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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,268 Reviews

2,268 Reviews of Rizza Cadillac Buick GMC - Service Center

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March 13, 2023

I'm very satisfied with the service at the dealership,staff is attentive, service scheduled is always on time,iam a satisfied customer. More

by NOOKIE0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Mar 16, 2023 -

NOOKIE0909 responded

I'm very happy with the service l received on my gmc terrain,Jim explained everything they would be doing, he was very professional and answered all questions I asked,l didn't have to wait more than 10minutes before l was registered, everyone was friendly, satisfied customer. nookie0909@gmail.com

March 12, 2023

The service rep stated he was new and charged me prior to technician looking at my vehicle for service. He also stated charges for an oil change when I was clearly there two weeks ago for an oil change. So m More

by Lameshia B.
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
His name is not listed, he said he was new.
Mar 14, 2023 -

Rizza Cadillac Buick GMC responded

Lameshia, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rizza Cadillac Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 11, 2023

I was happy with the service. Will definitely set up my next appointment at Rizza GMC. More

by MICHELLE.CARVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 11, 2023

Great Service, Friendly, Greeting And Professional Work. ... Very Clean Establishment, Satisfied With The Service Performed!! More

by INELLMELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 11, 2023

A little confusion regarding what I needed checked so I had to make another appointment. More

by DENISEPATRICIAMCCLEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Rizza Cadillac Buick GMC responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 11, 2023

I am happy with the final result. All problems have been resolved. Some confusion in diagnosing the problem but problems has been repaired. Becky in the service department was courteo More

by STERLINGCUSTOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 10, 2023

Becky is wonderful ! ! She is always pleasant and very helpful. This wk I met Jim and he was nice. More

by KINGKOOLAID24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 10, 2023

For the most part they’re courteous, but I’m disappointed about retrofits I’m waiting form 1year More

by SCARFACEO1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 09, 2023

Rizza Cadillac and Buick treat us as valued customers. Our car was serviced as we asked. They vacuumed the car as well as washed it. They also gave us a list of other things that need to be done with the More

by Dianeandrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 08, 2023

Just excellent service all around the board 💯 would always recommend people to Rizza Cadillac sevice in Tinley Park More

by mwalters9761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Mar 10, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Rizza Cadillac Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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