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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,267 Reviews

2,267 Reviews of Rizza Cadillac Buick GMC - Service Center

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November 13, 2018

Oil change I did not get a copy of the inspection report, we like to see it and read it to see if anything needs attention anytime soon More

by Mike1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Nov 14, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to contact us if you’d like to discuss them in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 13, 2018

Module problem Car would not start with even when the car was full and new battery. Needed help fast so came to where I got my car More

by mabbtjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Agnes Casino
Nov 14, 2018 -

Rizza Cadillac Buick GMC responded

Thanks for the great rating and review. We're pleased that everything went well for you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 12, 2018

Great experience every time. Efficient and reliable service. Needed to keep my car for two days and they were quick to give me a loaner. Will always use Rizza for any service with More

by d_gallo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 14, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for stopping by to leave this incredible review. Our staff prides itself on providing an efficient service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Don’t hesitate to reach out if you have any further questions! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 11, 2018

Wonderful The service advisor was very friendly and kept me informed about how long it will take for my service to be done. Car was timely ? More

by annmarie3996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Nov 12, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. We are happy to hear of your positive experience. We look forward to working with you again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 10, 2018

Oil change & tire rotation I had a 10:30 appointment for a full synthetic oil change and tire rotation. They got me in, got me out! Great service at a very good price. More

by MG63MG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Nov 12, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 09, 2018

Another Great Experience The service staff at Rizza Cadillac is just outstanding. They listen and respond with professionalism. I wouldn’t go anywhere else to have my car serv More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wentz
Nov 12, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to stop by if there is anything else we can do to help you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 09, 2018

outstanding customer experience The customer service is top notch. Their employees go above and beyond to make sure you are completely satisfied. Great customer experience. I highly More

by LAURAROMAN56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 12, 2018 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your recommendation! We look forward to working with you again. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 09, 2018

Service manager needed more help. He was swamped! Service manager needed more help. He was swamped. I won't come in on a Saturday unless I have to. Cars were backed up in main driveway More

by lawrencelloyd55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Roady 7463
Nov 15, 2018 -

Rizza Cadillac Buick GMC responded

lawrencelloyd55, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2018

Service Came in for routine maintenance, service advisor was very professional and courteous.waiting area was clean and well stocked with refreshments. A good More

by GGreer1033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D. O’connor
Nov 08, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback, GGreer1033! Our top priority is good and quick customer care and we are proud that this was offered to you during your recent visit. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

November 08, 2018

Over charge Was told $150 diagnosed would go forward repair and was told it would cost $400 when found out I had warranty charge went down to $300 and charge me $ More

by Juanita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janel
Nov 14, 2018 -

Rizza Cadillac Buick GMC responded

Juanita,I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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