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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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October 18, 2018

Excellent customer service; Mrs O’Conner Danellie, was courteous and professional. She let me know what other services were coming due. She gave me a written estimate of the work suggested More

by JACKSON33661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danellie O’Connor, Service.
Oct 19, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. Danellie is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 18, 2018

Excellent I dealt with Danielle and she really knows how to satisfy her customers. She definately knows her job and does it very well. I never had to worry abou More

by Repair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Oct 19, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for writing about your visit with us. Danellie is an asset to Rizza Cadillac Buick GMC, and it is encouraging to hear she impressed you by delivering our trademark service. We look forward to working with you again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 17, 2018

Service Manager I have had car issues all year and for the 1st time I felt totally taken care of. Your manager John Howard understands how to treat your customers! Th More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Oct 18, 2018 -

Rizza Cadillac Buick GMC responded

Hi Barb, and thank you for this great review! We're very happy that John was here to help you and treated you with the customer service we know you deserve. Kind regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 17, 2018

Becky is always excellent!! I like the service provided by the ladies in this office. I always ask for assistance, and it's never a burden, or a problem. I will most definitely r More

by tamikamitchell568
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Oct 18, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for writing about your visit with us! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Kind regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 17, 2018

Remote Start installed Kyle Roady was very informative and helpful. He was patient with all my concerns and questions. He walked me to my vehicle and covered everything with More

by Pattie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Roady
Oct 18, 2018 -

Rizza Cadillac Buick GMC responded

Thanks for your positive review, Pattie! I'm very happy to hear that Kyle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if you need help or information about anything to do with your vehicle. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 16, 2018

Lady that checked me in was very knowledgeable and efficient I was very pleased with the service. They solved the problem I came in for as well as did a general check of the car to head off future problems. Also More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel O’Connor
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us your review, Sharon. We are happy to hear that you were pleased with the service you received from Rizza Cadillac Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 16, 2018

Quick service I went in for a routine service , when i got there i was pulled right in an was out in a respectable hour and half without an appointment. The staff More

by AKC4AAA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No sure of the service persons name
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

We appreciate your time to share this review with us. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 16, 2018

Oil change and tire rotation. Zero problems or hassles. Becky was very courteous and helpful. My car was serviced and washed in under 1 hour. She also cleared up a question I had r More

by MCKEVIN373
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky D’andrea
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to Becky as she will be happy to hear it! Drive safely and always feel free to reach out with any service questions. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 16, 2018

Service for my vehicle Becky was not friendly at all you guys should re train her on customer service i wanted to come back here but now I'm rethinking my decision More

by CAMILLEDURR27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rebecca
Oct 29, 2018 -

Rizza Cadillac Buick GMC responded

I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

October 15, 2018

Fast service I got in and out service for a bad Wheel bearing. Had the car back by noon. Service rep Becky was prompt and very clear on my car service needs. More

by bd123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service: Becky is a wonderful company representative for Rizza
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

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