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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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October 06, 2018

Warrantied Headlights Brought my car in with "spider cracks" in the headlight covers. (Both sides). Unsure as to warranty coverage. John Howard (service manager) made sure More

by CHIEF6300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

We appreciate your kind words about John and our service team. Thank you for choosing Rizza Cadillac Buick GMC for your vehicle needs. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 06, 2018

great service Danielle O'Connor is the best ,whenever I get my car service I like Danielle. I know she does the best for her customer. Keep up the good work More

by Cadillac Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Danielle is a great asset and we're thankful to have him on our team. We appreciate your business! Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 06, 2018

Once I had replaced tire and I left I had to return because I had 4 different tire pressure in all 4 tires. Overall service good More

by Martin813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley in service , Danielle O'Connor
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback, Martin813. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 04, 2018

Excellent Service I’m rating my service as excellent because my consultant Danielle in the service department always goes over and beyond to ensure my needs are met. Sh More

by TAWANNAWILLIAMSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

Reviews like yours are truly a breath of fresh air! Danielle is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 04, 2018

You guys do the work and then find a reason for bad quality Never fixed brakes right first time, been squeaking since, now you r telling me it rear brakes. Even though the front brakes that u fixed at beginning More

by NAJLARAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 29, 2018 -

Rizza Cadillac Buick GMC responded

I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 04, 2018

Not helpful at all. Went there for an oil change and said my oil was ok and it wasn’t and I ended up going to my local dealership for an oil change and they said it was n More

by Vincent117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky
Oct 29, 2018 -

Rizza Cadillac Buick GMC responded

I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize that we did not meet your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 04, 2018

Great The service agent Danielle is very thorough and knowledgeable about my specific vehicle. Her attention to me as a customer makes me feel like I'm more More

by gbdoubler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Uccardi, Mike Lorenzo
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to Danielle. Take care and have a great day. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 03, 2018

Oil change and tire rotation Online scheduling was easy, service advisor was ready for me at the time specified. The work was completed on time while I waited. Also assisted me wi More

by JTUREK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky D
Oct 04, 2018 -

Rizza Cadillac Buick GMC responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 03, 2018

Everyone performed their jobs exceptional,! Danell was very professional, and kind as always, willing to go that extra mile to help you, and I appreciate everything that she does, wonderful. More

by Zachary0425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danell, Mo Almasri
Oct 04, 2018 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 03, 2018

Excellent service Danielle is our service representative and she is excellent. We trust her and she is main reason we continue to use Cadillac service. Extremely eff More

by ghagen6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bakr, mike
Oct 04, 2018 -

Rizza Cadillac Buick GMC responded

We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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