best always helpful letting me know progress of my car and never trying to push extra service on you always having a loaner ready for me if needed. My last visit this past Saturday was with John Howard very pleasant and made the check-in very seamless I was bringing my Cady in for service drove home in a new car. Love service. Larry thanks so much for everything making the dentist now the place I don't really enjoy going to. LOVE YOU GUYS!!!!!!! More

Bad service department I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was to I took in my 2015 Escalade because a check engine light was on, and there was a rough idle/and engine hesitation. My car was out of warranty. I was told to diagnose the issue there would be a $150 charge and I would get credit for that if I fixed the car at the dealer. I went ahead and got the diagnosis, after a week I was informed that they were certain it was one of the injectors and it was going to cost $750 to replace it after all discounts. I agreed and told them to go ahead and replace the injector. After the replacement, the car was still running the same way it did before, which led me to believe it was not the injector. I was then told that they weren't sure what could be wrong with the cylinder and they would have to take it apart to see, THEY WANTED TO CHARGE $995 TO DIAGNOSE THE ENGINE AGAIN. All that while I am still on the hook for the injector replacement. So my car diagnosis only would cost $1700. I know that expensive cars are expensive to fix, but it should not take a week to diagnose a car, nor should it cost $1700 to diagnose it. I asked what else could cause that issue with the car? They told me it could be a number of things that would range in price from $1500 to $4500 and they can't tell. The moral of this long story is that they are not diagnosing the car correctly, they replaced my injector for no reason. and as far as loyalty, I bought 3 Escalades from them in the last 5 years. you can see my review in 2013. I will update the review once I get the engine running as it should. Meanwhile I will send my complaint to GM. I am sure nothing will be done, but at least somebody may read the review and take note of how they do business (at least on the service side). More